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“Good budget choice, wireless and continental breakfast subpar” 3 of 5 bubbles
Review of Quality Inn & Suites

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Quality Inn & Suites
Ranked #20 of 63 Hotels in Pensacola
New Albany, Indiana
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Good budget choice, wireless and continental breakfast subpar”
3 of 5 bubbles Reviewed June 28, 2014

Currently staying at this hotel. Rooms are clean, beds comfortable, other services are as advertised; however, be aware that the hotel offers a free continental breakfast, but also runs a restaurant, so the continental breakfast is minimal. Upon check-in, staff gives a 10% coupon for the paid breakfast and when asked if there was a free breakfast had a condescending attitude. This attitude is also evident in the wait staff attending the breakfast in what is said when people inquire about things that are empty and in the maintenance of the continental breakfast. If wireless service is required for your stay, we found the service works well from 8 a.m until about 8 p.m. and then tapers off to next to nothing when the volume of people on the service increases in the evening. It is easy to get around Pensacola from this hotel and we would stay here again.

  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Joyelsha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality I, Guest Relations Manager at Quality Inn & Suites, responded to this review, August 7, 2014
We are so happy you had a great stay at our hotel. Thank you for taking the time to review us and share your experiences at this hotel with other travelers. If wireless was a problem, I hope you reported that to front desk. We have recently upgraded our wireless network and front desk or guest can call the IT help desk. The help desk can get you up and running at a good speed within a few minutes typically.
Thank you again for the great review. We hope to see you soon.
Michael Bennett
Guest Services
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320 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
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English first
Warner Robins, Georgia
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed June 22, 2014

I had to book a very last minute trip to Pensacola to see a family member stationed at the Naval Base in Pensacola. We were traveling five hours with two small children and my wife's grandmother. We needed a comfortable room that could accommodate six people. We were immediately greeted by a warm and inviting staff. We had requested a ground level, however there wasn't one available. Micheal and the other girl at the desk tried their best to find an available ground level suite, but were unsuccessful. It was a very busy weekend for them and we were one of about 90 check in's that day and couldn't fault them for what they couldn't control. Once we got up to our room I was pleasantly surprised by the size of the room. The one bedroom suite easily fit all of us comfortably between the two double beds and the large pull out bed we all had an easy stay. The breakfast was very tastey, the pool was clean, the grounds are beautiful with a great view of the bay across the street. It was less than 20 minutes from the base and about 10 minutes from a very large shopping mall (Cordova). There is also a very talented man that plays the piano there in the lounge in the evenings Thursday thru Saturday. This hotel had everything we were looking for and more...If you are looking for a safe comfortable place to stay in Pensacola, don't let this place pass you by!!! Thank you to all the staff at Quality Inn and Suites, Pensacola for helping us make a stressful time much much more comfortable!!

Room Tip: If you have any type of mobility issue, this hotel does not have an elevator, call in advance so the...
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  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank msmelissasays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality I, Guest Relations Manager at Quality Inn & Suites, responded to this review, June 25, 2014
Thank you for the great review. Our staff works hard every day to ensure a great guest experience. The family room is a great choice and very comfortable for a large family. This hotel is convenient to all of Pensacola and the navy base, thanks for pointing that out to other travelers.
We are so glad you enjoyed Al Martin in the Piano Bar and Bistro; there is nothing he cannot play.
Thank you again for the great review, we hope to see you back soon.
Michael Bennett
Guest Services
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Lafayette, Louisiana
1 review
2 of 5 bubbles Reviewed June 18, 2014

The room had a strange smell. There were grotesque drip marks on the wall nearest the bed. The baseboards in the bathroom were very dirty. Several cracks and peeling ceilings. A carpet cleaning, some repairs and paint would have made a huge difference. The staff was nice and accommodating when we decided to leave early. The breakfast buffet was only average.

  • Stayed June 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank c l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality I, Guest Relations Manager at Quality Inn & Suites, responded to this review, June 25, 2014
First and foremost let me apologize for not meeting your expectations of our hotel room. We are working very hard every day to improve this hotel, and we love to receive feedback on the job we are doing. We hope you will give us another chance, see you soon.

Michael Bennett
Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baton Rouge, Louisiana
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed June 14, 2014 via mobile

We were pleasantly surprised at all aspects of this hotel. We weren't expecting much as it is one of the cheaper options in Pensacola. The man at the front desk, Michael Bennett, was more than helpful. He was so kind, explained in detail directions to the nearest beach and even gave us his recommendations on local restaurants to visit. Any time we ever needed anything he was more than willing to help us, there are not many people as kind and helpful these days as he. The breakfast was great...biscuits, eggs, sausage gravy, muffins, waffles, the whole none yards. The room was decent. Beds and pillows very comfortable, but the bathrooms really need a facelift! They just seemed old and dirty. Overall we were pleased and will be staying here again!

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DaynaRN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality I, Guest Relations Manager at Quality Inn & Suites, responded to this review, June 25, 2014
Thank you for the great review. We believe this hotel is a good value and thanks for pointing that out. We do have a great staff and thanks for pointing this out. Our staff works hard every day to create a great stay for the guests, and we are very happy you enjoyed your stay with us. We look forward to your next visit with. Thank you again for the kind words.
Michael Bennett
Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed June 10, 2014

Me and daughter enjoyed our stay as we arrived on June 6 -9 & the hotel has an awesome view of the water bay!! The hotel is just minutes from the mall & 22 minutes from beaches!! The. Staff was great and is located across from. The gas station with a Diary Queen inside!! Me & my daughter Will definitely miss our Stay there! ! God bless y'all
DEE&IZZY

  • Stayed June 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank hshanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality I, Guest Relations Manager at Quality Inn & Suites, responded to this review, June 18, 2014
Dear hshanta,
Thank you for taking the time to review our property, and for the kind words. You are correct we are very conveniently located to almost everything in Pensacola. I hope you saw the sunrise over Pensacola Bay, it is beautiful. We are looking forward to your next stay with us. Thank you again for the great review and comments.
Michael Bennett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alachua, Florida
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed May 28, 2014

We stayed here while on the trip to Florida last august. we just looked up online while on the road and its seemed pretty ok nightly rate and location (scenic view). didn't have much difficulty to get there. room was nice but carpet looked outdated. Had a good rest after 10 hours of driving. would stay here again if in the area.
breakfast was lovely with nice set up.

Room Tip: everything is great.
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank CHAD32615
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality I, Guest Relations Manager at Quality Inn & Suites, responded to this review, May 31, 2014
Thanks for the positive review; we strive daily to create a clean and comfortable hotel for our guest. The breakfast staff loved to hear you liked the breakfast setup and items. We hope to see you again on a return trip to Florida.
Michael Bennett
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Appleton, Wisconsin
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed May 27, 2014

My wife and I decided on a one night getaway on Memorial Day weekend. Although it was pricey by our standards, it was a special thing to do on this holiday. Our getaway began with disappointment as the hotel did not have our room prepared for the 3 o'clock check-in time. We, along with many other people, sat and waited. Our wait was 1 hour and 20 minutes. It was disturbing that someone came in without a reservation and got a room before we did. The rest of our stay was very good. The room was very nice with refrigerator, microwave, flat screen tv, comfy bed, etc, The outdoor pool was very nice, although it didn't open until 10 AM. We wanted to go for a swim at least by 8 o'clock in the morning. A very good complimentary breakfast was available in a very nice setting which accommodated many people. The breakfast included an egg dish, waffles, cereal, toast, fruit, yogurt, donuts, coffee, and juices. The staff kept a close eye on replenishing supplies and cleaning tables as people left. So our stay here was very pleasant and we would return.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank uhlroy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality I, Guest Relations Manager at Quality Inn & Suites, responded to this review, May 30, 2014
I want to sincerely apologize for the problems you had at check in and during your stay. We are putting in new procedures so this type of wait will never happen again. The pool not being open was an oversight which will not happen again, the correct hours are 8am till 10pm.
I am glad you enjoyed the breakfast, and that you where well taken care of during breakfast.
We are looking forward to your next visit with us.
Michael Bennett
Guest services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites

Property: Quality Inn & Suites
Address: 7601 Scenic Hwy, Pensacola, FL 32504-6841 (Formerly BayView Inn)
Phone Number:
Location: United States > Florida > Florida Panhandle > Pensacola
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 63 Hotels in Pensacola
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 138
Official Description (provided by the hotel):
This beautiful, newly renovated (2011), hotel is located directly off Interstate 10 on Exit 17. Outside the lobby you can view the Escambia Bay. There is a full bar/lounge, pool, and small fitness center on site. This hotel offers a full hot breakfast including, but not limited to...biscuits, eggs, grits, donuts, waffles, a variety of juices, and coffee. If you look forward to a warm welcome and a comfortable stay....this is it! Friendliest staff around! ... more   less 
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