We got to the hotel at 9pm, with reservation for two rooms. When we told the front desk clerk (Miriam), our reservation number, she found out that they were for the next day. My mistake when I made the reservation online. For that night they didn't have any room, and my reservation for the next day was already charged. I told her we were there just for one night, and she said that there was a non cancellation policy, but since it was a mistake she would call the manager to ask her if she could give us our money back.
Melissa Stearns the manager, allowed Miriam, to refund us.
Miriam was great, after refunding our money, she called Holiday Inn, and got us a suite for that night, and got us a discount on the price. Thanks a lot Miriam, if we go back to Pensacola, we'll sleep at the Blue Angel Inn.
- Official Description (provided by the hotel):
- "Newly Remodeled" interior corridor property with easy access to Interstate 10. Offering Deluxe Hot Breakfast, Free High Speed Internet, Business Center, Fitness Center, Swimming Pool, Food Store, Outdoor Picnic Area, Guest Laundry. Offered in all rooms, Microwaves, Refrigerator, Coffee Pots, Hairdryers, Iron/Ironing Boards, 42 Inch TVs w/Cable and HBO. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Plus Blue Angel Hotel Pensacola
- Best Western Pensacola
- Pensacola Best Western