I don't even know where to begin. My stay was 3 long weeks. The employees here, especially the manager, are the most rude people I've met in awhile. The term customer service is not in their vocabulary. You have to turn in your linens for fresh ones and they WILL inspect them and if they even entertain the idea they can't get them clean, even if its something that only takes water to get it out, you will get charged $10 regardless. There are fees for everything. $45 if you don't give 24 hrs notice, $5 a day after that if you don't settle your bill, if there's a storm and your key card quits working and it's after hours it's $10 to "open the office", the TV only works part of the time and you don't get all the local channels and if you want internet be sure to take an ethernet cable. There 3 weeks and our room never got cleaned, yes the girl came in and took our towels without giving any in return but never cleaned a spec and reported to the desk she cleaned it. They will not take the customers word for it, they will even argue with you rather than look into it. Even the cleaning girl said she did then she did; according to them. Three weeks and the floor never got swept, mopped or vacuumed. Beds never got cleaned. Just be ready to have the whole staff always looking to charge you fees for something. Also, there's very little phone service any where in the hotel. Wonder why there's people always outside the hotel? It's because in order to talk on a cell you have to be outside. I will never ever stay here again and I will go on every site possible to tell people about it. Getting in and out of the parking lot is very awkward. I gave it one star for service because 1/2 or zero isn't an option. The rooms are very humid, a towel will not dry and my shorts got wet just laying in the room.
- Official Description (provided by the hotel):
- WoodSpring Suites Pensacola Northeast (formerly Value Place Pensacola North East Scenic) is a new kind of extend-stay hotel. Our hotels are comfortable, our rooms are well-priced, and our customer service makes every guest feel welcome. If you need a hotel for a few nights, a week, or longer - you'll save more money the longer you stay with us. Free wi-fi and access to guest laundry and vending help you relax while away from home. WoodSpring Suites. It's Simple. Done Better. Limited front desk hours - use a courtesy phone in the lobby or guest room for 24/7 guest support (including check-in) from our friendly staff. Extended stay hotels are different in amenities from traditional hotels. ... more less
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- Also Known As:
- Value Place Penascola Hotel Pensacola