We stopped at that hotel on the long drive to Florida. It was getting dark and everybody was very tired. The second we came out of the elevator on the third floor we were overwhelmed by smoky/musty/moldy smell. The room smelt the same. Later we discovered gum stuck to the wall, black mold on the shower door, tiny fridge had yellow sticky looking stains, stained carpet in hallways and the room, sheets appeared to be washed but had yellow stains, walls were beat up. I don't consider $90 a good value for this kind of accomodations. When I brought up all these issues to the front desk person, who I now think was the manager Hary, he was so rude to me. When I mentioned all the negative reviews on line, he said he did not care what people write. Terrible customer service! Did not even go to breakfast area. Could not leave the place fast enough. I can't imagine anybody giving this place a 5 star rating unless it's the manager himself posting positive reviews! The worst night ever at the hotel.
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- Also Known As:
- Red Roof Inn Pensacola West Hotel Pensacola
- Sleep Inn Pensacola