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“Pool not maintained on weekends”

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Best Western Plus Blue Angel Inn
Ranked #4 of 65 Hotels in Pensacola
Certificate of Excellence
GreenLeadersBronze level
Biloxi, MS, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Pool not maintained on weekends”
Reviewed August 24, 2013

Pool should be maintained at least on Sunday mornings after Friday night and Saturday guest usage. Currently pool goes from Friday morning until Monday morning without maintenance. Everything else was great, especially breakfast.

  • Stayed July 2013, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Agnes T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blueangelinn, General Manager at Best Western Plus Blue Angel Inn, responded to this review, September 5, 2013
Thank you Agnes T for your review. I appreciate you letting me know that the pool wasn't maintained over the weekend. That is not our standards and I have spoke to maintenance to correct the problem. We are glad that you enjoyed your stay and the breakfast. Hope to see you again.
Safe Travels
Melissa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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586 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
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English first
Pensacola, Florida
Level Contributor
97 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed August 22, 2013

We chose this hotel based on it's location and it worked very well for us. The Blue Angel Inn was a nice clean property. My husband who hadn't been in a Best Western for a while was very impressed. We had no complaints with the accomodations and the breakfast in the morning was pretty good.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BAppelt1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blueangelinn, Front Desk at Best Western Plus Blue Angel Inn, responded to this review, September 5, 2013
Thank you for taking the time to review our hotel. We take great pride in customer service and cleanliness. We are glad you enjoyed your stay.
Thanks
Sece
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laurel Hill, Florida
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 18, 2013

Rate was a little high for this hotel especially since you can't see from I10. Its way beyond center of Pensacola. Beds were hard, but was told they are getting new beds this year. Breakfast was the same the whole weekend. The items were hot and a had cold items also. Hotel was clean inside and rooms are roomy and clean.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Carla T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blueangelinn, General Manager at Best Western Plus Blue Angel Inn, responded to this review, September 5, 2013
Thank you Carla T for your review. We thank you for staying with us and hope to see you again.
Best regards
Melissa
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the midwest
Level Contributor
51 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed August 14, 2013

We stayed there just a week ago for one night and did not experience the smoke smell anywhere. We were on the first floor. Having just spent over a week in different hotels, I am amazed at how many people smoke just outside the doors and it does drift into the hotels. Lobby and room were very clean. Breakfast was the usual fare, but waffle maker was broke. Not near beach attractions, so don't know why rates were so high. Lady at the front desk said the rates go up during the weekend and are high during the summer and will go down after school starts. A person checking in was asking about the price. Overall if I could get it a little cheaper I would stay here again.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mom1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blueangelinn, General Manager at Best Western Plus Blue Angel Inn, responded to this review, August 15, 2013
Hello mom1958. Thank you for taking time to do a review on our hotel. We are glad that your stay went well and hope to see you again. We apologize for the waffle machine and I'm happy to say that it was replaced with a new one. The rates in Pensacola do go up and down-- Sept-Feb are lower rates because it is off season here and March-August are the higher rates for the peak season. Hope that helps some so when you travel back to Pensacola you kinda know what to expect.
Best regards
Melissa
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orlando, fl
2 reviews
Reviewed August 14, 2013

Wonderful night's stay...clean, comfortable, and friendly staff! We had moved our daughter in to an apartment at UWF and were exhausted. It was wonderful to finally end our day at the Blue Angel Bestwestern. The staff was helpful, the room was clean and comfortable and the breakfast was welcome as we began our journey back home to Orlando.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank lamcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blueangelinn, General Manager at Best Western Plus Blue Angel Inn, responded to this review, August 15, 2013
Thank you lamcat for your kind review. We are glad that you enjoyed your stay and that all went well in moving your daughter into her apartment for college. Hope to see you again on your travels to Pensacola.

Safe Travels
Melissa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Level Contributor
83 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed August 10, 2013

IMO, I don't think those that gave this place such rave reviews were truly staying @ the Best Western Plus Blue Angels Inn.

As soon as you walked in there's a horrible stench and it continues down the hallway to your room. This place claims to be a completely non-smoking property, but clearly there are / have been smokers here. The stench continues into the room.

We had a sofa bed in addition to a king size bed. There were no blankets, sheets, or pillows for the sofabed and they clearly knew we were going to use the sofa bed.

AND the mattress for the sofa bed had a giant size urine stain on the top side and a giant size mold stain on the bottom side!! I don't think I need to say anymore.

The only positive was the decent shower. The saddest part is that the bathroom was the cleanest part of the hotel and it wasn't even THAT clean!

Also, we had to fix the curtain because part of it had fallen off the rod. You would think that these types of issues would be taken care of.

I agree with the previous reviewer on the price - way over priced for such a place and location. It's not near anything and the beaches are about 30 mins away. There are several other places to stay in the area.

Will not be back.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Travel11Bug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blueangelinn, General Manager at Best Western Plus Blue Angel Inn, responded to this review, August 12, 2013
Thank you Travel11Bug for taking the time to do a review on our property. As I stated before we are located right off of I10 and within 15-30 minute drive time to all that Pensacola has to offer. There are closer hotels to the beach which $200-$300 more per night. We didn't get a complaint about the mattress on the sofa bed from you so myself and the housekeeping supervisor checked all the rooms and did not find any damaged and definitely no mold as none of our rooms have mold or mildew in them. As far as the smell our lobby and hotel smells wonderful and we are 100% non smoking. Unfortunately every now and then a smoker does smoke in a room and we re do the whole room to assure the smell is gone. Sorry to hear that you won't be back to stay with us but we wish you safe travels.
Melissa
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Clinton, IA, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 8, 2013

The hotel was a 25 minute drive from the coast and the Naval Air Station with no other site seeing locations near it (to my knowledge), so I'm surprised the room rates are so high. The staff was competent, not necessarily friendly. The outdoor pool was tiny. There is no Jacuzzi. The rooms were average. Service was average. Breakfast was typical, eggs, biscuits, gravy, totally cheap danishes and muffins, some fruit, yogurt, toast, etc. The waffle machine was broken. The best thing about this hotel was that they provided delicious Douwe Egbert's coffee downstairs (not in rooms, though), but had the tiniest Styrofoam cups I've ever seen, with no lids. All in all, nothing to complain about, but nothing exceptional either (except the coffee brand).

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Danielle Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blueangelinn, General Manager at Best Western Plus Blue Angel Inn, responded to this review, August 12, 2013
Hello Danielle. Thank you for doing a review on our hotel. We take your feedback and use it to improve our hotel. The waffle machine was replaced with a new one on Friday and we are sorry that it did break. The danish and muffins are Sara Lee so they are not cheap but I will definitely look at them to make sure we didn't get some small ones on this order that are not up to standards. Again thank you for your comments and concerns.
Melissa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Blue Angel Inn

Property: Best Western Plus Blue Angel Inn
Address: 2390 W Detroit Blvd, I-10 Exit 7, Pensacola, FL 32534-1721 (Formerly BEST WESTERN PLUS Blue Angel Inn)
Phone Number:
Location: United States > Florida > Florida Panhandle > Pensacola
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Pensacola
#2 Romantic Hotel in Pensacola
#4 Best Value Hotel in Pensacola
#5 Business Hotel in Pensacola
#6 Family Hotel in Pensacola
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Blue Angel Inn 2.5*
Number of rooms: 55
Official Description (provided by the hotel):
"Newly Remodeled" interior corridor property with easy access to Interstate 10. Offering Deluxe Hot Breakfast, Free High Speed Internet, Business Center, Fitness Center, Swimming Pool, Food Store, Outdoor Picnic Area, Guest Laundry. Offered in all rooms, Microwaves, Refrigerator, Coffee Pots, Hairdryers, Iron/Ironing Boards, 42 Inch TVs w/Cable and HBO. ... more   less 
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Also Known As:
Best Western Plus Blue Angel Hotel Pensacola
Best Western Pensacola
Pensacola Best Western

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