We rented unit 1702E in April 2013. The unit was dirty. The living room furniture was so bad that I would not allow my children to even sit on it. The fridge was filthy with sticky residue & the freezer/ice maker did not work. We were missing linens for king size bed & there were no linens at all for sofa bed (although no one wanted to sleep on it).
After numerous calls to customer service & lady we booked from, we finally got ahold of someone. We were told the fridge was brand new, never used......not. Someone came to fix it 2 days later.
We were given the linens we needed that night. Extras were given so we could cover & sit on the living room furniture.
The following day, the living room furniture was replaced.
We were assured this was an isolated incident & were offered a complimentary weekend at any condos booked through Panhandle Getaways this Fall. We were told just to let them know when we wanted to come & what condo.
Well, Fall is here & we have tried numerous times to contact the lady that made the offer. She has only replied once & that was to tell us that she couldn't accommodate us.
Needless to say our children were disappointed in April & are once again disappointed. We will never book anything at Splash, nor with Panhandle Getaways or Sterling Resorts.
It is odd that when you go to these websites, there are no reviews to read. Hmmmm......so I called Panhandle Getaway customer service to ask about this & was told to look at VRBO website. Of course, the unit we rented was not listed.
I tried to post a review on Sterling's website. I got an error message to "try again later"......maybe because I gave the a "1" rating instead of the "5" they obviously want people to see.
- Official Description (provided by the hotel):
- Beachfront condominium waterpark resort. Family oriented and no smoking. ... more less
- Reservation Options:
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- Also Known As:
- Sterling Splash Hotel Panama City Beach
- Splash Resort Panama City Beach