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Holiday Inn Resort Panama City Beach
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Reviews (2,973)
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2,232 - 2,237 of 2,973 reviews
Reviewed February 17, 2013

Just went there this weekend for their Romance package. We travel quite often and this will now be one of our favorite spots. The hotel pool area is fantastic. The bars were great and the service was also good! The view is amazing. We did receive 2 days of the free breakfast buffet and only used one day. The food was ok but maybe they will try and have a little better quality. Other than that this resort is fantastic! I have already told several of my friends and family about it and will be going back in a few months when it is warmer.

Room Tip: 8th floor or higher. Beds are not so comfortable.
  • Stayed: February 2013, traveled as a couple
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4  Thank blondie7309
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phcolvin, Guest Relations Manager at Holiday Inn Resort Panama City Beach, responded to this reviewResponded February 19, 2013

Thank you for sharing your experience with our resort on Trip Advisor! We’re so glad you enjoyed your romantic weekend at our resort! It’s great to hear that you enjoyed the pools and amenities around the resort! We appreciate you sharing your experience with your family and friends and are looking forward to your next visit in a few months! Thank you for choosing the Holiday Inn Resort!

Sunny Regards,
Nicole S.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2013

I thought it was Holiday Inn that used to say people don't like unpleasant surprises--I guess this is why they dropped that slogan. We booked through a 3rd party and were supposed to be full-paid, but at checkin, were told there was an additional "resort fee" of $22 per day. HUH?? The girl said it was for cleaning and for the health center. Whatever. There is a "free" breakfast, but don't order from the menu. I ordered the huevos rancheros, and the kitchen was totally clueless. Shame on me for expecting a Marriott experience from a Holiday Inn.

  • Stayed: February 2013, traveled as a couple
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1  Thank edbcpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phcolvin, Guest Relations Manager at Holiday Inn Resort Panama City Beach, responded to this reviewResponded February 19, 2013

Thank you for sharing your experience with our resort on Trip Advisor! We’re so sorry that you did not enjoy your stay with us. With any hotel, it’s always best to book directly as they can provide you with all the details and information you’ll need to be fully informed about your upcoming stay. The 3rd party intermediary sites simply cannot do as good of a job communicating details as they have never been to our resort and they have thousands and thousands of resorts listed that they have no real connection with. I will pass along your comments about the restaurant to the Restaurant Manager as that is not the level of service we expect at our resort. We hope you’re next visit to Panama City Beach will be more enjoyable for you.
Kindly,
Nicole S.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2013

This is a REALLY GREAT place to stay. The PRICE was not what you would think for a on the BEACH RESORT. Great service and you dont even have to leave the property for food, drinks and a wonderful time. Restaurants, shops and attractions are witin walking distance.

Room Tip: if you are looking for a GREAT VIEW you want to get above the 7th floor.
  • Stayed: February 2013, traveled on business
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3  Thank Stanley R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phcolvin, Guest Relations Manager at Holiday Inn Resort Panama City Beach, responded to this reviewResponded February 19, 2013

Thank you for sharing your experience with our resort on Trip Advisor! We’re so glad you enjoyed your stay at our resort! It’s great to hear that you enjoyed so many of the amenities that our resort has to offer – as well as all that Panama City Beach has to offer! Thank you for choosing the Holiday Inn Resort; we hope to have you as our guest again soon!

Sunny Regards,
Nicole S.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 14, 2013

All the rooms in the hotel are ocean front, which is nice. You could tell by the condition of the room that it has seen a lot of wear and tear from the spring break crowd. The room was clean and the housekeeping staff serviced it daily. We had to have maintence come and fix the toilet twice in 3 days. The handle for flushing the toilet fell off in my hand.....it was plastic. Who puts a plastic handle on a toilet that's going to see hundreds of flushes! The front desk staff was friendly and helpful. If you are looking for a business center you won't find one. They have 2 computer stations in the lobby that you have to stand up to use. I had one major complaint and that was the addition of a dalily resort fee. They were doing major construction in the pool area and most things were pretty much shut down. I complained to customer care and they removed the daily fee.

Room Tip: When entering the rooms with a luggage trolley make sure the bathroom door is closed. The trolley won't fit if you don't
  • Stayed: February 2013, traveled with family
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1  Thank AKMiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Resort Panama City Beach, responded to this reviewResponded July 18, 2013

Dear AKMiner,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff and the room view.

However, We’re sorry we fell below your expectation regarding the toilet condition and the renovation. We will look into this point. I understand the discomfort this caused you. Again, I do apologize and regret that this impacted your experience at our hotel. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 14, 2013

Wow!!! What a great place to stay. When I made my reservation I requested an upper floor, we were given a room on the 14th floor. Great view of the Gulf and beautiful sunset.
The service was outstanding for check in (Suzanne) to the time we checked out. We meet several different managers of departments and the manager of the hotel. They bent over backwards to make our stay enjoyable, with it was. We will go back.

Room Tip: Ask for an gulf view on a high floor.
  • Stayed: February 2013, traveled as a couple
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    • Sleep Quality
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    • Cleanliness
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3  Thank DonO70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phcolvin, Guest Relations Manager at Holiday Inn Resort Panama City Beach, responded to this reviewResponded February 15, 2013

Thank you for sharing your experience with us on TripAdvisor! We’re so glad you enjoyed your stay with us! It’s great to hear that you were able to enjoy the beautiful sunsets we have here in Panama City Beach! We strive to provide superior service at our resort, we’re so glad that our Team Members were able to enhance your stay. Thank you for choosing the Holiday Inn Resort; we look forward to having you and our daughter as our guests soon!

Sunny Regards,
Nicole S.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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