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“A pleasant stay”

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Holiday Inn Resort Panama City Beach
Ranked #2 of 48 Hotels in Panama City Beach
Certificate of Excellence
England
Level 5 Contributor
49 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“A pleasant stay”
Reviewed May 23, 2013

Great location, attractive hotel, pleasant large room on the 9th floor centrally was an excellent position with great views. The rooms are a little dated and in need of repair (cover on ac unit kept falling off) but it all worked. A resort hotel is not really our scene as we are not interested in entertainment but the pools looked lovely and they clearly catered for children too. Security were very welcoming and extremely helpful to us each time we interacted with them. They are clearly necessary in a busy resort and given that there were some very loud drunken youths in the hotel when we were there they needed to be sure that people were not annoying other guests. we were privileged to experience Thunder Beach and really enjoyed watching all the bikers (very well behaved - unlike the youths). We slept well despite the noise of entertainment, loud youths and the bikes as the ac unit was noisy as was the surf, as we experienced some cold strong winds on our stay which kept the temperature pegged in the 70's and resulted in the red flag flying. They could do more to provide guests with a plan of the hotel and its facilities. We had paid for breakfast and were able to eat well at the buffet and have our eggs cooked - hot plates would be a nice improvement as the food was rather cold and unappetizing as a consequence. Some of the waiting staff could be more helpful, others were extremely helpful and efficient. Miraculously all was returned to a pristine condition on the beach and round the pools each morning but maid servicing of the rooms was rather slow and hit and miss. We enjoyed our stay but it was expensive and we would not return as it is just not our scene. We crave peace and quiet! Very picturesque though.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank pickyfromYorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phcolvin, Guest Relations Manager at Holiday Inn Resort Panama City Beach, responded to this review, May 24, 2013
Thank you for sharing your experience at our resort on TripAdvisor! We’re so glad you were able to enjoy your stay with us! During the busy vacation season we do provide a vast array of entertainment, but during the fall months – while there is still entertainment – it’s less prominent and a little more low key so you may enjoy that time of year a little more at our resort. Thank you for choosing the Holiday Inn Resort; we hope to have you as our guest again soon!

Sunny Regards,
Nicole S.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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  • Service
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  • Cleanliness
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English first
Level 5 Contributor
76 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed May 22, 2013 via mobile

We have vacationed for many years in the Panama City Beach area. This was our first sty at the Holiday Inn - we will never stay anywhere else again!! The room, pool deck and convenient parking were all pluses!! Loved the size of the room balconies. Room was clean and bed comfortable. Staff was great - Tabitha at the front desk greeted us warmly and gave us great service at check in and check out. Hated to leave!!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pop-grannie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phcolvin, Guest Relations Manager at Holiday Inn Resort Panama City Beach, responded to this review, May 24, 2013
Thank you for sharing your experience at our resort on TripAdvisor! We’re so glad you gave our resort a try this time and that you enjoyed your stay with us! It’s great to hear that you were able to enjoy all our resort has to offer as well as the service our Resort Team Members provide! Thank you for choosing the Holiday Inn Resort; we hope to have you as our guest again soon!

Sunny Regards,
Nicole S.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Langhorne, Pennsylvania, United States
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 22, 2013

I can't say enough positive things about this holiday inn resort. It's on what I consider Florida's most beautiful beach. The staff and amenities are amazing. The hotel pool is large enough you never feel crowded. Just perfect.

Room Tip: Every room is a good one not one bad view!
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  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Krista C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phcolvin, Guest Relations Manager at Holiday Inn Resort Panama City Beach, responded to this review, May 24, 2013
Thank you for sharing your experience at our resort on TripAdvisor! We’re so glad you and your family enjoyed your stay with us! It’s great to hear that you were able to enjoy all our resort has to offer as well as the service our Resort Team Members provide! Thank you for choosing the Holiday Inn Resort; we hope to have you as our guest again soon!

Sunny Regards,
Nicole S.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed May 22, 2013 via mobile

My stay was perfect from the day I spoke with Carrie to make my reservation. She was very professional and informative. many times the person who we make reservations with at other hotela are not familiar with all that goes on at the particular hotel or resort so they call taking a extra 15 minutes to call hotel or guess to answer questions . Carrie answer all questions and after hearing of all the great activities that the hotel has I was sold with the idea. It was more than a hotel or it truly is a resort. I was still a little worried because I was venturing out of my comfort zone. I usually stick with Marriott properties but wanted to stay on the beach. Glad i made that decision.
This resort was all that Carrie describe plus more. The staff were wonderful. My room was updated and clean. It is not only a great resort for families it is a great place for couples at reasonable cost.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
2 Thank miami45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 21, 2013

The holiday Inn on PCB is beautiful with a great location and decent rooms. BUT the security stalks and harases the guest to "make sure you are a guest" but they bad mouth you, follow you to your room which is creepy and are very aggressive it is a bit much for customers you pay lots of money. There is NO EXCUSE for security to be that dramatic, when you pay lots of money.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HotelViewer225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Resort Panama City Beach, responded to this review, June 8, 2013
Dear HotelViewer225,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient.

However, We’re sorry you received poor customer service from our security which was unacceptable. We will address this point. We are confident the necessary adjustments will be made, in order to ensure complete guest satisfaction. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
15 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 21, 2013 via mobile

We were very pleased with our room, hotel grounds, and staff. Great atmosphere for family. I felt very safe and secure during my stay. Every employee that I interacted with was so polite and helpful! The pools and hot tubs were clean. Nice oceanfront room.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DJ911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Island, NY
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 21, 2013

Picking a hotel off the inter-net can be intimidating and a gamble. Well we really lucked out with this hotel. Security was always present, but usually stayed in the background, the managers were everywhere making sure everything was to our satisfaction. To be honest we had some minor complaints that were addressed immediately before we even got back to our room and the manager comp'd us free drinks at the Tikki Bar 'for our troubles". Mind you these were really minor issues I brought up because the managers insisted on knowing, and they responded very quickly. One who stood out was Andy, very concerned and pleasant. Another person who really went out of his way to make sure our stay was perfect was the Director of Athletics, Steve L. He also gave us a card for 2 free drinks and was the lifeguard on duty at the beach. He was personable and every morning (by 7am) the chairs were perfectly in place and ready for the day. My friend and I swam out to the 2nd reef (I should have alerted Steve we were doing this) and he paddled out to check on us even though we weren't signaling for any assistance. He would always come over and check with my wife and myself, to again, make sure we had what we needed. Everywhere we went from the front desk, the restaurant servers, to the cleaning staff we were greeted with a smile and a warm hello. You know this wasn't by accident, but a trickle down affect that comes from the top and we appreciated it very much. This is what being on vacation is about: being treated with respect, catered too and feeling special. Well this hotel and it's staff delivered. We'll be back for sure.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sonny-Barbara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Resort Panama City Beach

Property: Holiday Inn Resort Panama City Beach
Address: 11127 Front Beach Rd, Panama City Beach, FL 32407-3529
Phone Number:
Location: United States > Florida > Florida Panhandle > Panama City Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Panama City Beach
#1 Romantic Hotel in Panama City Beach
#1 Top resorts Hotel in Panama City Beach
#2 Family Hotel in Panama City Beach
#2 On the Beach Hotel in Panama City Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Resort Panama City Beach 3.5*
Number of rooms: 340
Official Description (provided by the hotel):
The full service Holiday Inn Resort® on the sugar white sands of Panama City Beach offers gulf front rooms, lush tropical gardens, a variety of dining options, outstanding entertainment, and superior service; all of which add up to the perfect destination vacation! With our resort's unique combination of location, activities and amenities guests have everything they need for a great beach vacation right onsite! Our pool deck features a lagoon style pool with a cascading waterfall, fountain pool, over-sized hot tubs, spacious new SeaGlass Bar & Grill, seasonal entertainment, free kids' activities, and a water playground. While guests will find they can park their car and never leave, we're centrally located, just minutes from Pier Park Mall and other great attractions. Combine business with pleasure when you take advantage of the most inspirational meeting space on the gulf coast. Our hotel's beachfront conference center energizes corporate retreats, meetings and social events. Whether you're searching for the perfect family vacation, a romantic getaway or a unique business meeting facility on the gulf, our hotel's friendly staff redefines hospitality by ensuring your stay exceeds your expectations. From beachfront rooms with over-sized balconies to fast and free Wi-Fi access, guests have everything they want at their fingertips. You'll see why we're the preferred Florida gulf coast hotel. ... more   less 
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Also Known As:
Holiday Inn Resort Panama City Beach Hotel Panama City Beach
Holiday Inn Panama City Beach
Panama City Beach Holiday Inn

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