Just came home from what we hoped would be a wonderful stay at this resort. It is portrayed on their website as being so nice. We found out the true story and paid a very steep price for that truth. Since things are never all bad, I will state the positives first. We had a great view of the ocean, a jacuzzi tub in our room and a king size bed. Parking was free. It is located close to a couple nice restaurants. Not too far from Pier Park. There is a Walmart within walking distance if you need anything. (Don't consider their store unless you don;t mind paying $2.50 for a $.50 bar of soap.) DVD rentals in the lobby were also free. That came in handy on the one rainy afternoon we had. (However, I will get back to the DVD situation in a moment.)
Now for the negatives and there were many. First, and most important, the one bedroom condo we stayed in was filthy. The first thing we noticed when we entered was the bad smell. We promptly went to buy a room deodorizer. The walls and floors were filthy. Since I wasn't sure if they were stains we were looking at, my husband took a wet paper towel and went over the floor. It came up black. The bathroom had mold and mildew on the walls and in the corners,. The upholstery of the chairs and furniture stunk. There was bird droppings all over the chairs on our balcony. Although I am sure the resort has no control over the seagull, if they are expecting guests in an empty room, at least clean off the chairs before the guests arrive. This had hardened and had been there for some time. Something kept biting me in our bedroom the entire time we were there. There were two rolls of toilet paper in the condo with instructions on the only sheet of information in the condo, that if we needed any further supplies we would have to buy our own. By the way, don't look for a helpful booklet of information here. You will find a sheet of paper that will tell you about the non-existent security and safety (how you will have to use your room key after 10:00 pm to enter the building and the elevator which was not the case), costs to use the phone ($.58 a minute for local calls???), extra charges for cleaning (there is already an exorbitant $85 cleaning fee and I am not sure for what since the condo was filthy), property tags that were never issued, pool times, and you will have to call the internet provider company if you have trouble getting internet access. ( When you do get access, unfortunately, you can only get reception by standing in certain areas of the condo according to the internet provider). We found that to be an accurate statement. There were only two areas that we could get reception. There is no safe in the condo. We had a very tiny bottle of shampoo and conditioner, two small packets of dishwasher detergent, two very tiny bars of soap, no paper towels, no cleaning supplies to clean the filthy floor, no coffee filters for the coffee maker, and no laundry detergent for the washing machine.
Back to the DVDs. My husband had three remotes to work with, We could not get the DVD player to work. When we called down to the desk to ask for directions, no one could help us and told us there was no maintenance on duty either. It was the middle of the afternoon. After about half and hour, he finally figured it out himself.
There was no booklet telling us where anything was in the building, There was supposedly a gym and movie theater but when we called on the fourth day to find out where things were located and what time the movie ran, we were told the movie only ran on Tuesday and Friday at one specific time and it was a children's movie.
Their pools, with the exception of the indoor one, are in the shade for a greater part of the morning, so they are freezing cold. We were shocked the first time we went down to them to find out that they do not provide pool towels. We have never been to a resort that did not provide pool towels.
We booked a package deal for the Gulfcoast Jam. Our reservations said Edgewater when we booked the reservations. We were required to pay in full with no refund at the time of the booking. So we attempted to speak with the manager at Edgewater. Despite that, we were told this resort is a separate resort from Edgewater. She told me we had to speak with the manager at Majestic Towers as they were separate resorts even though they are all a part of the Resort Collection. So we spoke with the manager at Majestic Towers. She offered to move us to another room, but we were all unpacked and settled in. What amazed us was her attitude. No offer to compensate. No apology. Nothing. Every person we spoke to, put the blame on someone else. Absolutely no one took responsibility for anything at this resort. She tried to put the blame on the organizers of the Gulfcoast Jam and took no responsibility. In fact, we have never met a more disinterested person in pleasing a guest in the hospitality business.
I might add, we rent a one bedroom condo in Myrtle Beach every year and starter supplies are always provided for guests. There are no cleaning charges and the condos are immaculate at half the price of this filthy resort. When I pointed this out to the front desk the reply was " Well this isn't Myrtle Beach". IT SURE WAS NOT! But they sure could learn a thing or two about the hospitality industry.
We left vowing never to go back and you might think that is the end of the story. But believe it or not, when we got home, I decided to look at my credit card charges. After giving us the bill, which we paid in full a month before we even went and it was fully paid when we left the resort with a $1.00 credit, I noticed a $4.60 charge on my credit card. I called the resort immediately. I was told it was for a call we made from the room. Well, we made no calls from our room. I had my cell phone with me and at $.58 a minute for local calls, I refused to use their phone. I pointed this out to the young lady at the desk and she agreed to take the charge off.
A few locals told us the good reviews for this resort come from the people who rent from the private condo owners. We would never recommend to anyone to stay at this resort. We spoke to several people while there who said it does not have a good reputation with the locals and it certainly did not meet the expectations of anyone we spoke with who was staying there while we were there.
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- Also Known As:
- Majestic Beach Towers Hotel Panama City Beach
- Majestic Beach Hotel
- Majestic Beach Panama City
- Majestic Beach Towers Panama City