My husband and I stayed at the Casa Loma in August of 2006, and despite being wary of the low room rate, were pleasantly surprised with our stay. We decided that we would return to celebrate our five year anniversary and to take one last vaction before our first child comes in April of 2008 in October 2007 (BTW- I would definitely recommend PCB this time of year- BEAUTIFUL!). When we arrived, they had lost our reservation and scrambled to get us a room. We had requested the 4th floor, but since our reservation was lost we got a room on the 2nd floor, and the moisture was HORRIBLE! The showers do go from scalding hot to freezing cold and are very dangerous. Other than that, we had a pretty good stay, especially for the price. A week after we returned home we began to have overdrafts in our checking account. I went online to view our activity and saw that we had been charged twice by the Casa Loma. When I called Betty Spence she claimed it was the bank holding a reservation fee and we would have to call them to take the hold off. The bank assured me that the money was paid to the Casa Loma and sent me proof of that. Betty Spence then claimed that something showing the money was paid to her hotel was not proof she had our money! Finally, the attorney I work for sent a letter threatening litigation, and she still would not budge, but several days later the money was back in our account, again obviously deposited by the Casa Loma, but Betty Spence claimed she had not returned any money and refused to send the letter my bank required to refund the overdraft fees we had incurred as a result of the over charge. My bank's fraud department finally agreed to refund the charges. My husband and I were extremely disappointed by this as we had enjoyed our stay immensely the year before, so beware, even if you have had a good experience before!
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- Also Known As:
- Casa Loma Hotel Panama City Beach
- Casa Loma Resort
- Best Western Panama City Beach
- Best Western Casa Loma Hotel