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“A very good one night stay!”

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Hyatt Place Pensacola Airport
Ranked #4 of 65 Hotels in Pensacola
Certificate of Excellence
Reviewed March 31, 2014

After a mishap with our reservations at the airport, we were given a stranded passenger rate at the hotel which was directly across the street. The entire front desk staff could not have been more accommodating . They immediately sent a shuttle driven by a friendly driver-TYRELL to help us with our luggage and provided a spacious and comfortable room upon check -in. Special thanks to Tyrell who provided us with a complimentary shuttle to a nearby restaurant for dinner as well as a speedy and efficient pick-up when we were finished. In addition, Chantel was also equally as helpful with her ride back to the airport the next morning within 5 minutes of our request. We met the manager on site, Adam and told him how wonderful the entire experience was.. Not a bad way to be stranded.. In addition, we left behind a phone charger which was promptly found and mailed back to us.. All airport hotels should have this sort of staff and service!

  • Stayed: March 2014, traveled with family
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Thank marisa1170
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam E, General Manager at Hyatt Place Pensacola Airport, responded to this reviewResponded April 24, 2014

Dear marisa1170,

It was a pleasure meeting you! Thank you for your kind words and encouragement! We're glad to know that your airport mishap didn't turn into a hotel mistake! I look forward to passing along your kind words to my staff! We look forward to hosting your next TripAdvisor travel to Pensacola.

Adam Emling
General Manger

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Reviews (709)
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648 - 654 of 709 reviews

Reviewed March 28, 2014

My wife and I stayed here for a night to break up a long trip. The staff is very friendly and check in was a breeze. The hotel is less than six months old and the rooms are very well thought out. Big screen TV (for a hotel room) and comfortable seating area. The complimentary breakfast was also nice. We weren't flying but the hotel is next to the airport with a shuttle. Our room was quiet and we didn't hear any airport noise. When we arrived home we discovered that we had left a computer in the room. We called and Whitney was able to retrieve it and send it to us. We were extremely happy with the way it was handled. I would definitely stay here again when I am in the area.

  • Stayed: March 2014, traveled as a couple
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Thank Reesincal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam E, General Manager at Hyatt Place Pensacola Airport, responded to this reviewResponded March 28, 2014

Dear Guest,

I'm so pleased that your stay was made easy! We aim to make each and every guest's stay that of leisure and we're happy to know that our efforts have paid off. We look forward to hosting your next visit with us!

Adam Emling
General Manger

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Reviewed March 26, 2014 via mobile

Stayed for four nights in March. Adjacent to the airport, so very easy to get there with late night arrival. Staff was friendly, hotel is new and very clean. Nice heated indoor lap pool. Free wireless internet access. Few dining options, but it fit the bill for a quick snack. They do offer a nice free breakfast. I wasn't bothered by any airport noise. Would stay again.

Stayed: March 2014, traveled on business
Thank Brewer524
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam E, General Manager at Hyatt Place Pensacola Airport, responded to this reviewResponded April 24, 2014

Dear Brewer524,

Thank you for your feedback! We're glad our soundproof building made your stay much more comfortable! Don't forget that we do have a complimentary shuttle that will take you three miles out! And there are over twenty restaurants in this vicinity that we'd love to introduce you to! See you soon!

Adam Emling
General Manger

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Reviewed March 21, 2014

We've never had an issue at a Hyatt Place. This one is right next to the airport, it was new in February or March 2014. The address was not in our car's GPS, we stupidly put in something that was "close" and did some extra wandering around. We should have simply entered the airport, then you trip over the Hyatt Place on the way into the airport. Clean, friendly, convenient, good breakfast.

  • Stayed: March 2014, traveled as a couple
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Thank Red23Hair34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam E, General Manager at Hyatt Place Pensacola Airport, responded to this reviewResponded April 24, 2014

Dear Red23Hair34,

We're so happy to have hosted your recent visit! Thank you for your kind words and don't fret about the GPS situation- it made for some great sightseeing, I'm sure. Can't wait to host your next visit!

Adam Emling
General Manger

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Reviewed March 9, 2014 via mobile

The Hotel is new and they are either still working out the bugs, or understaffed.
The rooms were nice with comfy beds; fridge, and a little couch.
The biggest problem was with breakfast the next Morning. They were out of several things, and very very slow replacing them. Things such as pancake syrup, oatmeal, and napkins. The selection was nice of hot and cold items, but it was a little hard to find somewhere to sit due to all the tablels that needed cleaning. All in all it is a nice place to stay (if you dont mind an airplane taking off every now and then), and we would stay again if down rhe road this way.

Stayed: March 2014, traveled with friends
1  Thank Two_Wilsons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam E, General Manager at Hyatt Place Pensacola Airport, responded to this reviewResponded March 13, 2014

Dear Two Wilsons,

We appreciate your candid review and willingness to help us improve! We pride ourselves on servicing our guests and we look forward to better accommodating the large flow of visitors that we have been receiving! Thank you again and we're so happy that you'll be back!

Adam Emling
General Manger

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Reviewed February 17, 2014

My family and I attended a wedding in Pensacola and stayed for two nights. Even though a "reduced rate" was secured at a different local hotel, I chose to stay at the Hyatt Place because of good experiences in other locations. This location did not disappoint. No one does it better than they Hyatt Place for business travel. Although this wasn't a business trip, the same conveniences and amenities made it a great trip for the family. There are varieties of food and beverages available 24/7 with both healthy and indulgent choices. The free breakfast is second to none. The atmosphere and decor are modern and tasteful. You are greeted by the staff each time you walk through the door. They have a great indoor pool and fitness facility. There is access to both PC and Mac computers for printing boarding passes and browsing the internet if you choose not to use the complimentary WiFi available in the rooms. Thanks to another tripadvisor review, I knew to request a room that faced away from the airport. I didn't hear any air traffic noise the entire stay. I drove to Pensacola and was asked by my family why I wanted to stay at an airport hotel when I wasn't flying. I told them what I will tell you here in this review: The Hyatt Place Pensacola Airport is the best hotel of its kind in the Pensacola area. I highly recommend it for your next stay.

  • Stayed: February 2014, traveled with family
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1  Thank Jason K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam E, General Manager at Hyatt Place Pensacola Airport, responded to this reviewResponded February 28, 2014

Dear Jason K,

Your review truly put a smile on my face! At our Hyatt Place Pensacola Airport location we pride ourselves on excellence and aim to make the experience of our guests an enjoyable one! Knowing that we were able to accommodate you effectively really pushes us to work harder and better! Thank you for your recommendation and we look forward to having you again!

Adam Emling
General Manger
Hyatt Place Pensacola Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 1, 2014

My wife and I stayed here for one night after a 10 hour drive from Daytona through ice covered
roads. Needless to say it was nice to stay in a new hotel that was well staffed and very clean.
This hotel is right next to the airport and would be very convient for anyone flying in and out
of Pensacola. We did not hear any planes as the airport was closed due to ice.
We stayed in room 511 and we got the morning sun while facing the airport.
The hotel is very new so there are a few bugs that need addressing. The heater vibrates when in use and for some reason it puts out cool air once in reaches the set temperature. Desk lamp did not work.
All and all it was a pleasant stay and we would return next time in Pensacola.

  • Stayed: January 2014, traveled as a couple
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1  Thank rp-yp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam E, General Manager at Hyatt Place Pensacola Airport, responded to this reviewResponded February 28, 2014

Dear RP-YP,

Thank you for your recent stay at our Hyatt Place Pensacola Airport Location! We're always looking for ways to improve so I'm thankful for your feedback! I'm glad to know that we will be given the opportunity to host your next visit and hopefully when the time comes, there will be less ice on our Florida roads!

Adam Emling
General Manger
Hyatt Place Pensacola Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Pensacola Airport

Address: 161 Airport Ln, Pensacola, FL 32504-5926
Location: United States > Florida > Florida Panhandle > Pensacola
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 65 Hotels in Pensacola
Price Range: $133 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Pensacola Airport 3*
Number of rooms: 127
Official Description (provided by the hotel):
Located at the Pensacola International Airport.When you touch down, we take off.Offering an innovative level of service for the savvy traveler.We have what you want, including healthy food, Starbucks coffee, a state of the art fitness center, indoor lap pool, and business services, 24 hours a day 7 days a week.We’re located at the Pensacola airport, minutes from restaurants and shopping at the Cordova Mall. We’re a quick drive to historic downtown Pensacola, and white sand beaches of Florida’s Gulf Coast including the Gulf Islands National Seashore. ... more   less 
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