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“HORRIBLE Customer Service” 1 of 5 bubbles
Review of Ambassador - A Family Resort on the Gulf

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Ambassador - A Family Resort on the Gulf
Superior, Wisconsin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“HORRIBLE Customer Service”
1 of 5 bubbles Reviewed March 3, 2011

After reading numerous horrible reviews, I decided I would email Ambassador to see if I could get some pictures of the condos, to put my fears of dirty, roach infested rooms, to rest. The email was extremely polite; no response.

I called the following day and after being informed of the rates, I politely told the employee that I had a few concerns I wanted to address before booking the room. I told him I read some really nasty reviews, and before I could even ask for pictures of the rooms he rudely interrupted and said, "Yeah, yeah you know what, if you want to go ahead and read that stuff and believe those things online, then I don't care you do that . Don't come here. Have a great day (of course said very sarcastically)." Whereupon I was hung up on.
I was being extremely polite, and friendly, and this is the service I got. I didn't even get to finish addressing my point, or request pictures.
Needless to say, I didn't even book a room at Ambassador, rather I saw in a review that the Flamingo is cheaper, and nicer! Not surprisingly, they have MUCH better customer service!
DON'T book Ambassador! Extremely rude employees; and from the pictures I've seen, dirty, outdated, roach infested rooms. Ew. Not even good enough for a college student on spring break!

  • Stayed March 2011, traveled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank lfurtak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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55 reviews from our community

Traveler rating
    9
    5
    9
    5
    27
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
New York City, New York
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed September 11, 2010

You have a room on the beach with a view, but there are much better choices out there for people on a budget. We wanted this to be a nice girls trip, and figured we wouldn't spend that much time in the hotel, but what time we did spend there was not exactly relaxing. The hotel itself is old and outdated, the walls are thin and smoke easily wafts into the non-smoking rooms. The towels and sheets are thin and scratchy. The furniture is filthy. One night we had to call the police over a domestic dispute upstairs where there was sreaming, cursing and glass breaking. Not a fun experience for 13 and 14 year old girls trying to sleep, or just for a bunch of women in general. The hotel staff was nowhere to be found during this time. We only ended up at this hotel because of a mix-up where a friend was trying to recommend a hotel to us that had nice, spacious, clean rooms on the beach. This was not the place. We will not be making the same mistake again.

  • Stayed August 2010, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank 77remys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Panama City Beach hotels

Centreville, AL
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed June 19, 2010

The Ambassador is possibly the worst condo I have ever stayed at in my life. Aside from the rusted doors, the doors with no locks, the 12 inch TV's, the hair that litters the bathroom, the rude desk clerks, the chicken wings in the hot tub, the windows so covered in mildew you can't see out of them, the paint peeling from the walls, appliances that don't work, the absence of eating utensils, broken air conditioners, beds that are falling apart, closets with hot water heaters, a dustpan with no broom, a full sized kitchen that can't fit two people, a shower you can't move in, a light fixture with a shattered bulb left in it, and a certain employee named Steve...this place is magnificent. I recommend no one stays here. It is awful. Run as fast as you can away from this poor excuse for a family resort.

  • Stayed July 2007, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank sbuckal1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Old Hickory, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed June 8, 2010

I stayed in the Loft right above the office,me and my family a total of 8 of us.The room was not bad it was clean,spacious.The bathroom was big,But they need to update their t.v's. its the tube kind not flat screens.The stairs had carpet,we did not have a balcony,and we stayed with 100 college kids at the time.They wasn't bad no noise complaints on a scale 1-10 on the room im give a 7.the bad thing is that they switched rooms on us,thats how we got the one above the office.We was supposed to have a balcony,but instead the guy switched it and when we talked to the manager and told him he said the guy didn't say we had a balcony.so the manager told us the guy has been their for 15 years and has no reason to lie.so manager wise he needs to step his game up.and to the guy who messed up he needs to man up on his mistakes,like a man.

  • Stayed June 2010, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Jimmy_1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chattanooga
Level Contributor
5 reviews
3 hotel reviews
1 of 5 bubbles Reviewed June 7, 2010

The hotel had roaches, smelled of mildew, way out dated, would never go back again. We took one look at the room and got our deposit back, no questions asked.

  • Stayed June 2010, traveled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank benj3_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Opelika, Alabama
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed April 27, 2010

We stayed there for a quick weekend getaway. The room was cheap and clean. could use some updates but was good for the price. Desk help was very nice. pool and beach were very nice! Didn't stay here for the frills of a 5 star resort so it served its purpose!

  • Stayed April 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank angiefaye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
memphis
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed December 11, 2009

i am trying to plan a trip to panama city and i called yesterday to get the prices for 16 people and then today i called and talked to the same person and he told me that it was going to be 1000 dollars more than he had said yesterday. he then got rude with me when i questioned him and then accused me of having an attitude. he was rude, not helpful, and completely unprofessional... do not stay here!!!!! i would rather pay 1000 more dollars to stay somewhere else!!!

  • Stayed December 2009, traveled with friends
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank randimcclanahan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ambassador - A Family Resort on the Gulf

Property: Ambassador - A Family Resort on the Gulf
Address: 15617 Front Beach Rd, Panama City Beach, FL 32413-2505
Location: United States > Florida > Florida Panhandle > Panama City Beach
Hotel Style:
Ranked #76 of 83 Specialty Lodging in Panama City Beach
Number of rooms: 48
Also Known As:
Ambassador - a Family Resort On The Gulf Hotel Panama City Beach

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