Much would need to change before I stay with this hotel again. The management team leaves much to be desired in problem resolution and the treatment of customers. Make no mistake, your status means nothing here - I am a Platinum Member of the PriorityRewards Program. You would think a premium guest would be treated a little different - but that would be an incorrect assumption.
It has taken almost two months of negotiating through the Intercontinental Hotel Group (IHG) Guest Relations staff to have taxes removed from my bill because of my federal employee exemption (business travel). Even after presenting a letter of exemption, the management team insisted on other documentation. It is very disappointing to experience this kind of treatment from an IHG property. The hotel Mgmt staff was condescending and abrupt. Sadly, this is after I offered to provide the references from the Florida Department of Revenue site that clearly state I provided the hotel everything they needed to remove the taxes from my bill (federal ID, the letter of exemption, payment with a government credit card -- they knew me from previous stays and gave me the federal government rate). I say sadly because this property is part of a nice chain -- but this is far more than any customer should accept. Their delays have resulted in a delinquent travel voucher - my very first... The hotel & IHG may have grown comfortable accepting this level of performance, but I cannot.
- Official Description (provided by the hotel):
- Our newly renovated Holiday Inn is once again the premier hotel in Panama City, no matter if you are in town for business or pleasure! From the front entrance, all throughout the hotel guests will enjoy a fresh new experience as a multimillion dollar renovation is now complete! All new guest rooms, restaurant, bar, lobby, fitness center, and business center are waiting for vacationers and business professionals alike, the only thing that has not changed at this award winning full service hotel, is the superior level of southern hospitality. The Holiday Inn offers a variety of amenities like free WIFI, free parking, and great IHG Reward Club Member perks, but most importantly are the comfortable, spacious guest rooms. Each room features a refrigerator and microwave, pillow top mattress and pull-out desk. After a restful night, enjoy a full breakfast buffet in the restaurant. Then after a day of work or play, take a relaxing swim in our indoor pool, soak in our hot tub, have a seat at the bar, dine in our restaurant, or indulge in room service. Our 4425 sq. ft. meeting convention space will accommodate groups up to 300. The Holiday Inn Specializes in events, meetings, reunions, wedding receptions, and athletic teams. Located only 9 miles from Tyndall AFB, 8 miles from NCSS and the Beach, in the Panama City business district at HWY 231 and HWY 77 across from the Panama City Mall. Our hotel is near the businesses you want to do business with. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Select Panama City Hotel Panama City
- Holiday Inn Panama City
- Panama City Holiday Inn