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“Service beyond any” 5 of 5 bubbles
Review of Courtyard Pensacola Downtown

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Courtyard Pensacola Downtown
Ranked #21 of 63 Hotels in Pensacola
Baton Rouge, Louisiana
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Service beyond any”
5 of 5 bubbles Reviewed May 4, 2012

The service by everyone on staff here was excellent! There's nothing better than being welcomed and greeted each morning and night. As others have said, the rooms are fine, the pool is nice, the courtyard area is large and several restaurants within walking distance. I will return to this establishment again on any future trips to Pensacola!

Room Tip: I suggest top floor as usually the courtyard floors are very thin. And maybe ask for a view from the...
See more room tips
  • Stayed April 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ellisu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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161 reviews from our community

Traveler rating
    60
    53
    34
    8
    6
See reviews for
39
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Jacksonville, Florida
Level Contributor
49 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed April 29, 2012

This is a nice hotel with a great view of the bay and an excellent selection of restaurants right next door. It has a small but nice pool and a nice patio where it looks like they have a fire pit on cold nights. The room was clean and very spacious, and the front desk personnel could not have been more friendly. This hotel is just minutes away from the historic Pensacola Village and across the street from the must visit McGuires Irish Pub. That said, they do not have free breakfast and I found the hotel to be very noisy. You could hear sneezing and coughing in the rooms next door, doors slamming, and a train early in the morning. Since my room faced the bay side, I also heard a lot of street noise. Have only stayed in two Courtyards, and noise has been a problem in both--maybe it has something to do with how they are built.

  • Stayed April 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank EconMom2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flagler Beach, Florida
Level Contributor
61 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed March 26, 2012

Top marks for cleanliness, comfort, and definitely location. Our room was large and clean and the bed was very comfortable so we slept peacefully. Restaurants are within walking distance or block or so drive if raining. I liked the choice of restaurants...not all chains we have been to so many times before. Our server in the breakfast cafe was very pleasant and attentive. I usually prefer to stay in hotels that offer a free hot breakfast but the prices here were very reasonable. We will definitely return to this hotel for any business or personal travel that take us into Pensacola.

  • Stayed March 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lisandbri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoschton, Georgia
Level Contributor
141 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 bubbles Reviewed March 12, 2012

My stay was salvaged by the manager on duty. I'm not completely soured on the Courtyard brand after dealing with her. First, I had an inordinately long wait (4 check-in's deep) at check in after a 7+ hour drive because there was only one person manning the front desk. It's too bad the 3 hotel employees socializing in the dining room couldn't have been trained to help.

Then I experienced the most horrible mistake I've ever experienced at a hotel. I returned to my room a couple of hours after check-in only to find it was occupied by someone else and my bags were missing! That's a surprise noone wants! I am grateful the person had apparently just stepped out (room was still a bit humid from recent shower!). It saved a great deal of embarrassment for us both! Apparently, I had been given the "wrong" room and my bags were moved to the "right" room while I was gone. The manager, however, understood my vexation and handled the problem professionally and comped me appropriately. I don't know if she was prepared to see me, but surely someone had to go through her or another manager to change my room and bag location in the first place?

The room I ultimately was assigned was decent and clean with a pleasant layout, and I even stayed my second night, as planned. It was missing a channel directory and apparently this Courtyard location doesn't supply body lotion in the bathroom either. The room-darkening drapery is also riddled with pin-sized to eraser-sized holes. Fortunately, they weren't large enough to disturb my sleep, but was distracting enough for me to actually count the holes as if I were counting sheep. I was pleased to find they had all manner of soft and firm standard sized pillows, however, as opposed to those ridiculous square ones found in so many hotels today. All in all, I'd say the hotel is definitely overpriced (at the rate i paid for the second night) and the staff, for the greater part, either need better training or managerial/owner/corporate support. It may be worth a stay due to location, but I'm not convinced I'll return on my next trip to Pensacola.

  • Stayed March 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank UniqueCritique2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta Ga
Level Contributor
75 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed February 7, 2012

Location is fantastic, rooms are large and very nice, the lobby is comfortable with sofas and a fireplace, and the staff is friendly. Everything you could ask for in a hotel.

  • Stayed February 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jh26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed January 17, 2012

I have stayed at this hotel a number of times and it is the only place to stay in town. Don't even bother with the Crowne Plaza. The rooms are nice, the fireplace in the lobby is a nice touch and the Staff are great. All of the front desk staff are nice and attentive to the guests needs. Belinda from sales does a great job with special requests.

  • Stayed November 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank seeingtheworld1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntsville, Alabama
Level Contributor
108 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed October 19, 2011

I stayed here one night while on a job interview, its close to lots of good resturaunts and Sammys. its right on the bay with some good views. Its an older Courtyard that has been updated, so the rooms are a little small. But i have no complaints and it within walking distance to mcguires I

  • Stayed October 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Pensacola Downtown

Property: Courtyard Pensacola Downtown
Address: 700 E Chase St, Pensacola, FL 32502-6235
Phone Number:
Location: United States > Florida > Florida Panhandle > Pensacola
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Pensacola
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Pensacola Downtown 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Courtyard Pensacola Downtown Hotel Pensacola
Pensacola Marriott
Pensacola Courtyard

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