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“Great Hotel and Location”

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Hilton Garden Inn Panama City
Ranked #2 of 31 Hotels in Panama City
Certificate of Excellence
Atlanta, United States
1 review
“Great Hotel and Location”
Reviewed April 29, 2014

Hotel was nice, clean, and beautiful. We had the romance package, they gave us fresh strawberries and champagne. We had a whirlpool suite which was spacious and clean. Very good hotel, will stay again! Proximity about 15-20 mins to the beach, straight shot, walking distance to mall and chain restaurants. We were there for the Seabreeze festival, and we were also only 15 minutes from Pier Park.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mecca B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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503 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (30)
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English first
Tallahassee, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 21, 2014

Room was not available until 3 1/2 hours after check-in time and smelled like smoke. No wash cloths in bath room and there was sand in the bed. Do not stay here. Poor service. Poor cleanliness. Your review includes too many repeated characters. Please delete them and add more information about your experience. Please complete the highlighted fields.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
2 Thank Narvel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Panama_City, General Manager at Hilton Garden Inn Panama City, responded to this review, May 14, 2014
We appreciate your honest feedback about your experience and apologize that the conditions of your guest room were unsatisfactory. We're making every effort to ensure our rooms meet our high standards and ensure such issues do not continue. We hope we can invite you back for a much more comfortable stay and welcome any additional comments or suggestions.

Kind regards,
Melinda Lane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Muskoka District, Canada
Level 6 Contributor
229 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed April 18, 2014

Excellent throughout from checkin to final breakfast.

Staff are super helpful, professional and know their stuff.

Had one supper in-house... pork medallions which were excellent value for the price... and three breakfasts. Very good value.

Would stay here again anytime. Thank you.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DecoDoppler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chattanooga, United States
1 review
Reviewed April 18, 2014

Traditionally if one stayed at a Hilton property the guest was just that a guest. My recent stay at Hilton Garden Inn in Panama City FLA. was simply terrible. The room smelled musty, and the floor was sticky from some type of deoderizer. The comode ran on and off, the seat was loose. Tub cleanliness was also very poor on a daily basis. the cooling system did not work properly and some of the staff were not very friendly. Then the free internet service that is touted was just pathetic, but if you were a rewards member you got better service supposedly. That is very tacky. Just was not the Hilton I grew up with.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Joseph G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Panama_City, General Manager at Hilton Garden Inn Panama City, responded to this review, May 14, 2014
We're sorry to hear about the service issues you encountered and regret that we were unable to provide you with the consistent service experience you know and love from our brand. We're working with our housekeeping team to address the maintenance and cleanliness issues and will be providing additional training to ensure we're doing our best to provide friendly, accommodating service. We hope that you'll give us another opportunity to serve you, should your business travels bring you back to Panama City.

Kind Regards,
Melinda Lane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austell, Georgia
Level 5 Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 14, 2014

We stayed here the recent weekend and I can say this time was much better! We were greeted by the lady when we walked in to check in. She was very nice. Room was clean but we did not know how to work the settings and the beds were very hard. We ate breakfast the next morning the cook was way better than the last one as he actually smiled and talked to us (you have to go read my last comments to understand). The omelets were wonderful as well as the service. We left out Saturday Morning around 9:45 am, we saw a room attendant as we exited. When we returned at close to 3PM we were surprised that our room was not cleaned. We had to get towels from Ms. Linda who we saw when we came back. She was really nice and apologized that our room attendant had not serviced our room. The hotel is not on the strip but it is a very short drive to the beach. My last review said that we will not stay again but I was wrong and we will use this hotel again. Please feel free to ask any questions.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thick_lee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sarasota, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 11, 2014

Very clean and pleasant. Amenties were great and breakfast was quick. Would definetly chose this hotel again. Great Location near everything and easy to get to. The staff was very helpful and knowledgable. Best hotel I've stayed in!

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilberts, United States
1 review
Reviewed April 2, 2014

If your looking for a nice quite hotel to stay at in panama this is the one. Stayed here during spring break weekend and was close enough to the beach yet far enough from all the spring breakers. The staff is what I would call a fine example of excellent customer service. Everyone here is so friendly and willing to help always.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Crystal R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Panama City

Property: Hilton Garden Inn Panama City
Address: 1101 N Highway 231, Panama City, FL 32405-5306
Phone Number:
Location: United States > Florida > Florida Panhandle > Panama City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 31 Hotels in Panama City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Panama City 3*
Number of rooms: 111
Reservation Options:
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Also Known As:
Hilton Garden Inn Panama City Hotel Panama City
Hilton Panama City

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