We planned our trip to Origin at Seahaven well over a month in advance since my husband was returning home from Iraq and retiring from 20 years with the military, and we were long over due for some quiet time together. We even called a couple of times to make sure we had a complete understanding of what services would be provided. We even explained that we would more than likely arrive a little early and the lady said "No problem! You can check in early if you arrive early!" So, upon arrival, we stopped by to let them know we were there (we did arrive approximately 2 hours early), and they took our number and stated they would call when our room was ready. Not that big of a deal, but when we arrived back at 4 (since they didn't call) to check in, we were informed that our room was STILL NOT ready! We sat in the lobby for almost an hour with our belongings and when my husband told the young lady at the counter that this was unacceptable, she shrugged her shoulders and said "all I can tell you is check in is at 4!" It was AFTER 4 at this time!! When we asked to speak to the manager, we were told he was "somewhere walking around in the building." We finally get the key to our room at approx 4:45 p.m, no apology, no offer to check out late, nothing (nor did we receive our free drinks upon arrival or the wine tasting offer that came with our reservations). The room was OK at best, the T.V. cover on the front was broken, the dresser was covered in dust/sand, the bed skirt was filthy, carpet has stains, and the bathroom has a whole in the wall behind the door. We didn't have any towels the ENTIRE weekend (we drove up the strip to Wal-mart on Friday to buy our own towels) because apparently when they send their towels out to be cleaned, they don't return them! We flushed the toilet, and the handle completely broke!!! They sent someone up that night to check it out, and they informed us that we would have to keep the back off the toilet and pull the small plastic piece in order to flush till Saturday when they could fix it! DISGUSTING!!!!! (room 605 now has a metal handle instead of white because they replaced the entire thing) They also need to replace the mattresses in room 605 as there is a HUGE dent in the middle of the bed, very UNCOMFORTABLE!!
The staff is unapologetic about everything, and they are very rude! We didn't get a hello, enjoy your stay when we came, and we didn't get thanks for staying, have a safe trip when we left! The guy at the counter this morning looked at us if one down, many more to go!
With the money we spent staying there, I would recommend to ANYONE, stay somewhere else! Don'at be fooled into thinking your going to receive above level service because it's a condo. The staff again is rude, they never have towels, and they definitely need to invest some of those cleaning fees into actually cleaning the rooms. We come to PCB every couple of weeks when my husband is home since it's so close to home, but we will not return to Origin of Seahaven again! I got better service at the donut spot down the road!!! And the elevators SUCK!!!! Use the East or West ones, they seem to move a little faster as they aren't has heavily used!
- Official Description (provided by the hotel):
- Origin at Seahaven is located directly across the street from the Gulf of Mexico, offering beautiful views of the beach and surrounding city skyline. The resort is just minutes from a variety of restaurants and numerous family attractions including Pier Park, Frank Brown Park, and St. Andrews State Park. Offering condominiums ranging in size from King Suite to 4 Bedroom, you will be sure to find the perfect accommodations for a family of any size! Come enjoy the beauty of the pristine white sands of the Gulf of Mexico or relax on the 15th floor observation deck, watching the sunset over the water! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Travelocity, Hotwire, getaroom.com, Evoline ltd, HotelQuickly and TripOnline SA so you can book your Origin Beach Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Origin At Seahaven Hotel Panama City Beach