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“Keeping the old lady alive”

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Pensacola Grand Hotel
Ranked #11 of 65 Hotels in Pensacola
New York City, New York
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Keeping the old lady alive”
Reviewed June 13, 2013

This hotel located in a renovated passenger train station manages to keep its charm through the years. And this is helped by the friendly hardworking staff. The restaurant dining did not impress but the overall experience was fine.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 162MC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek H, sales at Pensacola Grand Hotel, responded to this review, 2 weeks ago
Thank you for the 4 star review! we hope to see you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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473 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (146)
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English first
Atlanta, Georgia
Level 5 Contributor
64 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed June 5, 2013

You will see I have written several previous reviews on The Crowne Plaza Pensacola Grand but I am compelled to do so again given our great stay. I will begin with the staff. They are all incredibly friendly and welcoming. Everyone from the front desk to the bartenders to the housekeeping team is on point. The rooms are large and the views of Pensacola Bay are unlike any other hotel in the area. I recommend you pay the extra cost and stay on one of the higher floors.
Since 2012 all of the bedding has been updated. The beds are incredibly comfortable. I've said it before and I will say it again, stay at The Pensacola Grand. You will be very pleased with the hotel, definitely the staff and the excellent location.

Room Tip: Higher level floors offer great views of Pensacola Bay. Upgrade to a corner room...it's worth t...
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek H, sales at Pensacola Grand Hotel, responded to this review, 2 weeks ago
Thank you for the five star review! we are so happy to have had you in our presence and we hope to meet your needs and see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 28, 2013

The hotel is conveniently located and provides easy access to restaurants, etc. and is right off I-110. The rooms were clean and comfortable. The low rating for the staff results from the room not being cleaned! I was there for 3 days and had placed the "Do not disturb" sign on the door the first night of my stay. I left the room at 11:30 am the next morning to go to brunch, then did went to the beach. I definitely removed the "Do not disturb" sign when I left the room, and the housekeeping staff were down the hall from my room. When I returned around 6 pm, the sign had been replaced and the room was not made up, nor were there any new towels. Upon calling the front desk, I was informed that housekeeping will not make up the room if there is a "Do not disturb" sign on the door. But I had removed the sign and obviously the staff replaced it to get out of cleaning the room. I was told that housekeeping does not come back to a room after making their first morning pass, which implies that you must be up and out of the room before they come by! I paid good money for the room (almost $200 per night) and I think I am entitled to sleep late, as well as have the room cleaned. This housekeeping policy is not stated anywhere online nor in the room, so make sure if you're going to stay here, you get up early or be prepared to clean you own room!

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GLEN S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Pensacola Grand Hotel, responded to this review, July 9, 2013
Dear GLEN S,

Thank you for your feedback. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. I am very sorry for the overall dissatisfaction you had experienced during your stay particularly with housekeeping. Please be assured that all comments are acted upon and used to improve the products and service we provide to our guests.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, Missouri
Level 5 Contributor
73 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed May 28, 2013

We stayed one night just for a Pensacola beach visit and had a pleasant stay. If you are a lite sleeper, might not enjoy that the hotel is close to the road and train tracks. The hotel was very nice on the inside, and if you get a high enough room, it has a nice view to the bay. Short drive to the Pensacola beach. Thought it offered continental breakfast, but it just had coffee. Overall good place to stay with the family or friends.

Room Tip: Choose a bay side view and go to the upper floors.
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  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Willie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Pensacola Grand Hotel, responded to this review, June 23, 2013
Dear Willie R,

Thank you for your review of our hotel regarding your stay.

It was real pleasure to learn that your stay with us was such a pleasant one. Your opinion, as every single guest, is very important to us and serves us as an advise, reward and motivation for the future.

We look forward to welcoming you back soon.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Longwood, Florida
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 23, 2013

The room I had crisp, clean sheets, a very comfortable bed, and nice bath. Lots of soap/shampoo/massage amenities provided in small containers, including a night spray which was great.
Lobby and bar need freshening with much better lighting, flooring, seating. Shop-worn would be the proper description of the lobby and bar.
Restaurant in the hotel was superb for breakfast. Nice morning greeting, super-prompt coffee/order/delivery, and excellent attentiveness.
Parking lot to the front desk is a considerable distance at night because of various locked doors, and security was notified of suspect activity in parking lot.
Would be happy to stay at this hotel again.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gerald R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek H, sales at Pensacola Grand Hotel, responded to this review, 2 weeks ago
Thank you for the 4 star review! We are very glad you could be accomodated. Thank you and we hope to see you again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gainesville, Florida
Level 6 Contributor
118 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed May 7, 2013

Spent a night here recently while in town for business and I was regretting the fact that I haven't been staying here in the past. I was pleasantly surprised at how nice this facility is. It's a very nice setting for a hotel,and a very nicely decorated lobby too. Didn't try the restaurant that's on site since I was drawn to McGuire's right down the street, but it looked nice and the menu looked good as well. Did stop in at the bar in the lobby,and it was nice with friendly staff,and good beer selection on tap. The rooms are nicer than average hotel rooms ,and I got upgraded to the 14th floor for being an elite priority member. Staff at front desk were more than nice when I was checking in,and went out of their way to welcome me . Nicer all around than average Holiday Inn's and I will certainly stay again when in the area.

Room Tip: Take ear plugs if you're a light sleeper due to the trains passing nearby.
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jj-howard60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek H, sales at Pensacola Grand Hotel, responded to this review, 2 weeks ago
Thank you for the five star review! we are so happy to have had you in our presence and we hope to meet your needs and see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, GA
Level 5 Contributor
56 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed May 6, 2013

The Crowne Plaza Pensacola is certainly one of the better hotels in town...but it's in a dead zone, right across from the convention center. It has a set of active railroad tracks running just noth of the property, and if you are a light sleeper, this may be a problem.

The room was certainly nice enough, about average for what one would expect from a Crowne Plaza in the states. I would suggest this hotel more for business than pleasure.

Room Tip: Avoid the north side of the hotel, railroads tracks are just a stone's throw away.
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  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BillyMaysHere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Pensacola Grand Hotel, responded to this review, July 4, 2013
Dear BillyMaysHere,

Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pensacola Grand Hotel

Property: Pensacola Grand Hotel
Address: 200 E Gregory St, Pensacola, FL 32502-4963
Location: United States > Florida > Florida Panhandle > Pensacola
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Romantic Hotel in Pensacola
#12 Business Hotel in Pensacola
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Pensacola Grand Hotel 3.5*
Number of rooms: 210
Official Description (provided by the hotel):
Welcome to the Pensacola Grand Hotel, Pensacola s premier upscale hotel! Our hotel is located on the site of the Historic L&N Railroad Passenger Depot, which was built in 1912. The depot has been restored and now houses our lobby, CAVU lounge, 1912 Restaurant, an in-house gift shop, numerous rooms and our Grand Ballroom; creating charming ambiance. Our fifteen story, glass, guest room tower attached to the train depot offers breathtaking views of Pensacola Bay and Historic Downtown Pensacola. We are pleased to offer a Sleep Advantage package in every room featuring comfortable new beds, guaranteed wake-up calls, and sleep amenities. The Pensacola Grand Hotel is just off of I-110, Gregory St. in the prestigious downtown district, just 10 minutes away from Pensacola Regional Airport (PNS) and conveniently located next door to the Pensacola Civic Center. Our hotel has received countless service awards; therefore, we know that you will be thrilled with the service you will receive. Businesses near hotel: Solutia, International Paper, Gulf Power, Andrew s Institute Attractions near hotel: Pensacola Beach, Naval Aviation Museum, Seville Quarter/Seville Square ... more   less 
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Also Known As:
Crowne Plaza Pensacola
Pensacola Crowne Plaza

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