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“Refused couple with service animal.”

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Hawthorn Suites by Wyndham Panama City Beach FL
Ranked #26 of 48 Hotels in Panama City Beach
Whitehall, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Refused couple with service animal.”
Reviewed November 1, 2013

Alex, the front next manager and his general manager, have refused to allow our service animal into the hotel. Alex has violated regulations set forth by the americans with disabilities act by his refusal to allow us in as well as his asking for documentation of a disability and of our service dog's training. Even after being shown ADA guidelines this establishment has refused our stay. This is horrible and blatant discrimination that we've never before experienced. Please do not support this business.

Stayed November 2013
Helpful?
1 Thank travelbound444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan M, Manager at Hawthorn Suites by Wyndham Panama City Beach FL, responded to this review, October 4, 2014
As you know, we have worked this issue out for you completely and we hope to see you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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582 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Swedish first
  • Any
English first
Saint Petersburg
1 review
Reviewed October 14, 2013

Rooms were comfortable - beds were good, A/C was constant and kitchen and bathroom were appropriate for this rating category. Room was quiet. Good TV.

Few criticisms- common areas need to be painted and hall carpets need to be replaced. Get rid of the packaged pastry products. Add more fruit to menu. Add skim milk option.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank Steven B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan M, Front Office Manager at Hawthorn Suites by Wyndham Panama City Beach FL, responded to this review, November 5, 2013
We appreciate your business as well as you taking the time to leave feedback. We are very pleased that you had a satisfactory stay, and enjoyed your room. The criticisms you mentioned are in the process of being resolved. We understand the issues with the carpet and we would love for you to come back and see the new carpet being installed. Also, we are reviewing your suggestions for the breakfast bar and are currently working on implementing new options for a better breakfast experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hawthorn Suites by Wyndham Panama City Beach FL

Property: Hawthorn Suites by Wyndham Panama City Beach FL
Address: 7909 Panama City Beach Parkway, Panama City Beach, FL 32407-4856 (Formerly MainStay Suites)
Phone Number:
Location: United States > Florida > Florida Panhandle > Panama City Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Panama City Beach
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hawthorn Suites by Wyndham Panama City Beach FL 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Hawthorn Suites is Panama City Beach's newest all suites hotel. The hotel features 80 spacious rooms with one or two queen beds / king with fully equipped kitchens, including a dishwasher, work area with internet access, and a 32in. Wall-mounted plasma TVs in all rooms. Some rooms have balconies and sofa-sleepers as well. Hawthorn Suites is only 1.5 Miles to the beaches, and 4 Miles to Frank Brown Park. ... more   less 
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Also Known As:
Mainstay Hotel Panama City Beach
Mainstay Panama City Beach
Panama City Beach Mainstay

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