My party arrived on a Friday and checked out Monday. We stayed for the Memorial Day Weekend. The only reason I am giving this place a 2 is because they let us check in early on our first day and also the resort in itself was beautiful. When I made reservations I was told we could be shuttled to the beach because it is about a 5-7 minute walk and is very difficult when you have chairs, towels, bags and coolers. HOWEVER, when I went to the front desk the lady told me that a shuttle is not offered for anyone who is staying at the Inn, but only for the renters of the Carillon houses. We then proceeded to try and rent a golf cart...she then told me we were not allowed to rent a golf cart because we did not have hook up for the electric carts. After all of this we decided to go to the guard gate with our personal vehicle to simple drive to the beach walkway access to drop our things off and drive back to walk, but the guard would not even let us in. He said that we were not allowed to take a vehicle inside even if we were staying at the INN. We were so disappointed. We had to go to a public beach access down the road because it was the easiest thing since we had so much stuff. It was almost like they treated us "less than" because we were staying at the inn and not the houses.The phones inside of the condo did not work and we didn't have cell phone service through verizon. In the 3 days we were there we got no housekeeping services. We ran out of towels and our trash was so full we even had to stack it in the kitchen floor. We had to pay a cleaning fee but yet got NO services. We were told we had to come get towels and take out the trash ourselves. Why do we have to pay for room service?! The lady at the front desk told us that the cleaning fee was for AFTER we left. Although before checkout we still had to empty the trash and was the dishes. My overall experience was NOT pleasant. I would have rather paid the extra money to stay at a roach motel on the beach. It's a shame that it is such a beautiful resort, but yet the service was horrible. The check in desk at the main entrance was much more helpful and advised us not to rent through the ones around the corner (Carillon Rentals). I would love to stay in one of the houses if they weren't so pricey, but I will never stay at the Inn again.
- Official Description (provided by the hotel):
- The Inn at Carillon Beach is an upscale resort, with 44 rooms all en-suite located in Panama City Beach, Florida. Situated on the shores of Lake Carillon and a short 5 minute walk to 3900' of pristine white beaches on the Gulf of Mexico. The property has amenities such as; 4 Pools, 2 hot tubs, basketball & tennis courts, children's playground & kiddie pool, dining down the Market Street, shopping, bike rentals and fishing in the lake are among the onsite amenities and services. Current restaurants on site are: Castaways - full bar and pizzeria Red Rae's - soda shop/coffee/breakfast Bridge Span 14 - organic There are two (2) locations to check-in with. Many people get the two confused; 1) Carillon Inn 114 Market Street (front desk in the lobby area) 2) Carillon Rentals 100 Market Street (the next building just to the West of us) ... more less
- Reservation Options:
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- Also Known As:
- Carillon Beach Hotel Panama City Beach