We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great location”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Pensacola Grand Hotel
Ranked #12 of 65 Hotels in Pensacola
2 reviews
“Great location”
Reviewed July 15, 2013 via mobile

Great location- stayed with husband and three kids. Room was clean and beds were nice. A couple of issues - bathroom was very small and door passed only inches from toilet. The room air was freezing and when we tried to raise the temp it became too hot- no in between. I will say that a cold room is much better than a hot one anyway. Shower water temp is not constant and i was greeted with a very hot shot of water every couple of minutes. Staff was great and always greeted guest with a smile.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sgarcia92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

464 reviews from our community

Traveler rating
    176
    151
    90
    25
    22
See reviews for
121
128
19
99
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (145)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Any
English first
Level 5 Contributor
81 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed July 9, 2013 via mobile

Loved this place! The hotel was full of charm, the crowne plaza was built up out of a 100 year old train station. Lots of great architectural work to look at. The rooms were clean and a nice size. The staff was super helpful. We loved the roof top pool. The only downside is that it's not on the beach! It's close to a pretty trendy area so there are lots of great restaurants. Priced right too!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharlie9776
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooksville, Florida
Level 5 Contributor
60 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 8, 2013

Hotel was built around an old railroad station. Had alot of character and charm. The room was updated and large. Windows on all sides showing a wonderful view of downtown Pensacola. Within walking distance to downtown attractions. The staff was very friendly and helpful. The bartender had a very pleasant personality and gave you a feeling that you were welcome. Very good food served in the restaraunt. Try the fried green tomato blt and potato salad, great southern dish! Really enjoyed our stay. Would highly recommend.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GandJ2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, GA
Level 5 Contributor
67 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed July 8, 2013

This was a very nice hotel. The hotel is close to restaurants and the baseball stadium. The hotel staff was nice and friendly. The hotel was clean and elegant. The meeting rooms were spacious but a tad bit chilly. There is just one thing if you are looking to sleep at this hotel. I was there from Mon-Thurs. That train ran throughout the night. I could not sleep. I would recommend this hotel if you just need a place to stay and don't need much sleep.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tbezzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Pensacola Grand Hotel, responded to this review, July 24, 2013
Dear Tbezzy,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and your nice comment regarding our staff.

However, We’re sorry about the noise cause by the trains during your stay. I understand the discomfort this caused you. Again, I do apologize and regret that this impacted your experience at our hotel. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baton Rouge, Louisiana
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 7, 2013

We stayed at the Crowne Plaza in Pensacola two different times in June 2013, which included both weekday and Friday nights. Both stays were excellent. Everyone was very friendly and helpful, especially the restaurant staff. We were on the 10th floor one time and the 11th floor the second time. The rooms were well appointed, clean, very comfortable and featured nice toiletries. The property is not far from good restaurants in Pensacola and is only 15-20 minutes from Pensacola Beach. Breakfast was especially pleasant.

Room Tip: The higher floors on the south side have the best view of the water.
See more room tips
  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barbara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 3, 2013 via mobile

The lobby smells very dusty and is very old. We knew that it was an old train station but it almost seems haunted! The rooms were average. The restaurant was closed when we got there so we ordered room service and it was great! We had breakfast at the restaurant and it was ok...my breakfast sandwich was made with link sausages, which was weird and they do not offer a children's menu. We were disappointed and would have rater stayed somewhere else for the money.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jana W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Pensacola Grand Hotel, responded to this review, July 24, 2013
Dear Jana W,

Thank you for staying with us and leaving our property a review. I am glad to know that the breakfast served during your visit was adequate for your needs. However, I apologize that the rooms were not completely to your liking. I have taken note of your feedback and this shall be forwarded to the concerned departments to consider for enhancements needed.

I hope the next time you are in the area, you give our hotel another try.

Sincerely,

Pam G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hoover, Alabama
Level 4 Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed June 30, 2013

I stayed here in June 2013. The hotel was very clean and the staff was nice. You actually check-in to the hotel in the old train station that has been renovated which is very nice. The renovation of the train station was remarkable and they kept most of the interior. The room was very clean and there is free wifi and parking. It is very convenient to downtown and the interstate. I will stay here again.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Pensacola
3.9 mi away
Hampton Inn & Suites Pensacola/Gulf Breeze
9.5 mi away
Hampton Inn & Suites Pensacola / I-10 Pine Forest Road
7.3 mi away
Hilton Pensacola Beach
Hilton Pensacola Beach
#7 of 10 in Pensacola Beach
2,157 reviews
Show Prices
Show Prices
Show Prices
7.1 mi away
Margaritaville Beach Hotel
Margaritaville Beach Hotel
#2 of 10 in Pensacola Beach
1,151 reviews
0.6 mi away
Courtyard by Marriott Pensacola Downtown
4.0 mi away
Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base
Show Prices
Show Prices
Show Prices

Been to Pensacola Grand Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pensacola Grand Hotel

Property: Pensacola Grand Hotel
Address: 200 E Gregory St, Pensacola, FL 32502-4963
Location: United States > Florida > Florida Panhandle > Pensacola
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Romantic Hotel in Pensacola
#12 Business Hotel in Pensacola
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Pensacola Grand Hotel 3.5*
Number of rooms: 210
Official Description (provided by the hotel):
Welcome to the Pensacola Grand Hotel, Pensacola s premier upscale hotel! Our hotel is located on the site of the Historic L&N Railroad Passenger Depot, which was built in 1912. The depot has been restored and now houses our lobby, CAVU lounge, 1912 Restaurant, an in-house gift shop, numerous rooms and our Grand Ballroom; creating charming ambiance. Our fifteen story, glass, guest room tower attached to the train depot offers breathtaking views of Pensacola Bay and Historic Downtown Pensacola. We are pleased to offer a Sleep Advantage package in every room featuring comfortable new beds, guaranteed wake-up calls, and sleep amenities. The Pensacola Grand Hotel is just off of I-110, Gregory St. in the prestigious downtown district, just 10 minutes away from Pensacola Regional Airport (PNS) and conveniently located next door to the Pensacola Civic Center. Our hotel has received countless service awards; therefore, we know that you will be thrilled with the service you will receive. Businesses near hotel: Solutia, International Paper, Gulf Power, Andrew s Institute Attractions near hotel: Pensacola Beach, Naval Aviation Museum, Seville Quarter/Seville Square ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Orbitz, Hotwire, TripOnline SA, Cancelon and getaroom.com so you can book your Pensacola Grand Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Pensacola
Pensacola Crowne Plaza

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing