We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good service but wanted to move it to central location”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Country Inn & Suites By Carlson, Pensacola West
Ranked #16 of 63 Hotels in Pensacola
Certificate of Excellence
New York City, New York
Level Contributor
549 reviews
168 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
“Good service but wanted to move it to central location”
4 of 5 bubbles Reviewed April 16, 2013 via mobile

The hotel is nice, the rooms are decent and the service is great. But I wish I could move into a better location.

I guess I'd you are past the location, then the hotel itself is nice. The staff was friendly when we arrived and left. We were offered warm cookies and complimentary breakfast in the morning. The breakfast had cold and hot items. It was not much but it was definitely greatly appreciated.

The hotel also offered a business center, pool, and fitness center. I can't denied a has a good night sleep and the room was very comfortable, except for the tub.
The stopper got stuck socrhebqater didn't drain so after my shower the water was just sitting there.

Overall it was nice

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CecibelB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISPNSFL, Front Office Manager at Country Inn & Suites By Carlson, Pensacola West, responded to this review, September 12, 2013
Thank you for your feedback and for taking the time to write about your experience. We are sorry to hear the stopper in your tub did not drain properly but we're happy to hear you appreciated our guest service and fresh baked cookies! Hope you stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

285 reviews from our community

Traveler rating
    141
    71
    34
    18
    21
See reviews for
137
45
13
51
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Callahan, Florida
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed March 27, 2013

We only stay at Country Inn and Suites and this was by far the smallest rooms/bathroom. The staff people were not rude but were not very friendly either. We felt like a "bother" to them. They were rarely at the front desk and the cookies were only there a couple times the entire stay. Had only 3 drawers to place clothes for 4 people. Felt like a sardine. Did not feel we got value for the money. Won't be back........The only fruit was apples...the oatmeal was bland...No towels at the pool..

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlson Hotels C, Online, Customer Support at Country Inn & Suites By Carlson, Pensacola West, responded to this review, March 31, 2013
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards

We also apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service. To discuss your concern further, please contact the hotel directly or email Customer Care at CCare@carlsonrezidor.com. ~Dana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mesa, Arizona
Level Contributor
156 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 bubbles Reviewed March 17, 2013

This is a newer hotel. The rooms were nice. The beds were a littl too hard for us. We didn't like how the bathroom door opened out into the room. It probably wouldn't have been too bad but it is on a bomber hinge so the door will not stay open on it's own, which is dangerous for me in the middle of the night. Breakfast was awful! They offer the typical "free" breakfast...bread, bagels, waffles (you make) bisquits (hard and dry), chicken patty (processed meat). Not good. Must say based on Tripadvisor reviews, I expected more. Would stay elsewhere next time.

Room Tip: I always request a top room floor away from high traffic areas and ice machine.
See more room tips
  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank debbiedavemesa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISPNSFL, Front Office Manager at Country Inn & Suites By Carlson, Pensacola West, responded to this review, September 12, 2013
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room and the free hot breakfast. We will discuss these conditions with our staff and make sure everything is up to Country Inns and Suites by Carlson standards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed March 14, 2013 via mobile

Stayed here 4 days & 3 nights with family. It's very clean & well maintained. Newest hotel in area. Nice big suites. loved it. Now the reason for 4 stars! We were not pleased to find no cookies & only peppermint candy at the front. Asked about it the first night & was told they were ordering new cookies. Really? Also, the coffee was awful...worst my hubby & I have ever had. Should stop advertising cookies, candy & coffee! Lovely lady tending to breakfast area. However, ladies at front desk had zero personality. About 35 minutes from beaches. Not bad at all.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peachymom2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISPNSFL, Front Office Manager at Country Inn & Suites By Carlson, Pensacola West, responded to this review, September 12, 2013
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed March 14, 2013

Would recommend this hotel for anyone coming to Pensacola, Florida for business or pleasure. The location is great, with plenty of places to eat and easy to jump off and on I-10. With the hotels being so over priced on Pensacola Beach, this is a great location to enjoy all the NW Florida coast has to offer!! Also appreciate the young lady at the desk for working so diligently to get me a room for an early check in. Very clean location!! Room was very nice.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lawrence L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISPNSFL, Front Office Manager at Country Inn & Suites By Carlson, Pensacola West, responded to this review, September 12, 2013
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our location and cleanliness. We look forward to your next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
Level Contributor
156 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 bubbles Reviewed November 15, 2012

If your'e in the area this is the place to stay. It's new, clean, people are polite and helpful, rooms are good size, beds are good, internet is blazing fast (and requires username, etc to log in-I like that a lot), the free breakfast is a real breakfast, not waffles in a toaster, appears to be in a residential area so it's real quiet. Has a good business center, a pool, workout room.

Located anywhere else it would be a destination resort. Wish I could have stayed longer.

Room Tip: Really is no bad room. Wide staircases off the lobby if you don't feel like waiting for the ele...
See more room tips
  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TOM S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISPNSFL, Front Office Manager at Country Inn & Suites By Carlson, Pensacola West, responded to this review, September 12, 2013
Thank you for your feedback Tom. We appreciate your kind words and work hard everyday to make sure our guests feel at home and welcomed. We're glad to hear you enjoyed our facility and everything it has to offer. We look forward to seeing you again when you're in the area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
WI
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 5, 2012

This Hotel is nearly brand new. We actually thought we may have been the first people to stay in the room they put us in. Beautiful palm trees, and nice setting overall. Very nice friendly staff, and immaculate facility!

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank derbytime1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISPNSFL, Front Office Manager at Country Inn & Suites By Carlson, Pensacola West, responded to this review, September 12, 2013
Thank you for taking the time to give us feedback. We are delighted to hear you enjoyed your room and the services of our staff. Hope you stay with us again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Pensacola hotels
0.1 mi away
Hampton Inn & Suites Pensacola / I-10 Pine Forest Road
0.3 mi away
BEST WESTERN PLUS Blue Angel Inn
5.8 mi away
Comfort Inn - Pensacola / N Davis Hwy
Show Prices
Show Prices
Show Prices
4.3 mi away
At Home Inn & Suites
At Home Inn & Suites
#13 of 63 in Pensacola
4.0 of 5 bubbles 81 reviews
5.7 mi away
SpringHill Suites Pensacola
0.3 mi away
Holiday Inn Express Hotel & Suites Pensacola W I-10
Show Prices
Show Prices
Show Prices

Been to Country Inn & Suites By Carlson, Pensacola West? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Country Inn & Suites By Carlson, Pensacola West

Property: Country Inn & Suites By Carlson, Pensacola West
Address: 2607 Wilde Lake Blvd, Pensacola, FL 32526
Phone Number:
Location: United States > Florida > Florida Panhandle > Pensacola
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Pensacola
#13 Business Hotel in Pensacola
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Pensacola West 2.5*
Number of rooms: 63
Official Description (provided by the hotel):
Welcome to the Country Inn and Suites hotel in West Pensacola, located in the beautiful "City of Five Flags." Our Pensacola hotel is ideally located off I-10, Exit 7 just minutes from the area's most beautiful beaches. In addition, our Pensacola West accommodations offer guests the kind of inviting atmosphere, warm hospitality and thoughtful services that are sure to please both business and leisure travelers, like Free High-Speed Internet access, a Fitness Center and Indoor Pool and Spa. Make your reservations today and see what makes the Country Inn & Suites among the best hotels in Pensacola, Florida. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Carlson, Booking.com, Hotwire, Expedia, Hotels.com, Orbitz, Travelocity, Priceline, TripOnline SA, Cheap Tickets and HotelQuickly so you can book your Country Inn & Suites By Carlson, Pensacola West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Country Inn Suites Pensacola w Hotel Pensacola

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing