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“Very friendly and inviting place”

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Sole Inn and Suites
Ranked #22 of 65 Hotels in Pensacola
Level Contributor
63 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Very friendly and inviting place”
Reviewed May 15, 2013 via mobile

Got a reccomendation from the place I was doing business at, it was two blocks from where i was and got a corporate rate to boot so it made sense. The lobby was very hip and modern looking. Night time desk guy John was one of the friendliest clerks I've ever met. He genuinely likes being in Pensacola and had lots of reccomendations for things to do in town. The overall boutique hotel vibe was inviting and the rooms were comfy. My only complaint would be that the shower head had really poor flow and very low water pressure. It was installed very low as well. I needed to really crouch to rinse my hair. Otherwise this is a very nice hotel.

  • Stayed May 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Minivanhighway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
onthegoalotAtlanta, General Manager at Sole Inn and Suites, responded to this review, May 29, 2013
Thank you Minivanhighway for taking time to submit the great review. I am thrilled that your stay was so enjoyable. I am also very happy that our team member John was so accommodating and helpful. We have a great friendly staff here at Sole' from front desk to housekeeping, who all make our place the jewel that it is. We all love our jobs in making sure our guests leave with a great experience. Thank you again for staying with us and please make us your home away from home if ever in Pensacola again. Mark Bodiford GM.
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399 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
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English first
Phoenix, Arizona
Level Contributor
142 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed May 11, 2013

We came to Pensacola for a wedding and didn't want to pay the price for beach hotels. Sole Inn is right in the middle of downtown, very near restaurants and shops. We had a basic king-bed room which was comfortable and had a nicely updated bathroom and (very small) flat screen TV. The towels were definitely 5-star -- which I always appreciate -- and we also liked the walk-in shower. A big plus is that they offered us a pass to the local YMCA to use the work-out facilities. The outdoor fountain and plaza was quite pleasant. Frankly, I hated the pillows. They were cheap, flat foam and not at all comfortable. While other reviewers liked the breakfast, we found it very disappointing. There was no real cream for the coffee. The fruit was frozen -- not even a fresh apple or banana. There was only Activia yogurt -- high carb. The good news is that there is an excellent little bistro down the street. So we enjoyed a nice hot breakfast and great coffee there. Given the very reasonable price for the hotel room, we were fine to pay for our breakfast. Pensacola Beach is about 10 minutes away by car, not bad at all. If you stay at Sole Inn, head down to New York Nick's bar. Nick is a great guy and they make a good drink.

Room Tip: The basic room is pretty small, but they do offer a suite that looked pretty good and had a larger T...
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank alvalady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
onthegoalotAtlanta, General Manager at Sole Inn and Suites, responded to this review, May 28, 2013
Thank you Alvalady for taking time to summit your review and comments. Without such reviews, we could never make changes and improvements as needed. Since your stay, we have added more selection to our free continental breakfast selection such as a more variety of yogurts. We are continually changing items on the breakfast bar as to keep it fresh and up to date. We have also replaced every pillow in the building within the last couple of weeks with new, fluffy ones. Again, I want to thank you for taking time to wite the review and if you ever have the chance to return to Pensacola, please give us a visit. Thanks again, Mark Bodiford GM
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Brisbane, Australia
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 7, 2013

I stayed a night here with my cycling tour and was delighted with the location, the well decorated and appointed rooms and the service at the front desk. Justin couldn't have been more helpful to me and my travelling companions. He always had a smile on his face and nothing seemed to be a bother. The hotel puts on a happy hour in the lobby each night 5-7 with good wines and nibbles, and the breakfast is as good as any similar hotel. It appears the refurbishment has been done with taste and comfort in mind - the beds and pillows were wonderful. I would recommend this place - don't let the pool area make you think otherwise. I suspect this will be refurbished in time as it's a bit dated and in need of upgrading. There is an elevator to get to the other floors, not something all hotels have.

  • Stayed April 2013, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
1 Thank mazbeenz58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
onthegoalotAtlanta, General Manager at Sole Inn and Suites, responded to this review, May 28, 2013
Mazbeen58, Thank you so much for taking time to write the great review on your stay with us. It always makes me happy to know that one of our staff members made such a good empression on a guest. Justin is a valuable part of our team and always seems to go the extra mile at making all guest happy. He is a true asset to our team. We do not have a pool, only a beautiful, updated courtyard with a water fountain, tables and chairs for guest to enjoy our outdoor area. If your ever in the area again, please stay with us again. Thanks again, Mark Bodiford, GM
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Auburn, Alabama
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 22, 2013

The staff (Justin and Amanda) were great! Location, location, location. We enjoyed sight-seeing downtown. The continental breakfast was delicious. There was something to suit the tastes of everyone in our family. The next time we're in Pensacola, we'll be staying at Sole Inn and Suites!

Room Tip: The corner suite on the 1st floor was fabulous!
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank L W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
onthegoalotAtlanta, General Manager at Sole Inn and Suites, responded to this review, May 28, 2013
Thank you L W for the great review. It truly makes me happy to know your stay was so enjoyable. Please visit us again when when you return to Pensacola and tell your friends about us. Thank you again, Mark Bodiford, GM.
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Manchester, New Hampshire
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 19, 2013

Ok so this is a renovated econolodge type hotel. They modernized the rooms with nice beds, renovated decor, and updated bathrooms. The price is about right for the location and value of the stay. The courtyard is very cool to look at. It does however retain a bit of the econolodge feel but overall it was a good experience.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lee B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
onthegoalotAtlanta, General Manager at Sole Inn and Suites, responded to this review, May 28, 2013
Thank you Jayrod for taking time to sumit your review. We are so glad you chose to stay with us while in Pensacola, and hope you visit us again. Mark Bodiford GM
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Columbia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 8, 2013

We enjoyed our stay for the most part. It was in a great location. The staff was always friendly and willing to help. The breakfast was good, but the didn't have very many options for protein. Just milk and cream cheese. We didn't participate in the happy hour so I can't comment on that. The room was nicely decorated. The bed wasn't uncomfortable, but it isn't something I would want to sleep in long term. The bathroom was interesting. It had a long tiled shower that was handicap accessible. It had no counter or storage space. The pocket door was difficult to operate. The refrigerator in the room has stored in a small cabinet and did not cool very well. The TV for the room was a 19 inch flat screen. Wasn't very conducive for family viewing. The worst part of the stay was the floors. They were filthy. In the first five minutes of being in our room barefooted the bottoms of our feet were black so we started wearing shoes. We notified the front desk of the issue. They offered us another room but we stayed where we were because we would be checking out soon. They did provide us a reduction in our room rate as compensation. We appreciated this jester. We would consider staying here again when were in Pensacola.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank Bryant H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
onthegoalotAtlanta, General Manager at Sole Inn and Suites, responded to this review, April 16, 2013
Bryant, Thank you for taking the time to write a review for us. Please accept my personal apologies for issue with the carpet. Our carpets are all in rotation for shampooing every two weeks and our ground floor rooms more often as needed. Being an outside corridor hotel, this is an issue that we constantly work on. Please allow us to serve you again if you ever have the chance of visiting Pensacola.
Mark Bodiford, General Manager.
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Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 6, 2013 via mobile

We have stayed here multiple times had our wedding block here and have never been disappointed not even in the slightest. Older hotel but renovated very nicely and real modern. Great customer service. Always very accommodating.

We even checked in at 11 am with making a reservation the night before.

Always recommending this place to friends.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank adamwatkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
onthegoalotAtlanta, General Manager at Sole Inn and Suites, responded to this review, April 16, 2013
Adam, Thank you so much for continuing to stay with us and I'm very happy to know we meet and exceed your every need. We look forward to serving you again on your next visit.
Mark Bodiford, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sole Inn and Suites

Property: Sole Inn and Suites
Address: 200 N Palafox St, Pensacola, FL 32502-4841
Phone Number:
Location: United States > Florida > Florida Panhandle > Pensacola
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#8 Romantic Hotel in Pensacola
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Sole Inn and Suites 2.5*
Number of rooms: 45
Reservation Options:
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Also Known As:
Sole Hotel

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