I have left two reviews at the Southern Resorts site and they do not let them post,I wonder how many others are not allowed to post what they need to on any of Southern rentals.We stayed at Splash 301W starting on 05/26/13 for 7 days.We were told to call at 12 and they would put us on callback to let us know when our room is ready.They said that it would be earlier than the 4 check in.They knew our situation and assured me it would be about 1:30 to 2.Anyway,I get a call at 2 to tell me the cleaners couldn't get there until 3 and it would be later than 4 check in.It was all a lie from the first time I talked to them at 12.They allowed the previous people stay until 3-an hour before our regular check in and knowing they were lying to us.We are allowed to come and let the little ones change.The sprinklers are going off and it is a total wreck.The cleaners tell us how the tenants left at 3 and they had wrecked it.It took them until 6 to get it in shape.I had rented seats,umbrella,and boogie boards.None was in my room.I called.They said it was too late to call the place.I called the next morning.They said they would get me my rentals.I wait.I call the place myself.I was told they had just found out that morning.I told them I had paid Southern several weeks in advance.I finally get my rentals.I paid for 7 days,but got 5 days use.The sprinklers kept going off in two locations.We almost got hurt several times.Someone came and cut two holes in my ceilings and left the cutting mess for me to clean.I had to wash a big load of towels everyday from cleaning all the water.I was promised extra towels so I would not have to wash everyday on my vacation.I never got them.My balcony door got stuck and would not open or shut.the water backed up in the sinks and toilet.The refrigator seal was half torn off so wouldn't shut good.The ceilings leaked off and on the whole week and the holes in the ceiling were never fixed.I was on the phone or someone was in our condo all week while I was there to relax and enjoy my family and my vacation time.They finally gave me $800 for my trouble, but it cannot give me my time and peace I lost.Money cannot replace the precious time I had to spend and enjoy with my family.I would rather never having it and having a normal vacation.Please do not use Southern Resorts.Peace and relaxation is what we crave for and you won't get it with them.I feel sorry for the owners.It is a top notch condo.Beautifully funished and nice appliances.But Southern is not keeping it up and don't care to lie to cover their unprofessionalism.I wish the owners would get hold of firstname.lastname@example.org.
- Official Description (provided by the hotel):
- Beachfront condominium waterpark resort. Family oriented and no smoking. ... more less
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- Also Known As:
- Sterling Splash Hotel Panama City Beach
- Splash Resort Panama City Beach