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“Worst management I've seen in any restaurant”

Tokyo Japanese Steakhouse
Ranked #336 of 664 Restaurants in Pensacola
Price range: $10 - $20
Cuisines: Japanese, Sushi, Asian
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Lunch, Dinner, Accepts American Express, Accepts Discover, Accepts Mastercard, Accepts Visa, Free Off-Street Parking, Free Wifi, Full Bar, Highchairs Available, Parking Available, Reservations, Seating, Serves Alcohol, Takeout, Television, Validated Parking, Waitstaff, Wheelchair Accessible, Wine and Beer
Description: we serve japanese tradition food. sushi. and Hibachi .
pensacola
1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
“Worst management I've seen in any restaurant”
1 of 5 bubbles Reviewed July 9, 2012

When our food was made, the filet was tough and grisly, very unlike filet.. The server was very apologetic and took the plate of unwanted meat away. Unfortunately for the manager, whom she went to talk to at the front desk, we were closely enough seated that we could hear her talking about us complaining saying we just wanted a free meal and went on about our appearance. When we had specified we didn't need a discount or another filet prepared because we were actually quite full, the manager then implied that we had intended to complain so we could "stiff" the waitress who had been more than attentive to our needs unlike the manager, whom we tipped 20 percent, like we generally would for good service, The woman was very rude and unbecoming of a person in her position, and though we've been there almost every month for several years, we will not return again. Very disappointing.

  • Visited June 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank elizabeth h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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52 reviews from our community

Visitor rating
    26
    13
    6
    2
    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Any
English first
Pensacola, Florida
Level Contributor
17 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Holiday great”
5 of 5 bubbles Reviewed July 7, 2012

The food here is great. The hibachi chefs are fantastic. Very entertaining. They handled our large group of 18 without any fuss. We called ahead and they had everything ready. Very friendly.

Visited December 2011
Helpful?
Thank familysmyth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City, Missouri
Level Contributor
5 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Service and Food”
5 of 5 bubbles Reviewed June 13, 2012

We had a wonderful meal and excellent service - our chef was very entertaining and our server was on top of it!

Visited April 2012
Helpful?
Thank Trish M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
“Amazing!”
5 of 5 bubbles Reviewed June 5, 2012

Both Hibachi and Sushi are amazing. My favorite sushi restaraunt!

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank TinkerLand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pensacola, Florida
Level Contributor
3 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Average”
3 of 5 bubbles Reviewed May 19, 2012

Nothing spectacular. Good quality and service but nothing that lifts it above others of the same venue.

Helpful?
1 Thank Cliff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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