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“Very Dissatisfied”

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Shores of Panama Resort
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Very Dissatisfied”
Reviewed August 11, 2013

Called condo directly to set up reservation. Husband is afraid of heights so I requested floor as low as possible. It was my birthday. So I asked if possible to have view of ocean and pool. I was told I had choice of 3rd or 5th floor. I asked for 5th floor so I would have clear view of ocean. Paid for all in. Advance. Decided to leave early because I was told room was being held and ready to go. Drove all night only to be put in average at best room on 7th floor. You could lean off balcony and see corner view of ocean. I went back to front desk to express my dissatisfaction only to be told hate it! Nothing else available! Only offer was refund which left us sitting at pier parking lot at 4:00am waiting on 10:00 am to come to try and find a room! It was a compete nightmare!!!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lovetheocean23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom D, VP of Operation at Shores of Panama Resort, responded to this review, September 9, 2013
Thank you for taking time to provide us your feedback. Please take a minute and give me a call to discuss your stay. 850-329-047. We do strive to ensure that our guest have a memorable vacation and I'd like another chance to exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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  • English first
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English first
Macon, Georgia
1 review
Reviewed August 6, 2013

I highly recommend Emerald View Resort Rentals. The staff at the Shores of Panama were most helpful, friendly, and were very concerned about putting my family in the best condos available. I kept going to the office to see each of them, and had to tell them bye when I left. I have tried to spread the word about the management. I feel as though I have gained friendship with the staff. Let me just say you have "the best" at the Shores of Panama. Our stay was 7/31 - 8/4.

  • Liked — Management, staff, cleanliness
  • Disliked — Cost of umbrella chairs on beach
  • Stayed July 2013, traveled with family
    • Service
Helpful?
Thank Faye s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom D, VP Operations at Shores of Panama Resort, responded to this review, September 9, 2013
Thank you for taking time to write such a nice review. We know there are a lot of Resorts to choose from and are honored that you stayed with us and hope that you will return in he future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shores of Panama Resort

Property: Shores of Panama Resort
Address: 9900 Thomas Dr, Panama City Beach, FL 32408-3804
Phone Number:
Location: United States > Florida > Florida Panhandle > Panama City Beach
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #60 of 83 Specialty Lodging in Panama City Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Shores of Panama Resort 3.5*
Number of rooms: 220
Official Description (provided by the hotel):
"Under New Management by Counts Oakes Resort Properties" This 23 story gulf front luxury resort is loaded with amenities including a full spa, kids club, 13,965 square foot gulf front pool & hot tub, heated indoor pool and hot tub, covered parking on-site, 24 hour front desk check in, health center with fitness equipment, steam room, 2 tiki bars serving food and cocktails, beach activities and rental services, high speed internet access and more. ... more   less 
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Also Known As:
Shores Of Panama By Oaseas Hotel Panama City Beach

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