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“Nice Hotel”

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Pensacola Grand Hotel
Ranked #12 of 65 Hotels in Pensacola
Reviewed July 23, 2013

We stayed three nights here because we were attending a family vacation on the beach, but could not stay a full week (minimum in condo). This was a very clean hotel, very nice front desk attendees. We ate breakfast in the hotel restaurant and the waitress must have needed more sleep because she was not very friendly. We had no help in unloading or loading our luggage, but the carts were available and I don't mind doing that myself (I'm cheap!).

  • Stayed: July 2013, traveled as a couple
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Thank DonnaW799
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek H, sales at Pensacola Grand Hotel, responded to this reviewResponded August 8, 2017

Thank you for the lovely four star review! we hope to see you again in the future!

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335 - 341 of 480 reviews

Reviewed July 19, 2013 via mobile

The room was beautiful, the toiletries were simply amazing, the pool was big and clean! We were given a gov rate as law enforcement which is always a plus. The bar is fun and drinks are great! Only complaint would be the train but hey in my opinion it adds to the charm

  • Stayed: July 2013
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Thank NOLARiverCItyCouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek H, sales at Pensacola Grand Hotel, responded to this reviewResponded August 7, 2017

Thank you for the five star review, we are pleased to have met your needs and hope to see you again.

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Reviewed July 16, 2013

Fully enjoyed this hotel. The history and lobby decor is beautiful. It was an old train station before. Staff very friendly and upgraded us. Room service and Breakfast was great. Although our coffee was served cold the first time. It was slow, not too many people. Bartender at night Tammy was great as well. Quite location close to pensacola beach. Really enjoyed the room as it was a corner suite. Thanks Crowne Plaza!

  • Stayed: July 2013, traveled with family
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Thank outnabout4ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek H, sales at Pensacola Grand Hotel, responded to this reviewResponded August 7, 2017

Thank you for the five star review, we are pleased to have met your needs and hope to see you again.

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Reviewed July 15, 2013 via mobile

Great location- stayed with husband and three kids. Room was clean and beds were nice. A couple of issues - bathroom was very small and door passed only inches from toilet. The room air was freezing and when we tried to raise the temp it became too hot- no in between. I will say that a cold room is much better than a hot one anyway. Shower water temp is not constant and i was greeted with a very hot shot of water every couple of minutes. Staff was great and always greeted guest with a smile.

  • Stayed: July 2013
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Thank sgarcia92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek H, sales at Pensacola Grand Hotel, responded to this reviewResponded August 8, 2017

Thank you for the 4 star review! Here at the Grant, you are sure to be welcomed and farewelled with a smile. we hope to see you again!

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Reviewed July 9, 2013 via mobile

Loved this place! The hotel was full of charm, the crowne plaza was built up out of a 100 year old train station. Lots of great architectural work to look at. The rooms were clean and a nice size. The staff was super helpful. We loved the roof top pool. The only downside is that it's not on the beach! It's close to a pretty trendy area so there are lots of great restaurants. Priced right too!

  • Stayed: June 2013
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Thank Sharlie9776
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek H, sales at Pensacola Grand Hotel, responded to this reviewResponded August 7, 2017

Thank you for the five star review, we are pleased to have met your needs and hope to see you again.

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Reviewed July 8, 2013

Hotel was built around an old railroad station. Had alot of character and charm. The room was updated and large. Windows on all sides showing a wonderful view of downtown Pensacola. Within walking distance to downtown attractions. The staff was very friendly and helpful. The bartender had a very pleasant personality and gave you a feeling that you were welcome. Very good food served in the restaraunt. Try the fried green tomato blt and potato salad, great southern dish! Really enjoyed our stay. Would highly recommend.

  • Stayed: July 2013, traveled on business
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Thank GandJ2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek H, sales at Pensacola Grand Hotel, responded to this reviewResponded August 7, 2017

Thank you for the five star review, we are pleased to have met your needs and hope to see you again.

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Reviewed July 8, 2013

This was a very nice hotel. The hotel is close to restaurants and the baseball stadium. The hotel staff was nice and friendly. The hotel was clean and elegant. The meeting rooms were spacious but a tad bit chilly. There is just one thing if you are looking to sleep at this hotel. I was there from Mon-Thurs. That train ran throughout the night. I could not sleep. I would recommend this hotel if you just need a place to stay and don't need much sleep.

  • Stayed: June 2013, traveled on business
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Thank Tbezzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Pensacola Grand Hotel, responded to this reviewResponded July 24, 2013

Dear Tbezzy,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and your nice comment regarding our staff.

However, We’re sorry about the noise cause by the trains during your stay. I understand the discomfort this caused you. Again, I do apologize and regret that this impacted your experience at our hotel. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare

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Additional Information about Pensacola Grand Hotel

Address: 200 E Gregory St, Pensacola, FL 32502-4963
Phone Number:
Location: United States > Florida > Florida Panhandle > Pensacola
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Romantic Hotel in Pensacola
#12 Business Hotel in Pensacola
Price Range: $121 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pensacola Grand Hotel 3.5*
Number of rooms: 210
Official Description (provided by the hotel):
Welcome to the Pensacola Grand Hotel, Pensacola s premier upscale hotel! Our hotel is located on the site of the Historic L&N Railroad Passenger Depot, which was built in 1912. The depot has been restored and now houses our lobby, CAVU lounge, 1912 Restaurant, an in-house gift shop, numerous rooms and our Grand Ballroom; creating charming ambiance. Our fifteen story, glass, guest room tower attached to the train depot offers breathtaking views of Pensacola Bay and Historic Downtown Pensacola. We are pleased to offer a Sleep Advantage package in every room featuring comfortable new beds, guaranteed wake-up calls, and sleep amenities. The Pensacola Grand Hotel is just off of I-110, Gregory St. in the prestigious downtown district, just 10 minutes away from Pensacola Regional Airport (PNS) and conveniently located next door to the Pensacola Civic Center. Our hotel has received countless service awards; therefore, we know that you will be thrilled with the service you will receive. Businesses near hotel: Solutia, International Paper, Gulf Power, Andrew s Institute Attractions near hotel: Pensacola Beach, Naval Aviation Museum, Seville Quarter/Seville Square ... more   less 
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Also Known As:
Crowne Plaza Pensacola
Pensacola Crowne Plaza

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