Hotel is new, so of course it is nice. Customer service needs a remodel. We were traveling with our younge children and basically just wanted to sleep as we had been driving all day. Well to our surprise we got no sleep and no breakfast the following morning, Apparently our room was beside the conference room and people were in an out all night. Each time the door would shut we would be awaken. We called down to front desk to be moved to a different room and apparently they were sold out. We thought this sounded odd, so we called from our cell phones and asked if they had availability for the night and shocked that they did. Poor customer service. We would have liked our money back and just found another hotel for the night where we could just sleep.
After a few hours we showered and go down for breakfast around 8:30 and wouldnt you know it breakfast was bare and we were told they would not be cooking anymore breakfast. At this point we just wanted to leave and never look back. As were exhausted and hungry. Most disappointing so far was we were told we would be credited back the one night stay and it has been almost 2 weeks and have yet to receive a call from the manager nor have we seen a credit on our card. I am in the customer service business and if this happened with my employees I would not be happy about how our customers were treated. I travel alot for work and this will not be a hotel on my list.
- Official Description (provided by the hotel):
- Located at the Pensacola International Airport.When you touch down, we take off.Offering an innovative level of service for the savvy traveler.We have what you want, including healthy food, Starbucks coffee, a state of the art fitness center, indoor lap pool, and business services, 24 hours a day 7 days a week.We’re located at the Pensacola airport, minutes from restaurants and shopping at the Cordova Mall. We’re a quick drive to historic downtown Pensacola, and white sand beaches of Florida’s Gulf Coast including the Gulf Islands National Seashore. ... more less
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