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“Affordable Luxury”

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Pensacola Grand Hotel
Ranked #12 of 65 Hotels in Pensacola
Reviewed September 27, 2011

My husband booked me two nights in this hotel after a horrendous first night stay in another hotel. The front desk staff was friendly and helpful, especially Biko and Britanny. The lobby is gorgeous. The 1912 restaurant was well staffed, well priced and served good food. The room itself was clean, plush, comfortable and to me, luxurious for the price. The views were very nice. I would highly recommend this hotel to anyone.

  • Stayed: September 2011, traveled solo
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Thank Kris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek H, sales at Pensacola Grand Hotel, responded to this reviewResponded August 7, 2017

Thank you for the five star review! we are so happy to have had you in our presence and we hope to meet your needs and see you again.

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425 - 431 of 483 reviews

Reviewed September 22, 2011

Stayed at this hotel as part of a bridal party for a wedding. We checked in on a Thursday and left out on Friday.

The hotel is located directly across the street from the Pensacola Civic Center, and from what I understand it use to house a train station, though trains still pass right by it. I can honestly say I don't remember hearing a train while I was there, so I don't know if that means none came by, or the room was well sound proofed.

The room itself was nothing to write home about. We had connecting rooms because it was 8 of us. The beds were comfortable, and the company is trying to be economically fit by having 'clean' remotes and things of the sort. The room was provided with a fridge, however to use a microwave you had to go downstairs. The bathroom was kind of small and at times we felt their was no air circulating. They also provided a bag of things some people might find essential like eye masks, etc. The hallway outside of the room also seemed kind of narrow. But the room served its purpose...we were able to fit in there and get many things done. The parking is ample but weird. Their are a few spots directly in front of the hotel (I say a few because a good portion of them were handicap), the rest of the parking is found on the side, which can be a hike to the front door.

What sets the hotel apart is the service. We asked for extra towels and got a lot of them. Also, when there was a mix up in checkout time the front desk was very understanding and did a lot to help us out, therefore allowing the bride-to-be stressed about one less thing.

As stated before, the hotel is across from the civic center, less than 10 miles from the airport, plus near some interesting restaurants, and a couple of streets over from McDonalds, Krispy Kreme and I believe a grocery store.

All in all not a bad stay, but just an average hotel.

  • Stayed: September 2011, traveled with friends
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Thank Court18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek H, sales at Pensacola Grand Hotel, responded to this reviewResponded August 7, 2017

We thank you for your three star view and choosing to join us in the heart of the historic location.

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Reviewed September 15, 2011

While staying here, the front desk staff made us feel extremely welcome They always made a point to speak as we passed going to our room. They were great at recommending restaurants or things to do nearby. The room itself had an awesome view of the city and seemed to be pretty quiet. The beds were very comfy. We were a little disappointed in the size of the pool, but everything else seemed well in order.

  • Stayed: August 2011, traveled with family
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1  Thank allncham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek H, sales at Pensacola Grand Hotel, responded to this reviewResponded August 8, 2017

The staff is well in tune with positive vibrations and we love to see you happy! Thank you for the four star review and we hope to see you again.

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Reviewed August 30, 2011

Hotel was clean comfortable and quiet . Some of the front desk staff (late evening crew) were very helpful with directions and places of interest .
We choose this hotel because it was cheaper than any hotels on the beach (about half the price) . We were happy with our stay, but we would have been very very happy if we could have stayed on the beach !! But for the price ..................
The pool area was clean, but something was missing. It was boring. No decorations,no greenery, no ..nothing . Just the pool and chairs with 10 foot concrete walls. Nothing to look at .
The lobby was very unique and beautiful. There are several places to sit by yourself or with a group of people. In the evening they have someone playing soft music on their grand piano right there in the lobby .
The restaurant is nice quiet and very clean . There was never many people at the times I was there . But they were missing out . Breakfast was great, as was the waitress . She was very cheerful and seemed to enjoy what she was doing .

  • Stayed: August 2011, traveled with family
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Thank denisetroutman3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek H, sales at Pensacola Grand Hotel, responded to this reviewResponded August 8, 2017

We are glad you enjoyed the staff and stay . Thank you for choosing to join us on your visit

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Reviewed August 22, 2011

Given the somewhat uneven reviews for this hotel, we were a little nervous about staying here. We thoroughly enjoyed our stay. The staff was friendly and helpful. When we asked about whether trains really went by the hotel, they immediately offered to move us to a higher floor to move us away from the noise. The lobby is beautiful, and we enjoyed browsing and looking at the little odds and ends that make it so unique. The swimming pool and lounge area were very nice. I wish they had a hot tub, but we knew going in that it didn't have one so it wasn't a problem. We didn't eat at the restaurant, but it looked very nice, too. The room was comfortable and nicely appointed. We will be sure to return if we find ourselves in Pensacola again.

  • Stayed: August 2011, traveled with family
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Thank PrayingColonel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek H, sales at Pensacola Grand Hotel, responded to this reviewResponded August 8, 2017

Thank you for the four star review! We are very pleased that we surpassed your expectations and we hope to see you again in the future!

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Reviewed August 13, 2011

Stayed at the Crowne Plaza, Pensacola Grand Hotel for a week in July 2011.
Enjoyed it very much. Rooms were spacious and very clean. The beds were great. Like sleeping on a cloud, I was on the eighth floor, (THE HOTEL IS A RENAVATED TRAIN STATION FROM 1911)(SOME PEOPLE DO NOT LIKE THE SOUND OF THE TRAINS, BUT i FIND THEM TO BE VERY SOOTHING, WHEN THEY BY.) The staff was great and very helpful and polite ,nice and great. I especially love the waitress in the hotel rest. . What a wonderful person. Very nice and made me smile. Had a great time

  • Stayed: July 2011, traveled on business
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Thank ledait
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek H, sales at Pensacola Grand Hotel, responded to this reviewResponded August 7, 2017

Thank you for the five star review! we are so happy to have had you in our presence and we hope to meet your needs and see you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2011

Stayed here last minute on biz trip and loved it. Super clean, comfortable, friendly & swift check-in. My client wanted to come over and meet at the bar. Nice happy hour. I will definately stay again.

  • Stayed: July 2011, traveled on business
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Thank flamingoluvr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek H, sales at Pensacola Grand Hotel, responded to this reviewResponded August 7, 2017

Thank you for the five star review! we are so happy to have had you in our presence and we hope to meet your needs and see you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pensacola Grand Hotel

Address: 200 E Gregory St, Pensacola, FL 32502-4963
Phone Number:
Location: United States > Florida > Florida Panhandle > Pensacola
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Romantic Hotel in Pensacola
#12 Business Hotel in Pensacola
Price Range: $105 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pensacola Grand Hotel 3.5*
Number of rooms: 210
Official Description (provided by the hotel):
Welcome to the Pensacola Grand Hotel, Pensacola s premier upscale hotel! Our hotel is located on the site of the Historic L&N Railroad Passenger Depot, which was built in 1912. The depot has been restored and now houses our lobby, CAVU lounge, 1912 Restaurant, an in-house gift shop, numerous rooms and our Grand Ballroom; creating charming ambiance. Our fifteen story, glass, guest room tower attached to the train depot offers breathtaking views of Pensacola Bay and Historic Downtown Pensacola. We are pleased to offer a Sleep Advantage package in every room featuring comfortable new beds, guaranteed wake-up calls, and sleep amenities. The Pensacola Grand Hotel is just off of I-110, Gregory St. in the prestigious downtown district, just 10 minutes away from Pensacola Regional Airport (PNS) and conveniently located next door to the Pensacola Civic Center. Our hotel has received countless service awards; therefore, we know that you will be thrilled with the service you will receive. Businesses near hotel: Solutia, International Paper, Gulf Power, Andrew s Institute Attractions near hotel: Pensacola Beach, Naval Aviation Museum, Seville Quarter/Seville Square ... more   less 
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Also Known As:
Crowne Plaza Pensacola
Pensacola Crowne Plaza

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