We originally booked Shores of Panama thru Expedia. Good location and good price offered. Management company handling rental was a now-defunct "Oaseas" resorts rentals. They apparently controlled a good number of condo properties in the PCB area. We were a little leery when we were directed to a rental office several miles from the beach for check-in. When we arrived (after a 6 hour drive) we found the rental office lock tight as a drum. Checking with a business next door we were told the company "Oaseas" was out of business. No the best of news after a 6 hour drive. We immediately called Expedia for assistance (while also trying to call the Shores condo front desk directly). After a delay of only a few minutes we were directed to drive directly to the property and we would be handled there. Expedia also advised us that if we were not handled appropriately, we were to call them back and they would re-book us at another location. When arriving at the Shores condo we were met with a very smiling, friendly, professional "Melissa" who reassured us and told us our reservations were secure thru them and she proceeded to coordinate via phone with Expedia. The coordination between Melissa (a manager for the new property managers, Emerald View) and Expedia was nothing short of flawless. Quick, reassuring and entirely professional. They apologized in behalf of the now defunct Oaseas Management team which had apparently skipped town and was being pursued by law enforcement and secured rooms for all in our party (4). Melissa and her desk-partner Donna could not have been more helpful. They offered to let us see several rooms wherein we could take our pick. They were also very helpful with restaurant suggestions, etc. Considering how disastrous this visit could have been. Emerald View Management took the reins and turned a possible disaster into an exceptionally pleasant experience. We could not have been more pleased. Thanks again Melissa and Donna!!!! Our appreciation also to Expedia for bending over backwards to make this problem go away to our satisfaction.
- Official Description (provided by the hotel):
- This 23 story gulf front luxury resort is loaded with amenities including a full spa, kids club, 13,965 square foot gulf front pool & hot tub, heated indoor pool and hot tub, covered parking on-site, 24 hour front desk check in, health center with fitness equipment, steam room, 2 tiki bars serving food and cocktails, beach activities and rental services, high speed internet access and more. ... more less
- Reservation Options:
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- Also Known As:
- Shores Of Panama By Oaseas Hotel Panama City Beach