My family went to this hotel after reviewing it on Expedia. We booked the room on Expedia as a double queen. When we got there, we asked if we could change it to a queen and sofia, the hotel manager stated "I hate when people book through a 3rd party booking company like expedia and said she couldn't make a change. I even told her that I would pay any difference. We brought our luggage to our room and went to dinner. When we got back, I attempted to use the internet cand connection and it was extremely low band width. So i called down to the front desk. The front desk person refused to assist and said I could call their internet tech. I hang up the phone, look up and see a roach on the lamp. I i try to kill it and it runs under a bed. I called the front, and explain the situation and the same manager tells me that she has to call me back. My family of 4 waits for 15 minutes. Finally the front desk person calls back. I tell her that we see anther roach and she has no real explanation as to why she did not call me back. Finally, she suggests that she can move us to another room. We check out and leave this bad experience behind us. There were several things that upset us. (1) the roach or roaches; poor response to our inquiries about the internet; and blaming expedia for the reservation. I would point out that expedia was only the booking agent and not the property owner or manager. Finally, I requested to speak to someone over the front desk clerk and she said she could not allow that. I also asked her to document what happened and she said would not. The front desk persons name is Karli and she is rude. My final comment is that Expedia would not refund the money saying that they spoke to the hotel manager and she would not authorize it. Likely the same clerk I spoke to, no wonder. Thanks Expedia for helping its customer.
- Official Description (provided by the hotel):
- Welcome to the Country Inn and Suites hotel in West Pensacola, located in the beautiful "City of Five Flags." Our Pensacola hotel is ideally located off I-10, Exit 7 just minutes from the area's most beautiful beaches. In addition, our Pensacola West accommodations offer guests the kind of inviting atmosphere, warm hospitality and thoughtful services that are sure to please both business and leisure travelers, like Free High-Speed Internet access, a Fitness Center and Indoor Pool and Spa. Make your reservations today and see what makes the Country Inn & Suites among the best hotels in Pensacola, Florida. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Carlson, Travelocity, Hotels.com, Booking.com, Expedia, Priceline, getaroom.com, Orbitz, Cancelon and HotelQuickly so you can book your Country Inn & Suites by Radisson, Pensacola West, FL reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Country Inn Suites Pensacola w Hotel Pensacola