We stayed here for one night and found it an odd hotel with out a true personality. It is a very large hotel in Pensacola and when we were there it appeared to be deserted. We checked in to 2 rooms- the front desk staff was lovely and very helpful- the lobby was deserted for such a large hotel.
Our rooms were clean and very average.nice size -
The main complaint I have about the hotel is the service in the dining rooms and bar. As I have said, the hotel appeared empty and we still waited for an inordinate amount of time for food and drinks. We had lunch in the bar when we arrived and we had to ask twice to figure out where our food was- there were maybe 3 people sitting at the bar and my family of 6 waiting food. That evening, after an event- about 8 of us went into the bar to get some light food and drinks and were told that we would get better service in the restaurant across the hall- even though, again the bar was not busy.
The restaurant was traditional hotel-like- no atmosphere- but we went there as we were hungry. 2 other tables were there and we waited for 20 minutes for drinks and then another 20 minutes after that for light food. Ridiculous.
Breakfast the next morning was just as bad - the dining room was crowded and there was only 2 servers. At one point, we could not find our server so we asked the only other server where he was and she said he "disappeared".
I would not stay here again- but if you have to- I would make other arrangements for food and drink.
- Official Description (provided by the hotel):
- Welcome to the Pensacola Grand Hotel, Pensacola s premier upscale hotel! Our hotel is located on the site of the Historic L&N Railroad Passenger Depot, which was built in 1912. The depot has been restored and now houses our lobby, CAVU lounge, 1912 Restaurant, an in-house gift shop, numerous rooms and our Grand Ballroom; creating charming ambiance. Our fifteen story, glass, guest room tower attached to the train depot offers breathtaking views of Pensacola Bay and Historic Downtown Pensacola. We are pleased to offer a Sleep Advantage package in every room featuring comfortable new beds, guaranteed wake-up calls, and sleep amenities. The Pensacola Grand Hotel is just off of I-110, Gregory St. in the prestigious downtown district, just 10 minutes away from Pensacola Regional Airport (PNS) and conveniently located next door to the Pensacola Civic Center. Our hotel has received countless service awards; therefore, we know that you will be thrilled with the service you will receive. Businesses near hotel: Solutia, International Paper, Gulf Power, Andrew s Institute Attractions near hotel: Pensacola Beach, Naval Aviation Museum, Seville Quarter/Seville Square ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Hotwire, TripOnline SA, Cancelon and getaroom.com so you can book your Pensacola Grand Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Crowne Plaza Pensacola
- Pensacola Crowne Plaza