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Pensacola Grand Hotel
Ranked #12 of 65 Hotels in Pensacola
Reviewed May 28, 2013

We stayed one night just for a Pensacola beach visit and had a pleasant stay. If you are a lite sleeper, might not enjoy that the hotel is close to the road and train tracks. The hotel was very nice on the inside, and if you get a high enough room, it has a nice view to the bay. Short drive to the Pensacola beach. Thought it offered continental breakfast, but it just had coffee. Overall good place to stay with the family or friends.

Room Tip: Choose a bay side view and go to the upper floors.
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  • Stayed: May 2013, traveled with friends
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Thank Willie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Pensacola Grand Hotel, responded to this reviewResponded June 23, 2013

Dear Willie R,

Thank you for your review of our hotel regarding your stay.

It was real pleasure to learn that your stay with us was such a pleasant one. Your opinion, as every single guest, is very important to us and serves us as an advise, reward and motivation for the future.

We look forward to welcoming you back soon.

Sincerely,

Dhan M
Case Manager
IHGCare

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357 - 363 of 484 reviews

Reviewed May 23, 2013

The room I had crisp, clean sheets, a very comfortable bed, and nice bath. Lots of soap/shampoo/massage amenities provided in small containers, including a night spray which was great.
Lobby and bar need freshening with much better lighting, flooring, seating. Shop-worn would be the proper description of the lobby and bar.
Restaurant in the hotel was superb for breakfast. Nice morning greeting, super-prompt coffee/order/delivery, and excellent attentiveness.
Parking lot to the front desk is a considerable distance at night because of various locked doors, and security was notified of suspect activity in parking lot.
Would be happy to stay at this hotel again.

  • Stayed: May 2013, traveled on business
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Thank Gerald R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek H, sales at Pensacola Grand Hotel, responded to this reviewResponded August 8, 2017

Thank you for the 4 star review! We are very glad you could be accomodated. Thank you and we hope to see you again

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Reviewed May 7, 2013

Spent a night here recently while in town for business and I was regretting the fact that I haven't been staying here in the past. I was pleasantly surprised at how nice this facility is. It's a very nice setting for a hotel,and a very nicely decorated lobby too. Didn't try the restaurant that's on site since I was drawn to McGuire's right down the street, but it looked nice and the menu looked good as well. Did stop in at the bar in the lobby,and it was nice with friendly staff,and good beer selection on tap. The rooms are nicer than average hotel rooms ,and I got upgraded to the 14th floor for being an elite priority member. Staff at front desk were more than nice when I was checking in,and went out of their way to welcome me . Nicer all around than average Holiday Inn's and I will certainly stay again when in the area.

Room Tip: Take ear plugs if you're a light sleeper due to the trains passing nearby.
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  • Stayed: April 2013, traveled on business
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1  Thank jj-howard60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek H, sales at Pensacola Grand Hotel, responded to this reviewResponded August 7, 2017

Thank you for the five star review! we are so happy to have had you in our presence and we hope to meet your needs and see you again.

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Reviewed May 6, 2013

The Crowne Plaza Pensacola is certainly one of the better hotels in town...but it's in a dead zone, right across from the convention center. It has a set of active railroad tracks running just noth of the property, and if you are a light sleeper, this may be a problem.

The room was certainly nice enough, about average for what one would expect from a Crowne Plaza in the states. I would suggest this hotel more for business than pleasure.

Room Tip: Avoid the north side of the hotel, railroads tracks are just a stone's throw away.
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  • Stayed: May 2013, traveled solo
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Thank BillyMaysHere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Pensacola Grand Hotel, responded to this reviewResponded July 4, 2013

Dear BillyMaysHere,

Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Connie D
Case Manager
IHGCare

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Reviewed April 20, 2013

Built next to the old L&N train station, the hotel uses the station as it's lounge, shops, offices, restaurant and meeting rooms. The rooms themselves are in a tower next to the hotel.

The "needs some work" refers to the elevators (one was very sketchy - it would go up in spurts). The room itself was a corner room and had a hallway to get to the sleeping area. The views were pretty good.

One warning - there is an active train track right next to the hotel (it is literally about 30 feet from the building). The only rooms that face it are corner rooms, but even on the 9th floor away from the tracks, the train was a bit loud. I would definitely avoid rooms on the lower floors.

Bedding was very soft. Bathroom looks like it was updated fairly recently.

The restaurant food was good, which is a good thing as there aren't really any restaurants close by (though historic downtown is certainly within walking distance).

Room Tip: Avoid floors that could make it hard to sleep with the active train track next to the building.
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  • Stayed: April 2013, traveled on business
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Thank mobycat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek H, sales at Pensacola Grand Hotel, responded to this reviewResponded August 8, 2017

Thank you for the 4 star review! we hope to see you again!

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Reviewed April 18, 2013

I would have given the hotel 5 circles except for one small problem. We were meeting another couple at the hotel and I made the reservation. At check in the other couple had not arrived. the Assistant Manager was outstanding asking if I wanted adjoining rooms and he said he would make a note with the name of the other couple so at check in there wouldn't be any confusion. When they arrived the note was ignored and they were assigned to a room on another floor. That in itself was tolerable but at check out they still had my billing information on their bill. The Assistant manager had called and apologized for the mix-up before checkout but the billing error still occurred.

  • Stayed: April 2013, traveled with friends
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Thank Charles B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek H, sales at Pensacola Grand Hotel, responded to this reviewResponded August 8, 2017

Thank you for the 4 star review! He hope despite the inconveniences that you will be back to see us again!

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Reviewed April 8, 2013

We had a great reunion and the hotel provided all we needed. The location was walking distance to old town. The staff was certainly friendly and provided us with anything we asked for. The rooms were cleaned every day, coffee provided. All in all it was a good weekend. One that we will remember for a long time. A good place for reunions.

  • Stayed: April 2013, traveled with friends
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Thank haven_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek H, sales at Pensacola Grand Hotel, responded to this reviewResponded August 7, 2017

Thank you for the five star review! we are so happy to have had you in our presence and we hope to meet your needs and see you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pensacola Grand Hotel

Address: 200 E Gregory St, Pensacola, FL 32502-4963
Location: United States > Florida > Florida Panhandle > Pensacola
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Romantic Hotel in Pensacola
#12 Business Hotel in Pensacola
Price Range: $113 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pensacola Grand Hotel 3.5*
Number of rooms: 210
Official Description (provided by the hotel):
Welcome to the Pensacola Grand Hotel, Pensacola s premier upscale hotel! Our hotel is located on the site of the Historic L&N Railroad Passenger Depot, which was built in 1912. The depot has been restored and now houses our lobby, CAVU lounge, 1912 Restaurant, an in-house gift shop, numerous rooms and our Grand Ballroom; creating charming ambiance. Our fifteen story, glass, guest room tower attached to the train depot offers breathtaking views of Pensacola Bay and Historic Downtown Pensacola. We are pleased to offer a Sleep Advantage package in every room featuring comfortable new beds, guaranteed wake-up calls, and sleep amenities. The Pensacola Grand Hotel is just off of I-110, Gregory St. in the prestigious downtown district, just 10 minutes away from Pensacola Regional Airport (PNS) and conveniently located next door to the Pensacola Civic Center. Our hotel has received countless service awards; therefore, we know that you will be thrilled with the service you will receive. Businesses near hotel: Solutia, International Paper, Gulf Power, Andrew s Institute Attractions near hotel: Pensacola Beach, Naval Aviation Museum, Seville Quarter/Seville Square ... more   less 
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Also Known As:
Crowne Plaza Pensacola
Pensacola Crowne Plaza

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