First of all, the check-in is supposed to be at 2 PM. We arrive at the hotel at 1:30PM and they said that the room was not ready and told us that they will call us as soon as the room is done. They will give it a higher priority since we are already here. After 2:30PM, still didn't receive any call from them. We came back to the hotel at 3:00PM, room was still not ready. They went ahead and checked us in. Room was not ready until 3:30PM. With a long 5 hour drive to get here, you would expect your room to be ready by the time you get here at least at check-in time. But this didn't happen.
We have booked a suite room and it is supposed to come with refrigerator. Came in the room and refrigerator was nowhere to be found. Ask the front desk about it and they said, they will take care of it. Refrigerator didn’t come until the last night we were in. Too late already. Their lame excuse was --- they were fully booked and they cannot pull other people’s ref in their room. What I don’t understand is why do they have to pull another room’s ref when all rooms are supposed to come with refrigerator.
Breakfast is free in this hotel. But don’t expect too much because if you come in and eat breakfast a little after 8 AM. You won’t have nothing left. They ran out of everything and it took them forever to refill all of these food and coffee.
Check-out was just as horrible as the Check-in. Took 30 minutes to check us out. HORRIBLE. If you want a better service for the same price. Check out other hotels in this area. There are other hotels that serve way better for just the same price in this area.
- Official Description (provided by the hotel):
- Family Friendly, but with a few honeymoon Jacuzzi suites for those who want privacy. ... more less
- Reservation Options:
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- Also Known As:
- Sleep Inn And Suites
- Sleep Hotel Panama City
- Sleep Inn Panama City
- Panama City Sleep Inn