Probably my fifth or sixth stay. But, first review. I like the convenient location downtown for business and access. The front desk staff are nice and friendly. This trip my room did not have the customary sleep mask package. A new addition was a TV remote that was advertised as sanitary and washable. Nice. The room was comfortable; however, my business colleague and I overheard very loud shouting from an adjacent room. We brought this to the attention of the front desk who first offered to have security talk to the guest, but I requested that we be relocated away from the noisy room, which the front desk gladly allowed. Good points for the assistance. Towels seem to be getting a little tired and thin. Television channel arrangement was unusual and problematic, no easy overall channel guide and access involved a lot of clicking. Breakfast at this hotel has always been a challenge..a windowless interior room, understaffed (waiting for service in the morning is problematic as that's when you need to eat and go) and $26 for two is on the high side. I am a bit torn over the fact that bottled water is not provided in the room, but members of the Crown Plaza frequent visitors club get a token that you can trade for a bottle of water or a cocktail. I know we are not supposed to overuse bottled water when we have great tap water available right in the bathroom, but it is convenient to have a bottle next to your bed. I think their strategy and intentions are in the right place with the token approach. I drank tap water in the room. The bar has always been pleasant. I will likely return, but avoid breakfast. Be aware the train comes each morning at 5 with a horn, comes with the territoryof this property being a former railroad station.
- Official Description (provided by the hotel):
- Welcome to the Pensacola Grand Hotel, Pensacola s premier upscale hotel! Our hotel is located on the site of the Historic L&N Railroad Passenger Depot, which was built in 1912. The depot has been restored and now houses our lobby, CAVU lounge, 1912 Restaurant, an in-house gift shop, numerous rooms and our Grand Ballroom; creating charming ambiance. Our fifteen story, glass, guest room tower attached to the train depot offers breathtaking views of Pensacola Bay and Historic Downtown Pensacola. We are pleased to offer a Sleep Advantage package in every room featuring comfortable new beds, guaranteed wake-up calls, and sleep amenities. The Pensacola Grand Hotel is just off of I-110, Gregory St. in the prestigious downtown district, just 10 minutes away from Pensacola Regional Airport (PNS) and conveniently located next door to the Pensacola Civic Center. Our hotel has received countless service awards; therefore, we know that you will be thrilled with the service you will receive. Businesses near hotel: Solutia, International Paper, Gulf Power, Andrew s Institute Attractions near hotel: Pensacola Beach, Naval Aviation Museum, Seville Quarter/Seville Square ... more less
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- Also Known As:
- Crowne Plaza Pensacola
- Pensacola Crowne Plaza