A friend who works for Marriott suggested this place as it accepted pets. I booked through the Marriott website noting we were travelling with two dogs. Upon arrival after a long car travel day, I was greeted warmly by the clerk who noted we were travelling with pets...the lady was friendly enough but I did notice an edgy nervousness about the check in and frankly, I was too tired to care. I did sign the pet policy sheet without taking the 10 minutes to read the fine print. The room was small but clean, basic. We noted the newness of the place and made sure the pets stayed in their crates all nite. We made sure the room was as clean as it would have been if a guest with no pets stayed there.
The next morning the bill under the door detailed a pet cleaning fee charged of 89.68 before tax. I found this to be excessive based on the type of property this was, so I went down to discuss with the manager. As I arrived and asked for the manager another guest, was behind me and said, "good, I want to talk to her too. There is nothing on Marriott's main website about a $100 dollar pet fee."
The manager was surly and argumentative. She stated that the charge would cover the cleaning of the carpets and drapes once we left the room. I cried fowl and accused her of lying. I advised her that I had managed 4 star luxury properties with average rates of $400 a nite, and that it was extremely rare for that kind of cleaning to be done to a room after check out. She didn't reply back so I knew she was stating some rehearsed excuse the ownership had given her. I also said that if I were her with two irate guests in front of her, I would do everything I could to insure their return...not argue flimsy charges. She did take off 1/2 of my charges...but I did let her know I would be calling Marriott and putting this not so flattering review up on Tripadvisor. She didn't seem to care. I will check this place off my list for my twice yearly pass thru Pensacola and stay somewhere else.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Priceline, Marriott, Booking.com, Travelocity, Orbitz, TripOnline SA, Cheap Tickets, Cancelon, Hotwire, HotelQuickly and getaroom.com so you can book your TownePlace Suites Pensacola reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Towneplace Suites Pensacola Hotel Pensacola
- Pensacola Towneplace Suites