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Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base
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Reviews (231)
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All reviewsfront deskthe breakfast areacorry stationa nice place to staynaval air museumroom was cleanbiscuits and gravyhot tubenjoyed our stayyogurtcomplimentary breakfastexcellent staywould stay here againstaff was very friendlyparking lotnavygail
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Reviewed December 30, 2012

This is a relatively nice new hotel, but they are NOT keeping it up! EVERY single floor tile in the lobby is cracked in half in a row, and the carpets are so bad, I kept my shoes on 24/7. There was a white stain on the carpet near the beds that looked like bird poop, and trails of drip stains to and from the fridge. The corners were coated with months of dust and the edges were grey and had collected dust like crazy. This hotel management needs to LOOK DOWN at the details! It is a shame how they have let this hotel go without basic repairs!!!!

The free breakfast was pre-made cheese omelets, white biscuits, gravy, cold bacon, white bread, white bagels, white english muffins, kids cereal, one kind of tea, and coffee. Nothing healthy at all. Evidently they had a pancake maker, but it was broken the entire week I was there, and they had bananas some days, but were out by the time I got there at 8 am.

The pillows were lumpy and had no substance. Bring your own pillow if you want to be comfortable! The sheets were white and so PILLY I had a hard time getting comfortable!!!!
Was not comfortable in that bed at all.

Hotel looks nice at first glance, but when you stay here, you see the gross floors, you begin to look further!

Nice location and price, but it would be worth it to me to stay somewhere else!

  • Stayed: December 2012, traveled with family
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1  Thank Soup722
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this reviewResponded January 4, 2013

I apologies for the uncleanliness of the carpet in your room. Our carpets throughout the hotel were professionally steam- cleaned on January 1, 2013.

The main display in our breakfast room is what is considered by many as a "big breakfast." However, we do offer fruit EVERY morning along with healthy options, such as: yogurt, wheat bread, cranberry juice, orange juice, oatmeal, and grits.

Like I said the carpets have been professionally cleaned since your stay and if you would like to give us another try, we will do everything possible to change your opinion of our hotel. Please ask for me, Chrystale, when making your next reservation and I will give you my manager's special rate.

Thank you,
Chrystale

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 15, 2012

Pros:
Beautifully designed, relatively new hotel. Big open public spaces, nicely decorated, big well designed, nicely furnished rooms. Really outstanding breakfast. For a nice hotel the prices are reasonable. I’d stay here again.

Cons:
Stained sheets (starch?) and hair in the bed. Not good.
Grungy calking in the bathroom.

Conclusion:
Great hotel with inattentive management.

  • Stayed: December 2012, traveled as a couple
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Thank Jon V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this reviewResponded December 17, 2012

Thank you for your review! The issue with the sheets has been resolved. (We adjusted our detergent ratio) And since then all of our bathrooms have been recaulked. Thank you for bringing our attention to this matter. Please stay with us time that you are in Pensacola!
Thank you,
Chrystale

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Reviewed December 7, 2012

This hotel is very busy because it's right up the street from a Navy base.With that in mind, the room was clean and fresh. Hotel was quiet. Staff was nice. Breakfast was pretty good but slightly crowded.Rates were reasonable,but not great.

  • Stayed: September 2012, traveled with family
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Thank Justbutterbean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this reviewResponded December 17, 2012

Thank you for your review! We hope you decide to stay with us again if you are ever back in Pensacola!!

Thank you,
Chrystale

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 18, 2012

location is perfect if you are visiting the Navy base pensacola. pricing was excellent and made for a relaxing stay. rooms are nice and neat. When i got back to the area, i will stay here again if i do not choose to stay over on the beachside.

Room Tip: I stayed on the first floor, it was nice and quiet. breakfast was good.
  • Stayed: October 2012, traveled on business
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Thank Atlantaguy05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this reviewResponded October 20, 2012

Thank you for your review. We enjoy hearing that our guests will return to stay with us again. We do our best to keep our hotel both business friendly and leisure friendly. We look forward to your next stay!

Thank you,
Chrystale

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Reviewed October 11, 2012

The place was so clean you beautiful! Would love to stay again. Hoping all the hotels in this chain are as nice! The location was perfect for where we wanted to visit. The pool was great too and breakfast was really good!

Room Tip: We were bumped up to suite lots of space!
  • Stayed: September 2012, traveled with family
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Thank April P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this reviewResponded October 18, 2012

Wow! Thank you! It is our pleasure to extend great service to our guests. We look forward to your next stay with us.

Thank you,
Chrystale

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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