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“Canceled before staying” 1 of 5 stars
Review of Country Inn & Suites By Carlson, Panama City Beach

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Country Inn & Suites By Carlson, Panama City Beach
Ranked #18 of 46 Hotels in Panama City Beach
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Canceled before staying”
1 of 5 stars Reviewed February 1, 2013

I was hoping to have a quick and enjoyable getaway with my wife before our planned family vacation during spring break in Destin. I booked this hotel through the corporate line and recieved a confirmation. I called the hotel to confirm my reservation and found the person answering the phone to be unprofessional as well as rude. I canceled my reservation before staying at this hotel because it has been my experience that if the staff is unprofessional during phone communications than service during the stay will not be up to par and in many cases will be rather disappointing. I work in a customer service driven business and understand that dealing with the general public can be stressful and in understanding the stress involved with a customer service driven occupation I usually resist the need to complain. I wish this hotel the best of luck in the future as their employees must be driven more by profits than customer experience.

  • Stayed February 2013, traveled with family
    • 1 of 5 stars
      Service
Helpful?
2 Thank streetrodman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dizpatel, General Manager at Country Inn & Suites By Carlson, Panama City Beach, responded to this review, February 12, 2013
I would like to thank you for the time you spent to issue a review. I would also like to formally apologize for the type of response given during your confirmation process. I will share this review with the staff in the hopes that you are able to give us another chance in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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218 reviews from our community

Traveler rating
    81
    62
    35
    22
    18
See reviews for
76
62
8
17
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Destin, FL
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 31, 2012 via mobile

Our family prefers to stay at Country Inns if we can find one. This one was great overall. Good service, food, rooms, etc. We had a couple special request and they jumped to honor them. Only negative thing was the overwhelming cinnamon smell in the lobby. I had to walk quickly through there because it made me sneeze. But I would stay here again. It has a cozy home like feel.

  • Stayed December 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank CentralFLNative
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee, United States
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed October 15, 2012

Only raves about this places. location, CS, food and comfort were grreat at a good price. I have stayed in Country Inn and Suites before and had some minor CS issues, however nothing like this here. The whole staff seems to bend over backwards for you. However the staff said you coulld walk to beach. If you choose that you must cross the Walmart parking lot and a couple of streets. Better to drive the 5 minutes. Plenty of parking.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank Harry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed October 13, 2012 via mobile

We arrived in Florida a day early and during bikers week. We had trouble finding a room. We received great service, a good room but it came at a cost. One night at Country Inn and Suites was more expensive per night than the five star resort we went to the following day. We would come back despite the cost.

  • Stayed October 2012
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank VacationBrian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, FL
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed September 16, 2012

We stayed at Country Inn and Suites because it's usually a good value. This one was a little strange. First morning we smelled bacon (!) coming into the breakfast room. Couldn't find the bacon but there were some small pink pellets in a pan next to the "eggs". Turns out, some creative little culinary mastermind opened a jar of salad bacon bits and poured them in a warming tray. Voilà! Bacon bits - not just for salad anymore! Set a strange tone to an average breakfast selection. Well maintained during breakfast hours with fruit, cereal & coffee and tea.

Pros: Clean and comfortable rooms. Staff friendly and efficient. Nice pool area for a small hotel. Location is a half mile to the beach and there are a variety of restaurants nearby....with some very odd names. Walking is possible but traffic and lighting at night could prove to be a bit challenging.

Cons: Beds a bit hard with the usual hotel "toy" pillows. Never did see any cookies out.

Room Tip: sign up for Country Inn and Suites emails for some special deals.
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  • Stayed September 2012, traveled on business
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank gotalottosee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milledgeville, Georgia
Level Contributor
64 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed August 10, 2012

This hotel seemed like just that===A hotel.
The front desk employees are not very friendly which seemed unusual, the "cookies" that are standard offerings, were limited to a closed case near the desk worker, They had the worst breakfast offerings of any where we have been. The hotel IS clean and effecient, but nothing special. The pool--we would not use, but Many kids did.
The coffee that is also suppose top be a 24 hour offering at most places, was in the "breakfast room" behind closed doors. If you want just a clean hotel in a convenient location, this is good. It is Just not the" Country Inn and Suites" we have come to know.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Augustine
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed August 2, 2012

The hotel was in a nice location with either a short walk or drive to just about everything we wanted to do. The staff was very friendly and it was very clean. The beds were a little hard so it wasn't the best night's sleep, but everything else was good.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Kimberly K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Panama City Beach

Property: Country Inn & Suites By Carlson, Panama City Beach
Address: 10241 Clarence St, Panama City Beach, FL 32407-4104
Phone Number:
Location: United States > Florida > Florida Panhandle > Panama City Beach
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#12 On the Beach Hotel in Panama City Beach
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Panama City Beach 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
The Country Inn & Suites is located in Panama City Beach, near the beach and is centrally located to all shops, restaurants and attractions. There are seven different room types to choose from and the hotel has an outdoor pool, business center, fitness center, meeting space and guest laundry facilities. It is also close to the nightclubs and there is a trolley stop in front of the hotel. ... more   less 
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Also Known As:
Country Inn And Suites Panama City Beach
Country Inn & Suites Panama City Beach Hotel Panama City Beach
Country Inn Panama City
Panama City Beach Country Inn

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