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Homewood Suites Pensacola-Arpt (Cordova Mall Area)
Ranked #6 of 65 Hotels in Pensacola
Certificate of Excellence
A TripAdvisor Member
“Family trip”
Reviewed February 12, 2014

The hotel staff was very slow in response to guest request for repairs. The lock on the rear door was not working. You were basically locked out at night and could not get back in. The DVD player was clearly broken and I had to call the front desk for replacement. The dishwasher was full of dishes. The furniture was stained and need to be cleaned. Hopefully this will be corrected by the next time wwe visit Florida.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cindihasty, General Manager at Homewood Suites Pensacola-Arpt (Cordova Mall Area), responded to this review, March 11, 2014
Thank you so much for your time in providing a review of our hotel and your recent stay. We have shared your feedback with our hotel team members to ensure action is taken to correct the above. We hope to have the opportunity to welcome you to the hotel again during your next to the area.
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520 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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English first
Charleston, United States
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 6, 2014

I was a guest during Winter Storm Leon and not only was the staff able to extend my stay two days when roads were closed, they went above and beyond and provided free deli platters for lunch, in addition to the normal breakfast and dinner, while we were iced in. During the 3-day storm/aftermath, the staff was unbelievably cordial and helpful despite having to work in the unpleasant conditions. I have had excellent experiences each time I've stayed at this location and this is the only place I will stay on future trips to Pensacola.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
2 Thank William K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cindihasty, General Manager at Homewood Suites Pensacola-Arpt (Cordova Mall Area), responded to this review, March 11, 2014
Thank you for your time in reviewing our hotel. While we pride ourselves as being in the beautiful Sunshine State, even inclement weather can find its way to Pensacola! Thank you for enduring the storm with us and for taking the time to respond regarding your experience. We’ve warmed up so there’s no better time to return than for a Pensacola family vacation this summer! Book online and come experience our beautiful beaches and allow us the opportunity to welcome you to our hotel again (under warmer conditions)!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Panama City, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 5, 2014

Title says it all! Would rate customer service here as an 11 out of 10! Great manager specials also. Cleanliness was top notch! Will stay here again if I have another trip to this location. Stayed here during the Florida "Snowstorm." The management extended breakfast hours, provided lunch, and kept everyone informed of potential issues (limited staff, internet outages, etc.). I can’t say anything more other than it was a great stay. Since I have to have 200 words for this review I’m just going to repeat the above until I reach 200 words. Title says it all! Would rate customer service here as an 11 out of 10! Great manager specials also. Cleanliness was top notch! Will stay here again if I have another trip to this location. Stayed here during the Florida "Snowstorm." The management extended breakfast hours, provided lunch, and kept everyone informed of potential issues (limited staff, internet outages, etc.). I can’t say anything more other than it was a great stay. Since I have to have 200 words for this review I’m just going to repeat the above until I reach 200 words. Title says it all! Would rate customer service here as an 11 out of 10! Great manager specials also. Cleanliness was top notch! Will stay here again if I have another trip to this location. Stayed here during the Florida "Snowstorm." The management extended breakfast hours, provided lunch, and kept everyone informed of potential issues (limited staff, internet outages, etc.). I can’t say anything more other than it was a great stay. Since I have to have 200 words for this review I’m just going to repeat the above until I reach 200 words.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Warren W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cindihasty, General Manager at Homewood Suites Pensacola-Arpt (Cordova Mall Area), responded to this review, March 11, 2014
What a compliment to read your feedback on your stay here in Pensacola and we have shared your feedback with our hotel team members. They each truly go above and beyond and the satisfaction received on hearing experiences like yours, makes our days so rewarding. We know you have options when traveling and appreciate you staying with Homewood Suites. When travel brings you to the area again, we hope you’ll come stay with us again at the Homewood Suites hotel.
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Adirondack Mountains
Level 4 Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 28, 2014

The Cordova Homewood was walking distance to the Cordova Mall and very close to the airport. Both breakfast and manager's receptions had a large variety of food and we loved not having to go our for dinner. Clean rooms, friendly staff - don't hesitate - Homewood is our favorite "home away from home" and this one was (another) great one!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
2 Thank AdkSkiGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cindihasty, General Manager at Homewood Suites Pensacola-Arpt (Cordova Mall Area), responded to this review, March 11, 2014
Thank you so much for your time in reviewing our hotel. We hear often from guests on the savings our breakfast, evening weekday dinner and local shuttle. Enjoy your day shopping or enjoy a day at the beach, start planning your next escape today. We hope to welcome you to the hotel again real soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, United States
1 review
Reviewed January 25, 2014

Due to a car problem while traveling we had the opportunity to stay at this hotel. The staff was not only helpful but sympathetic in trying to make things as easy as possible. This was a definite bright spot in an eventful day! The room was clean and spacious. The breakfast was good and gave us a start to another day of travel.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Priscilla M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cindihasty, General Manager at Homewood Suites Pensacola-Arpt (Cordova Mall Area), responded to this review, March 11, 2014
We’re sorry to hear your stay was based on car issues but we’re happy to have had the opportunity to have you stay with us. When you can visit us again and relax at our hotel in Pensacola, book online directly and save. Thank you for your time in reviewing our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, United States
2 reviews
Reviewed January 11, 2014

After having to check out of a different hotel because of very poor conditions it was a welcomed relief that the front desk clerk was so considerate. I also found that the hotel conditions were great.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Howard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cindihasty, General Manager at Homewood Suites Pensacola-Arpt (Cordova Mall Area), responded to this review, March 11, 2014
Thank you so much for taking the time to write a review of your stay with us. I'm so glad you were able to experience our warm Homewood hospitality and we look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level 5 Contributor
68 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed January 3, 2014

Bed was bouncy, springs were noisy, and the middle of the bed lacked support and "caved in" causing guests to roll into one another. Also we had requested a king-size bed, but were given a queen-size instead (despite most of the hotel being empty). We were too tired to relocate to another room for just a 1-night stay.

Room seemed clean. Wired & wifi internet were both available. Breakfast selection was poor compared to previous Homewood stays.

Location is convenient to mall shopping & restaurants.

Room Tip: Be aware that smoking is allowed in some rooms/floors. Our GPS took us the long Scenic Hwy route fr...
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank No2u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cindihasty, General Manager at Homewood Suites Pensacola-Arpt (Cordova Mall Area), responded to this review, March 11, 2014
We appreciate your candid feedback about your stay with us. We never want our guests' to feel uncomfortable when staying with us. Your comments regarding our beds and your dining experience have been shared with the appropriate members of our team for further action. We hope that you will consider giving us another opportunity to demonstrate our commitment to your comfort. Kind Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites Pensacola-Arpt (Cordova Mall Area)

Property: Homewood Suites Pensacola-Arpt (Cordova Mall Area)
Address: 5049 Corporate Woods Dr, Pensacola, FL 32504-5933
Phone Number:
Location: United States > Florida > Florida Panhandle > Pensacola
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Pensacola
#2 Family Hotel in Pensacola
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites Pensacola-Arpt (Cordova Mall Area) 3*
Number of rooms: 107
Reservation Options:
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Also Known As:
Homewood Suites Pensacola-Arpt (Cordova Mall Area) Hotel Pensacola
Homewood Pensacola
Pensacola Homewood Suites

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