We just returned from a great trip to PCB and Splash. And much to our surprise, we had an excellent stay at Splash. We were a bit reluctant to stay here after reading the very mixed reviews of the resort. And we came to this conclusion - it is all about your expectations. We went hoping for a kid-friendly vacation, one where our kids had plenty of age-appropriate things to do, a place where there were a variety of water activities. And that's exactly what we found.
I don't think we have ever been more nervous walking into a condo than when we got to Splash. Those concerns immediately went away when we walked in our unit. It was very spacious (we had a 2BR unit with the bunk beds) and extremely clean. We were shocked at how much room we had in the unit. Master bedroom was far enough from the other bedroom and bunks that we had privacy, but still close enough for us to keep an eye on the kids. Living room was very comfortable. Our older kids LOVED the bunk beds and our youngest son slept in a pack-n-play in the 2nd bedroom. The washer and dryer was a life-saver. We ate several meals in our unit, both at the large table and on the deck. The kitchen was nicely stocked.
We checked in on a Monday, so it was a breeze. Walked right in, picked up our keys, and went straight to our unit. And since it was Monday, there were plenty of luggage carts available. Our kids absolutely loved the water park features, including the infant play area. And if one of the areas were crowded, it was easy to move to another area or head down to the beach. Sure it could be a little crowded, but what do you expect when you go during peak season. If we felt the crowds, we would just go to another area.
The play areas were kept clean, which is a task in itself considering it is a kid-focused resort. It was very impressive to see the staff cleaning in the mornings - skimming the pools, scrubbing the grills, hosing off the deck areas, even building sand up on the steps down to the beach. Security was always visible during the day and night.
We used the grills twice. it is a little annoying having to contact security to unlock/light the grills, but they were very prompt and responsive.
We really didn't have any major complaints during our stay. Yes, there were occasional waits on the elevators, but that's to be expected...we were there during peak season. One of the elevators was out of order, but was very quickly repaired and back online. We had no issues with security, but then again we were not trying to sneak a quick smoke break on our balcony (thankfully, it is a non-smoking resort).
Our biggest complaint was hearing SO many other guests complain - complain about the elevator wait times, the wait for a luggage cart, complain about the pools, complain about security, etc. I just don't get it. You saw the resort online - it looks just like the images online, what you see is what you get. You knew it was a kid-focused resort, there are going to be LOTS of kids around. It's July - it's going to be crowded. It's Saturday - most people check in/out on Saturday. It's all about expectations - if those things bother you, then choose another time to come or another resort. It just got very old hearing so many complaints. We had a great time - especially our kids. They loved splitting time between the beach and the water park/pools. It was a great way to break things up during the day. With small kids, we made multiple trips to/from the condo throughout the day - we never had a long wait on the elevator. Our only wait was Saturday morning during checkout hours, which is to be expected. We will definitely go back, although we may try later in the season.
We did book our trip directly through the resort, so we were unsure of our unit until check-in. We requested a lower floor since we have small children (we were on the 9th floor). We saw several units on VRBO, but opted for booking through the resort since it was our first visit and in case we had any issues with our unit.
If you are looking for a place to stay for the entire family, then definitely give Splash a consideration.
- Official Description (provided by the hotel):
- Beachfront condominium waterpark resort. Family oriented and no smoking. ... more less
- Reservation Options:
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- Also Known As:
- Sterling Splash Hotel Panama City Beach
- Splash Resort Panama City Beach