Last year's stay was so wonderful we recommended them to family and friends! This year was absolute nightmare, took overcharged $$ out of account even when we called to attention upon check in were told would not be charged, when we found out it was charged were told it would be 3 to 7 days before refund put back into account - haven't received $$ to date, limited kitchenware, moved rooms 3 times! Kitchen sink clogged, disposal broken, dishwasher left dishes dirtier than when they were put in to wash! No broom to sweep up sand or crumbs or dirt. Pool locked because they said storming when only cloudy or misty rain, closed pool hour early on a Friday night to shock pool. Although prices are reasonable, amenities have not been taken care of!
I challenge the CEO and the wonderful Oaeas "Team" to stay here undercover and see what they and their families think! Don't see it happening or doing any good, since complaints listed this year until now have not been taken care of, although their statements say issues have been addressed and are being resolved! I DON'T THINK SO!
My recommendation to family and friends that have made reservations or going are too, cancel or don't stay here!More