The place is filthy and it smells terrible. When we arrived, we were given a smoking room after I called TWICE to confirm a non-smoking room. She said it was the only one available, they had over booked. When we opened the door to check it out we were gasping for air. The front desk offered us a can of room spray. PLEASE. The stinch was overwhelming so I told the receptionist, "H@#$ NO!". I walked out and searched for two hours online and called every hotel in Pensacola and everyone was booked for the July 4th weekend.
In a nutshell, we drove in circles and ended right back at this dump. We were livid. By then, 13 rooms were available and we were offered a non-smoking room. (smart people!) The hall way smelled horrible and it felt wet. The room was a joke. The beds had deep indentions, the bathroom had spiderwebs in the corners, the table had a sticky film on it, the sheets were yellowed, the carpet was stained, the entire room was dirty. By the time we checked in the second time it was 11:00pm. It was so bad that I cried and my husband felt bad and we went out to buy clean sheets, a mattress cover, towels, and cleaning supplies at a Walmart (the only thing open at 11:00pm). We sanitized the entire room with bleach and Lysol. At 2:30AM, the hotel was evacuated and we were outside for about half an hour, the fire department came and I never once saw a hotel staff member. The next morning they acted like they did not know what I was talking about.
It was a terrible room. The hotel is old and I do not think it has ever been updated.
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