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“not happy at hampton inn”

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Hampton Inn Ft. Lauderdale West / Pembroke Pines
Ranked #1 of 6 Hotels in Pembroke Pines
Certificate of Excellence
Pembroke Pines, Florida
Level 2 Contributor
7 reviews
4 hotel reviews
“not happy at hampton inn”
Reviewed April 12, 2014

Need healthier options for breakfast buffet. AC was always on automatic and kept going on and off waking me up, there was no way to set it to stay on. Housekeeping never cleaned my room, i returned at 3 pm and it was still uncleaned. the room had a smell when we arrived. if it was earlier in the evening, we would have checked out and gone to a different property.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Vanessa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
craig p, General Manager at Hampton Inn Ft. Lauderdale West / Pembroke Pines, responded to this review, April 15, 2014
We appreciate your candid feedback and apologize for the inconvenience you experienced.

We've forward your concerns to my Housekeeping and Maintenance Managers to make the necessary updates and regret the inconvenience this caused you.
We value your business and your loyalty and invite you to contact us if you have any additional comments or concerns. We are all about Satisfaction Guaranteed.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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576 reviews from our community

Traveler rating
    318
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    61
    27
    19
See reviews for
226
128
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (40)
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English first
Pleasant Hill, California
Level 4 Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 11, 2014

This hotel is very nice and has an adequate complimentary bareakfast. There is a pool and spa area though I didn't use it. It is easily accessible from the freeway and next to a Cracker Barrel Restaurant. I had a HANDICAP ACCESSIBLE ROOM and was pleased with it. It had both a roll in shower and a shower bench. I would definitely stay here again when visiting family in the area.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank barbw329
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
craig p, General Manager at Hampton Inn Ft. Lauderdale West / Pembroke Pines, responded to this review, April 15, 2014
Thank you very much for your candid review of Hampton Inn Pembroke Pines. It looks you really enjoyed yourself at our hotel and we made a good impression on you during your stay with us.

We look forward to seeing you next time you visit Pembroke Pines.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Myers
Level 6 Contributor
241 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 238 helpful votes
Reviewed April 10, 2014

This is an above average Hampton Inn. The rooms are a good size with a refrigerator, microwave, large closet, chair with ottoman and good desk. It also has a nice two sided makeup mirror in the bathroom. The breakfast items were very good and varied daily from bagel bits to scrambled eggs with steak that were actually moist. The fresh fruit was not canned and included grapefuit slices and mangos. The only thing is a like hard boiled eggs and they were not peeled and had been cooled. It is impossible to get egg shells off of eggs that have been refierated. They have cookies in the evening. The A/C works on a motion detector so when you come into the room, it is always hot. However, I found after that it worked to keep the room cool.
The outdoor pool was fairly large but does not get the evening sun. Now the fitness center was pitiful with one stair climber and one treadmill and one big rubber ball. You can walk to a Wendy's or CrackerBarrell but must drive to everything else.
The staff was always helpful. One thing, they did not have pain remedies such as advil in either their little store or in a vending machine. Make sure you take what you need with you.

Room Tip: this is set far back from the roadway to I doubt any room would have any outside noise.
See more room tips
  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sendmehome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
craig p, General Manager at Hampton Inn Ft. Lauderdale West / Pembroke Pines, responded to this review, April 15, 2014
Thank you very much for your candid review of Hampton Inn Pembroke Pines. It looks you really enjoyed yourself at our hotel and we made a good impression on you during your stay with us.

We look forward to seeing you next time you visit Pembroke Pines.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haifa, Israel
1 review
Reviewed April 10, 2014

This is a very nice and clean hotel with a nice pool and great breakfast. the staff if very frendly. I my opinion gives very good value for money I came on business but will defently return with my family as well

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Aharon E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
craig p, General Manager at Hampton Inn Ft. Lauderdale West / Pembroke Pines, responded to this review, April 15, 2014
We are glad you have enjoyed staying at our property.Thank you so very much for your great review of Hampton Inn Pembroke Pines. It looks like we made a great impression and you really enjoyed yourself at our hotel.

We hope to see you again on your next visit to Pembroke Pines.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minier, Il. 61759, United States
1 review
Reviewed April 8, 2014

Believe some equipment needs updating. The Hot Tub not working properly. I don't think the air pump was working. No bubbling at all. Cannot comment on the pool as water was too cold to swim when we were there.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Darrell S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
craig p, General Manager at Hampton Inn Ft. Lauderdale West / Pembroke Pines, responded to this review, April 15, 2014
We appreciate your candid feedback and apologize for the inconvenience you experienced. We've forward your concerns to myMaintenance Managers to make the necessary updates and regret the inconvenience this caused you. We value your business and your loyalty and invite you to contact us if you have any additional comments or concerns. We are all about Satisfaction Guaranteed.

Thank you and have a great day.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Altamonte Springs, United States
1 review
Reviewed April 7, 2014

The hotel always treats every guest wonderfully. The entire staff makes every guest feel at home. The area is secure and it is close to any activity you might want to do. I have been staying at this hotel for 12 years and wouldn't change locations.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Joseph O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
craig p, General Manager at Hampton Inn Ft. Lauderdale West / Pembroke Pines, responded to this review, April 16, 2014
Thank you very much for your candid review of Hampton Inn Pembroke Pines. It looks you really enjoyed yourself at our hotel and we made a good impression on you evrytime your stay with us.

We look forward to seeing you next time you visit Pembroke Pines.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Regina, Saskatchewan, Canada
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 2, 2014

We spent 23 days travelling through southern Florida on a golf vacation. We spent 4 nights at the Hampton Inn. It came recommended to us by a friend. We chose to stay at places that were close to the golf course we wanted to play. Overall good experience at the hotel. It came recommended by a friend, we would recommend it our friends.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank foamlake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
craig p, General Manager at Hampton Inn Ft. Lauderdale West / Pembroke Pines, responded to this review, April 16, 2014
Thank you so much for taking a little time out of your day to give us a candid review of our hotel.

Thank you very much for your candid review and we we look forward to seeing you on your next golf trip down to Pembroke Pines.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Ft. Lauderdale West / Pembroke Pines

Property: Hampton Inn Ft. Lauderdale West / Pembroke Pines
Address: 1900 NW 150th Ave, Pembroke Pines, FL 33028-2804
Phone Number:
Location: United States > Florida > Broward County > Pembroke Pines
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Pembroke Pines
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Ft. Lauderdale West / Pembroke Pines 2.5*
Number of rooms: 107
Official Description (provided by the hotel):
We're conveniently located off I-75 and Sheridan Street East, between the Miramar and Weston Parks of Commerce. Our Free amenities include: Wireless High-Speed Internet, "On The House" Hot Breakfast, local calls, and parking. All rooms have been newly remodeled and offers coffeemaker, microwave, refrigerator, iron/ironing board, hairdryer, TV w/extended cable, and 2 phones w/voice mail. Outdoor pool, business center, fitness center, 24-hr convenience store, laundry/valet services, laundromat, and meeting facilities. King-whirlpool rooms are available. ... more   less 
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Also Known As:
Hampton Inn Ft. Lauderdale West / Pembroke Pines Hotel Pembroke Pines
Hampton Inn Pembroke Pines
Pembroke Pines Hampton Inn

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