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“Good location, customer service could be improved, Internet SLOW” 4 of 5 stars
Review of Holiday Inn Express Pembroke Pines-Sheridan St

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Holiday Inn Express Pembroke Pines-Sheridan St
Ranked #3 of 6 Hotels in Pembroke Pines
Certificate of Excellence
San Jose, Costa Rica
Level Contributor
66 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Good location, customer service could be improved, Internet SLOW”
4 of 5 stars Reviewed February 20, 2013

I chose this place, because its location was convenient, close to malls, to stores, restaurants, 30 mins from airport, etc...
Internet is so slow in this hotel, no matter which device you use to connect..
Breakfast is ok, I have been in other Holiday Hotels, and they have better breakfast..
Customer service is not the best, front desk employees may not be as friendly as I want them to be...
Rooms are clean...

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank godh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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142 reviews from our community

Traveler rating
    57
    51
    15
    10
    9
See reviews for
58
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Auburn, Michigan
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed February 11, 2013

The hotel is clean, comfortable, and the staff is very friendly. We were just stopping in for the night February 3, 2013. We would stay here again. We enjoyed going to the Whole Foods Market just up the road for some wonderful treats.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank MadforMaui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
54 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed February 10, 2013

We had a very nice bedroom, with all the amenities you may want, 2 comfortable beds -because they did not have any room available with king size bed, but this worked very good for us-, nice bathroom, a little sofa. Very clean, nice view and good service. The only downside would be that each time you turn on the light of the bathroom the fan is on too and is very noisy. It would be better if the light and the fan have separated switches, I guess...

They serve breakfast.

Room Tip: The higher the floor, the better view you will have so you can appreciate more the beautiful surroun...
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Danielagh_2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murfreesboro, TN
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 1, 2013

The hotel was clean, bedding above average, and personnel was extremely friendly and helpful. A little overpriced for the area but a good place to stay. The day manager was a lady who never lost her smile and looked for ways to help. The location to I-75 is perfect with easy access on and off the interstate.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank CarolynO404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
101 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed January 28, 2013

The hotel was well maintained. The breakfast was the best we have had at a Holiday Inn Express, thanks to Emily the staff person there. The food is always the same at holiday inn express so you know wht to expect. At this hotel, the breakfast area was sparklingly clean and Emily made sure that tables were ready after hotel guests left them a mess. The rooms was clean and large. However, this Holiday Inn Express culd learn from others and have a soap dish in the bathroom. The rooms were cleaned adequately but both days we were out in the morning and room was not cleaned until we requestedin the late afternoon. Next time, I would reques ttha tthe room be made up when leaving in the morning. All in all a great room for a very reasonable price.We did spend time at the pool. I twas lovely and well maintained however, the hotel is next to an Audi dealer. The workers yell back and forth and the radio is loud, so bring your headphones to the pool.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank halsherm3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hollywood, Florida
Level Contributor
61 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed January 28, 2013

Used my membership rewards points to stay here last night. It was great. I asked nicely at the front desk if I could be upgraded to a jr suite and the nice gentleman thanked me for being a membership rewards member and said sure how about the top floor!
A/C was really cold (thats a good thing) The bed was oooooh so comfy. Nice flatscreen. Hot water in the shower. What more could I ask for? Oh...and the breakfast was pretty good too! Nothin fancy but perfect to grab and go.
Yes you should book here if you need to stay in West Broward

Room Tip: Dough Boys pizza delivers to the hotel and they are excellent.
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank GatorBearBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit, Michigan
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed January 23, 2013

The young lady behind the desk was terrific. I was greeted in the most professional manner and she even made recommendations on where to go for dinner. The Hotel was very clean and quiet however, the wireless internet left much to desire. My stay was two nights and I ended up using my phone as a hotspot so that I could get some work done in a timely manner. The bed was most uncomfortable that I have had the entire two years of travel. I had two double beds in my room and I even tried the other bed with no luck. The price of the hotel (even at the corporate gold level) was way too much. The deaelrship next door to the dealership has very bright lights. Still shined under the drapes. I do not think I will be staying at this location again........ With that said, the employees were great.

Room Tip: Do not get a room facing the automotive dealership. The lights are very brigh!!!!!!
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  • Stayed January 2013, traveled on business
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank David I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Pembroke Pines-Sheridan St, responded to this review, July 22, 2013
Dear David I,

Thank you for taking the time to write a review about your experience with us. I am pleased you fond our staff highly commendable. Please accept our sincere apology for the shortcomings you experienced during your stay and I regret the bed comfort did not live up to your expectations. I have taken note of your comments regarding the difficulties you experienced with our internet services and have shared these with our management team for the purpose of bringing improvements needed. I hope that you would give us another chance to make your stay as best as it can be.

Thank you again for sharing your feedback.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Pembroke Pines-Sheridan St

Property: Holiday Inn Express Pembroke Pines-Sheridan St
Address: 14651 NW 20th St, Pembroke Pines, FL 33028-2803
Phone Number:
Location: United States > Florida > Pembroke Pines
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Pembroke Pines
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Pembroke Pines-Sheridan St 2.5*
Number of rooms: 110
Official Description (provided by the hotel):
Our brand new Ft. Lauderdale area all-suite hotel offers premium amenities. Enjoy comfort at the Holiday Inn Express Hotel & Suites of Pembroke Pines, FL near Ft. Lauderdale. We're only 13 miles from Fort Lauderdale International Airport (FLL). Vacationing families will love staying at our all-suite hotel in Pembroke Pines, located just off I-75 with easy access to numerous local attractions. Nearby sights and activities include Dolphins/Marlins Stadium, Calder Race Course, shopping at the Sawgrass Mills Outlet Mall and the Hard Rock Casino. Other attractions in close proximity include C.B. Smith Park, downtown Fort Lauderdale and the breathtaking Flamingo Gardens. Business travelers looking for lodging near Fort Lauderdale will be impressed by the convenience of our Pembroke Pines hotel. Situated in a suburban area outside Ft. Lauderdale, the hotel offers close proximity to companies such as Lucent Technologies headquarters, Carnival Cruise Lines corporate headquarters, the Nissan Training Facility, American Express, & the Cleveland Clinic Hospital. In addition, we provide a business center with fax, copier, printer and free high-speed Internet access to keep you in touch. While staying at our Pembroke Pines hotel, enjoy amenities like an outdoor pool & Jacuzzi, 24-hour fitness center and a free hot breakfast bar. The Holiday Inn Express hotel near Fort Lauderdale is the smart choice for every traveler. ... more   less 
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Also Known As:
Holiday Inn Express Pembroke Pines-Sheridan St Hotel Pembroke Pines
Holiday Inn Pembroke Pines

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