We arrived on a Friday afternoon, around 2:00 p.m., to be greeted by a very friendly front desk clerk who was happy to inform me that our room was ready. I will make mention of the fact that we had just spent the four prior days traveling cross country from California on I-10 and stayed at several Comfort Suites properties along the way. My wife and I were encouraged when we entered our room, compared to the other two hotels we have stayed with in Pensacola, this was nice. The microwave and mini-fridge seemed very new and were in good repair. The flat screen TV was great, with plenty of channels available. The bed was comfortable with both soft and firm pillows provided. All was good to this point... Saturday morning we went downstairs around 8:30 for breakfast - no seats were available, the breakfast area is way too small for the number rooms in this hotel. There were signs for an overflow breakfast room, where there were three conference tables being used by guests to eat at; however all those seats were taken, too. We took breakfast to our room and ate there. We left the hotel around 9:30 a.m. and returned at nearly 2:30 to find the room had not been made up. We caught the housekeeping manager and asked if the room would be made up, she said that it would and that the maid had a lot of rooms to clean that day. We left again and when we returned at 4:30 the bed had been made, towels exchanged, and the trash emptied. No toilet paper was replaced, the toilet, tub, and sink areas were not cleaned, coffee packets and cups were not replaced, and the ice bucket remained just as we left it, with used liner and melted ice inside. The front desk attendant was happy to provide us with a roll of TP, and said it was strange in that some other guests also had to request additional TP. Sunday morning breakfast was worse. The selections are great, but everything was running out, from eggs to gravy to coffee. Tonya was doing her best to provide good service and keep up with the demand, but alas it was too much for one person to handle. Sunday afternoon when we returned to our room, again around 2:30 p.m. it was not made up. The maid in the hallway asked if I needed the room made up, to which I answered "Yes." When we returned around 5:00 p.m. we couldn't get into our room, the key didn't work. I went down to the desk where the clerk programmed my card key to work again, she said the girl who checked us in didn't program it for long enough. When I got back to my wife in the hallway in front of our room, the key worked. When we entered the room we found it was made up properly. Thank goodness, I was beginning to lose hope in the Choice brand of hotels. Overall, the hotel property and facility was pretty good. Housekeeping simply needs to be reminded that the comfort of guests is important to ensure repeat business. Consideration should also be given to expanding the breakfast area somehow. On busy weekends the eating area and overflow room are simply not adequate to accommodate all the guests.
- Official Description (provided by the hotel):
- This Comfort Inn is conveniently located off I-10, Exit 13. Guests are invited to enjoy all in-room amenities, complimentary hot continental breakfast and complimentary wireless internet. Guests will also enjoy the on-site fitness center and seasonal outdoor pool. ... more less
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- Also Known As:
- Comfort Inn - Pensacola / n Davis Hwy Hotel Pensacola
- Pensacola Comfort Inn