Booked a 5 hour afternoon deep sea fishing trip for my son and I. It would have been his first deep sea trip. We were staying 1.5 hours from Panama City. When we booked the trip, we were asked by Captain Anderson's people for our phone number in case something happened so that they could call us. I gave them my cell phone. I had no interuption in cell service. We drove the 1.5 hours to make our trip and when we arrived, we were told that they had cancelled the trip. The man at the ticket booth said they tried to call us. I told them I was sure they had not. He then looked at the lady next to him and asked her if she had tried to call customers and she said she had been too busy. He then looked at me and said well they were going to call me but they were too busy. Really, Captain Anderson's can't call customers to let them know a trip has been cancelled! Too busy doing what? The day was cancelled. Other people arrived with the same news given to them. Nobody that I could tell had gotten the call. The trip had supposedly been cancelled due to high seas but I asked several other Captain's who were on much smaller boats coming into the dock if it was that bad and they stated that it was not bad enough to cancell their afternoon trips. Customers on small boats said that it was not bad at all. The other smaller boats were all booked and we could not get our trip in. It was our last day in Florida so we will have to try again another year. Too bad for my son. It is hard to explain something like that to a boy who had been so excited about a trip like this.
From what I could see from the morning Captain Anderson's trip, I probably saved us some time and money anyway. Looked like about half of the folks on the boat didn't get anything. The other half had one to three fish on most stringers with nothing remarkable on any.
One last note, the folks at the ticket office were matter of fact about the cancellation. No "I'm Sorry We Didn't Call", etc. Obviously they have more money than they need since it is obvious they are not in the customer service business. Hopefully this will save some poor sap looking for a charter some trouble in the future.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.