We stayed booked a long weekend at Bikini Beach hotel. The location is great but I was so disappointed in the customer service. When we tried to check in (after 3pm) we were told our room wasn't ready and that is could be up to an additional 30-40 mins. I also heard them tell every one else that was checking in the same thing with the exception of one person. I can understand that there may have been a lot of people checking out that day but as a hotel, you have check in posted at 3pm then the rooms should be ready by then. I am sure if a client wanted to check out after 10am then you would charge them extra since you have it posted that check out is at 10am. There was no offer to compensate anyone for this inconvenience. One blonde lady (I am assuming manager) was nice and said she was sorry but the others were short, not apologetic. When they finally called us to come pick up our keys, another lady was asking for additional information and copies of our licenses (this was again after I had gone through the check in process and was very ready to get to my room) I went back out and got the requested information and finally got our keys. The dark haired lady was not friendly! Throughout the weekend, house keeping was barely noticeable and would forget things. I called down to the front desk b/c housekeeping didn't refill the Kleenex or the towels that go next to the sink. I was told that they had already left for the day and I could come down to the front desk to pick them up. Hello customer service!?!?!?! If your staff doesn't do their jobs then why should I have to come down and pick up the items, how about bring them to me? I have never written a bad review about a hotel till today b/c we were so disappointed in the lack of care or customer service. A little effort would have made our stay a lot better. In the future, we will pay a little more money and go to another hotel or condo.
- Official Description (provided by the hotel):
- If you are a sun-worshipper,the magic of the pool area is yours to enjoy with the convenience of our refreshment/tiki bar.The pool or the privacy of your very own balcony is the place you want to be to enjoy the spectacular sunset at that hypnotic moment the sun sizzles into the Gulf of Mexico. For those who want solitude- just feet away is the most beautiful white sand beach that you have ever seen with the rolling surf and prevailing Gulf of Mexico. ... more less
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- Also Known As:
- Bikini Beach Hotel Panama City Beach
- Bikini Beach Motel
- Beach Bikini