We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Turn around; from bad to overwhelming”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Holiday Inn Resort Panama City Beach
Ranked #2 of 48 Hotels in Panama City Beach
Certificate of Excellence
Dublin, Georgia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Turn around; from bad to overwhelming”
Reviewed February 12, 2013

Let me start of by saying that I have stayed in Holiday Inn many times in the past. So here we go. My wife and I checked in to the Holiday Inn Resort Panama City Beach. We checked in on Feb 6, 2013, and checked out on Feb. 11, 2013. We had several things that went wrong between Wednesday the 6th, and Friday the 8th, and we were really upset because of these things. So we stopped a hotel worker in the hall and asked him for management. Well to our surprise it was the day shift manager named Steven, and we asked for some where we could talk in private, because we really didn't want to ruin the stay of other patrons there. We began to explain to him the things we had been having to deal with, and he said let me talk to some of the people who knew more about the situations and he would get back to us later on. We said OK and headed up to our room on the 14th floor, and really didn't think anything would be done about it. We arrived at our room and I poured me a soda and went out on the balcony to watch the waves, probably 5 minutes after I sat down out there, in walks Steven, kind of startled me. He first walks up and comps one nights stay at the Hotel (the most expensive night). Then he comp us some drinks and breakfasts. We were OK with all that and told him thank you for all he had done. So we thanked him and figured all that was taken care of and that was all that was to be said about it. WRONG! Every where we turned, and if Steven happened to be there, he came up to make sure that everything was OK, which was nice, but I also noticed that he would check on all of the patrons there and make sure they were OK. This was awesome. When we first arrived at the Hotel, we met a security guard named Tom, and he was the friendliest person I have ever met, joked with us the whole time we were there, and when we left, we went to say goodbye and ended up talking with him for about thirty minutes. We didn't know it but he had heard about our mishaps and had taken it upon himself to make sure that we had a great vacation. But don't get me wrong, he was friendly to us from the first minute. Thanks a million Security Guard Tom, you made our stay great.
We had breakfast every day but one in the Hotel, unfortunately my wife's breakfast was one of the problems, it wasn't a big problem, it was the one that broke the camel's back. It is the one that sent us to find Steven the manager. Anyways, we had a waitress named Kim, and we kind of blew her off because of my wife's meal. This waitress (Kim) felt so bad that when we were out on the patio at the snack bar and ordered and paid for our food, Kim came out and asked Joe, the chef, what our meal cost and tried to give us the money out of her own pocket for our meal at the snack bar. We told her no, of course, because it wasn't her fault, and told her that it wasn't her fault. From that day on, Kim would see us come in to eat, and every time but one made sure that she was our waitress, and the one time she wasn't, she kept coming to the table and checking on us and carrying on a conversation with us. She made such an impression on us that when the day came for us to leave, we were going to say goodbye to Kim and my wife decided to give her a hug and so did I. On this situation, if you are ever in the Holiday Inn Resort, Panama City Beach restaurant, ask for Kim as your waitress and tell her the Solomons sent you. You will not be unhappy with her service. Again thanks Kim, cant wait to see you again.
Last but not least, Joe is one of the Chefs around there. This young man is a very hard working young man. He works the restaurant, and snack bar. He is a hard worker, and even better than that, he makes sure that you are happy with the things he is involved with. You were great Joe, keep up the good work.
In finishing, we have stayed many places, and I will have to say that this has been probably the best place we have ever stayed at. Even though there were several mishaps at the beginning of our trip, it ended up being the greatest trip we have ever made. So please listen to me when I say that when you are planning a vacation, you can not go wrong when your choice is Holiday Inn Resort , Panama City Beach. Hope to see you all there one day.
Once again, I would like to thank Tom the security guard, Kim our gracious server, Joe our magnificent Chef. You all were very great at your job and with customer service. Finally, I really want to give a Great Big Thank You to Steven (manager). All I can say is YOU ROCK MAN. Thank you all, and cant wait to get back down there.

Room Tip: Higher Floors are better!!!!
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mark W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,523 reviews from our community

Traveler rating
    1,569
    585
    203
    88
    78
See reviews for
1,189
602
53
128
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (791)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Cambria, California
Level Contributor
184 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed February 11, 2013

We visited the Holiday Inn Resort in Panama City Beach in January, 2013. The pool was closed for renovation but that was OK because the days we were there were windy and cold; not pool weather at all. However, I can imagine that in the summer when the pool and pool bar are open it would be a great place to hang out.

The hotel sits right on a very nice, wide beach so you can’t beat the location. The sand is powdery and white as snow. There are restaurants and attractions all around it so if you want this to be party central you are in the right place.

Our room was fine. Nothing fancy but nothing to complain about either. We had an ocean view, partially obscured by a palm tree. Higher floors would have an unobstructed view but at the price we paid they said this was as high up as they could put us. There did not appear to be many guests in the hotel at all so I know they could have accommodated my request for a high room.

Our room had mirrors on one wall which made the room seem much bigger and brighter than it actually was.

The manager’s reception in the evening was a nice touch. Dave Tyring, the Guest Service Manager, was always present and generous with the free drink tickets. He made us feel welcome. The hot appetizers were a nice touch. There were so few guests here that the room felt empty but it is probably buzzing in busier times. The drinks were good and we made new friends.

The hotel shows its age but they are working to update it. I’d like to visit again in the summer when the pool renovation is finished.

Room Tip: Try to get a room higher than the 5th floor so your view is not blocked by palm trees.
See more room tips
  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank panoramarick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Resort Panama City Beach, responded to this review, July 17, 2013
Dear panoramarick,

Thank you for taking the time to complete a review on your stay. We are so pleased you liked the great location of our hotel at the beach and enjoyed our Manager's reception during the night of your stay. We would like to apologize our pool is close for renovation when you visited us. We assure you that we will work on this to make it more amazing and enjoyable. Thank you for staying with us and we all hope to serve you again on your next visit.

Sincerely,

Anthony M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairbanks, Alaska
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 10, 2013

We stayed in the off season and while the pool was out of commission for construction. I booked online via Expedia, but the rates, $55 a night, were the same at every online site and my Expedia booking noted that stays after March 1 would be subject to a resort fee. We were staying in February, but they charged us a $45 fee for two nights. Seemed a bit of a bait and switch on the rates, especially given that anything that would qualify the property as a "resort" was offline, including the pool and poolside bar. There was supposed to be a spa there, but who knows where it was. Perhaps behind the construction barriers.

My suggestion: Either don't charge the resort fee when the resort is offline or just state the ACTUAL daily rate so that people can fairly evaluate the property. For nearly $80 a night in the off-season on the Gulf Coast, we could have at least gotten breakfast and a pool.

Our first room was pretty bad: Broken bed, mold around the bathroom mirror and an armoir that looked like someone had taken a header into it. The staff were quick to move us to a new room, which was on an upper floor and seemed generally better maintained. The toilet leaked some and they had to come up and fix the balcony door because it wouldn't open, but otherwise the room was very large and the views from the balcony deck and the large windows were stunning. The beds were comfortable and the beach was gorgeous. There were plenty of restaurants within walking distance, including an arcade and Cici's Pizza right across the street (good for kids). There was some noise from partiers in a few rooms and one instance of a guy and a girlfriend/hooker (couldn't tell which) having or nearly having sex in the hot tub, but things were generally low-key.

Room Tip: Avoid Room 406.
See more room tips
  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mg_north
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Resort Panama City Beach, responded to this review, July 17, 2013
Dear mg_north,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry about the renovation and the poor bathroom condition. We will address these point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 7, 2013

I stayed here for a week in the off-season. Overall great experience. Staff was plentiful and very helpful, even asked if I desired a smoking room even though I didn't (I was on a business trip and they made the reservations). Parking is across the street with a short walk to the hotel through a tunnel, but 90% of the time there was a golf cart there ready to take me to and from if I wanted. Very quite and peacful, I kept my door open at night to hear the gulf shore waves. Sunset lounge is a great place to have a drink or two at night to relax, and they seem to have karoake every night, which is rather entertaining most times. The bartender, Robert, was awesome, very friendly and respectful.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Volk202020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phcolvin, Guest Relations Manager at Holiday Inn Resort Panama City Beach, responded to this review, February 8, 2013
Thank you for sharing your experience at our resort on TripAdvisor! We’re so glad that you enjoyed your stay! It’s great to hear that you were able to enjoy so much of our resort even though you were here on business and during the winter season. Thank you for choosing the Holiday Inn Resort; we hope to have you as our guest again soon!

Sunny Regards,
Nicole S.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
KATL
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 7, 2013 via mobile

Nice property. Now do not get a room on the north east side if the weather is raining. You will get wet. Room 601 has no warm water. Big rooms. Now you do hear noise from rooms above otherwise its quite. Room has a refrigerator , micro, coffee maker,(bring your own). Workout room was big and has life fitness equipment . It was very dirty and worn out. Pools look nice .

Stayed February 2013, traveled on business
Helpful?
3 Thank bigredkatl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phcolvin, Guest Relations Manager at Holiday Inn Resort Panama City Beach, responded to this review, February 8, 2013
Thank you for sharing your experience at our resort on Trip Advisor! We’re so sorry to hear that the weather was not cooperative during your stay. Thank you for letting us know about the issue in the rooms you stayed in, I have forwarded your comments to the Maintenance Manager so that he can check into this situation and ensure that it is corrected. We just finished enhancing our pools and hope that if you visit us again the Florida sun will be shining and you’ll be able to enjoy them. Thank you for choosing the Holiday Inn Resort, we hope you enjoyed your visit to Panama City Beach!

Kindly,
Nicole S.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morrow, Georgia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 2, 2013

We only stayed one night, but the experience was really good! The room was quite large with a full sized refrigerator and a microwave. Having a balcony overlooking the Gulf was awesome. It's a little outdated, but they seem to be working on that. Great location with a gorgeous beach! What more could you ask for?

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kay A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phcolvin, Guest Relations Manager at Holiday Inn Resort Panama City Beach, responded to this review, February 8, 2013
Thank you for sharing your experience at our resort on Trip Advisor! We’re so glad to hear that you enjoyed your stay! We’ve been hard at work enhancing our resort to ensure that our guests have an amazing vacation experience when they stay with us, we appreciate your understanding during these exciting enhancements. Thank you for choosing the Holiday Inn Resort, we hope to have you as our guest again soon!

Sunny Regards,
Nicole S.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sanford, North Carolina
Level Contributor
148 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed February 1, 2013

We selected this hotel based upon its recommendations on line and its location directly on the Gulf. We were really disappointed in the entire experience. The room, while large, was just tired, as is the hotel - beach resort for another day. The pool and pool side bar were closed and under construction; notwithstanding this they tacked a $20 resort fee on to our bill. This they removed after some discussion - there were really no 'resort' facilities available. Certainly the view from our room was the best part of the stay.

Room Tip: All rooms seem to look out on the Gulf, so this is probably the best asset of the hotel.
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank retiredtonc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phcolvin, Guest Relations Manager at Holiday Inn Resort Panama City Beach, responded to this review, February 8, 2013
Thank you for sharing your experience at our resort on Trip Advisor! We’re so sorry to hear that you were inconvenienced during your stay by the pool closure. We have been hard at work making some exciting enhancements to our resort and have done our best to choose a time of year that would have the least amount of impact to our guests as during this time of year the weather is not always ideal for enjoying the pools. We are excited to report that our pools are back open and with the wonderful enhancements that we’ve made the pool deck is now better than ever. Thank you for choosing the Holiday Inn Resort, we hope you enjoyed your visit to Panama City Beach!

Kindly,
Nicole S.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Panama City Beach hotels
9.8 mi away
The Beachside Resort
The Beachside Resort
#5 of 48 in Panama City Beach
538 reviews
3.4 mi away
Legacy By The Sea
Legacy By The Sea
#12 of 48 in Panama City Beach
807 reviews
6.4 mi away
Sheraton Bay Point Resort
Sheraton Bay Point Resort
#3 of 48 in Panama City Beach
237 reviews
Show Prices
Show Prices
Show Prices
6.1 mi away
Marriott's Legends Edge at Bay Point
Marriott's Legends Edge at Bay P...
#9 of 48 in Panama City Beach
343 reviews
5.4 mi away
Palmetto Inn & Suites
Palmetto Inn & Suites
#4 of 48 in Panama City Beach
918 reviews
3.9 mi away
Osprey on the Gulf
Osprey on the Gulf
#1 of 48 in Panama City Beach
635 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Resort Panama City Beach? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Resort Panama City Beach

Property: Holiday Inn Resort Panama City Beach
Address: 11127 Front Beach Rd, Panama City Beach, FL 32407-3529
Phone Number:
Location: United States > Florida > Florida Panhandle > Panama City Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Panama City Beach
#1 Romantic Hotel in Panama City Beach
#1 Business Hotel in Panama City Beach
#2 On the Beach Hotel in Panama City Beach
#2 Family Hotel in Panama City Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Resort Panama City Beach 3.5*
Number of rooms: 340
Official Description (provided by the hotel):
The full service Holiday Inn Resort® on the sugar white sands of Panama City Beach offers gulf front rooms, lush tropical gardens, a variety of dining options, outstanding entertainment, and superior service; all of which add up to the perfect destination vacation! With our resort's unique combination of location, activities and amenities guests have everything they need for a great beach vacation right onsite! Our pool deck features a lagoon style pool with a cascading waterfall, fountain pool, over-sized hot tubs, spacious new SeaGlass Bar & Grill, seasonal entertainment, free kids' activities, and a water playground. While guests will find they can park their car and never leave, we're centrally located, just minutes from Pier Park Mall and other great attractions. Combine business with pleasure when you take advantage of the most inspirational meeting space on the gulf coast. Our hotel's beachfront conference center energizes corporate retreats, meetings and social events. Whether you're searching for the perfect family vacation, a romantic getaway or a unique business meeting facility on the gulf, our hotel's friendly staff redefines hospitality by ensuring your stay exceeds your expectations. From beachfront rooms with over-sized balconies to fast and free Wi-Fi access, guests have everything they want at their fingertips. You'll see why we're the preferred Florida gulf coast hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Hotwire, Hotels.com, Priceline, TripOnline SA, IHG, Cancelon, getaroom.com, HotelQuickly and HRS so you can book your Holiday Inn Resort Panama City Beach reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Resort Panama City Beach Hotel Panama City Beach
Holiday Inn Panama City Beach
Panama City Beach Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing