Probably a first for me. I walked out of a restaurant without having eaten anything. Went to Genghis Grill at lunch time today, with co-worker/friend. Took 5 minutes to be seated when we arrived, and they were no busy, tons of empty tables. Strike 1
Once we were seated, menus were left. The whole idea of building your own bowl was not described in the menu or how you even go about it. We had to track down the waitress to help. She sort of explained it, but left without asking for drink orders. Then came back with empty bowls and up we went to the Protein station.
Well, that is where Strikes 2 and 3 came into play. No employee was there and it appeared to be a self serve station, with all sorts of raw meats just out in the open, so to speak. I realize they were in a refrigerated holding receptable, my friend and I both turned to each other at the same time and wondered together how long these raw meats had been sitting out. At that point, since we hadn't even ordered anything, we mutually decided that we would leave and not risk getting ill due to the meats sitting out.
Look, I realize this is a concept restaurant. One I am in favor of: letting me pick out exactly what I want in my meal. But I had no idea how to even go about picking out the protein, how much was I supposed to take it. How many others had coughed or sneezed at the station.
the only other stir fry place I have been to had an employee fill a bowl with the stuff I chose. This seems like a better way to order.
I will give Genghis Grill a positive in that their website is very good. Better at explaining what is on the menu than the actual menu. And very good nutrional info as well. That was outstanding. But, how that translated into my actual visit was a bust. Maybe if we had a better server, or a better menu design or both and our visit could have worked. But all that worked to make us leave. And that disappoints me. I was excited to try something different.
Oh, lastly, the menu has certain bowls that are "pre-chosen" with intersting names, but absolutely no description as to what is in them. The website does describe each bowl. I have no idea who's idea it was to not do so on the actualy written menus. Very perplexing.
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