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“check in problems”

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Hilton Garden Inn Panama City
Ranked #1 of 31 Hotels in Panama City
Certificate of Excellence
Atlanta, Georgia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“check in problems”
Reviewed July 3, 2013

Check in was chaotic and the hotel had cancelled my reservation in error despite coming in earlier in the day to try to check-in in advance. We then had to wait 25 minutes in the lobby to get another room that was a lower accomodation for the original price that we booked.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank quicktrip777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith S, Director of Sales at Hilton Garden Inn Panama City, responded to this review, July 10, 2013
Hello Quicktrip777,

We appreciate your feedback and apologize for the inconvenience that you have described. While we did not meet your expectations, we will use this information to improve our services and processes. We appreciate your understanding and agree that while this is an uncommon occurrence, we will work to ensure that your experience is not repeated.

We look forward to your next visit so that we may showcase our improvements and earn your trust again.

Sincerely,
Carla Hanson
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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482 reviews from our community

Traveler rating
    236
    136
    60
    36
    14
See reviews for
135
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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English first
Marietta, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 1, 2013

Don't believe the check in time for this hotel. We had to wait 2 hours past the normal check in time to get in our room. They used the excuse that they were busy but I am pretty sure all hotels are busy in June and July around Panama City. They obviously don't have the staff to meet the requirements to get the rooms cleaned. Won't be back.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Jason P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith S, General Manager at Hilton Garden Inn Panama City, responded to this review, July 3, 2013
Hello from Panama City Jason P,

Thank you for sharing your experience and please accept our apologies for the inconvenience that you have described. While we did not meet your expectations, we will use this information to improve our services and processes. We appreciate your understanding and agree that while this is an uncommon occurrence, we will work to ensure that your experience is not repeated.

We look forward to your next visit so that we may showcase our improvements and earn your trust again.

Sincerely,
Keith Smith
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bridge City, United States
1 review
Reviewed June 24, 2013

I had the pleasure of staying at this hotel. The free breakfast that was served to me made me a believer. The staff was friendly and professional. Lekeisha, the waitress in the morning is a top notch employee. For her alone, my family will return. And with walking distance to the mall and minutes from downtown, this is an easy choice in which hotel to choose.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Loretha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith S, General Manager at Hilton Garden Inn Panama City, responded to this review, July 2, 2013
Hello Loretha M!

Thank you again for staying at the Hilton Garden Inn Panama City. We take pride in our staff and your experience is the perfect example!

Safe journeys and we look forward to your next visit!

Sincerely,
Keith Smith
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edwardsville, United States
1 review
Reviewed June 23, 2013

Good location, amenities were cool. I didn't really have any complaints. I with there would have been a room with a king bed availible, but perhaps that's my fault for waiting to book the room the day before I was coming to stay. Overall all was good.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Scott Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith S, General Manager at Hilton Garden Inn Panama City, responded to this review, July 2, 2013
Hello from Panama City Scott Y!

Thank you for staying with us at the Hilton Garden Inn Panama City. We appreciate your information regarding the type of room that was available and hope that this will assist our future guests and our team.

We look forward to your return visit to Panama City!

Sincerely,
Keith Smith
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
decatur, United States
2 reviews
Reviewed June 23, 2013

hotel was a great place to stay if you don't mind the 15 minute drive to beach...my wife and i decided to take a quick trip to the beach before we haed out west on our vacation...we chose Hilton because we knew it would be a good place to saty...we were not disappointed..clean, quite and close to any type food you might want...would stay here again if not staying on the beach...

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jerry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith S, General Manager at Hilton Garden Inn Panama City, responded to this review, July 2, 2013
Hello Jerry D!

Thank you for sharing your recent visit to the Hilton Garden Inn Panama City! We are delighted that your stay here kicked off your trip westward on a positive note. Our entire team is looking forward to your next visit.

All the best,
Keith Smith
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesnee, United States
1 review
Reviewed June 19, 2013

The Hilton Garden Inn is one of the nicest hotels we've ever had the pleasure to stay at. The staff was extremely courteous, the beds were great, and the price was excellent. The pool and hot tub were great also.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Angela L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith S, General Manager at Hilton Garden Inn Panama City, responded to this review, July 2, 2013
Greetings from Panama City Angela L!

This is how it should feel to stay at the Hilton Garden Inn Panama City! On behalf of our entire team, thank you for choosing our property and we look forward to your return!

Safe journeys,
Keith Smith
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 17, 2013 via mobile

This was a wonderful place to stay! When you walk in the lobby area is very welcoming and clean. Our room was exceptionally clean and comfortable. It's out of the hustle and bustle of Panama City Beach but close enough where you could enjoy it. We stayed 3 nights and would highly recommend it to anyone!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank livedeverywhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith S, General Manager at Hilton Garden Inn Panama City, responded to this review, July 2, 2013
Thank you Livedeverywhere for the excellent recommendation! Our housekeeping team works to ensure that your experience is just as you have described. We appreciate your kind words and look forward to your next stay!

Sincerely,
Keith Smith
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Panama City

Property: Hilton Garden Inn Panama City
Address: 1101 N Highway 231, Panama City, FL 32405-5306
Phone Number:
Location: United States > Florida > Florida Panhandle > Panama City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 31 Hotels in Panama City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Panama City 3*
Number of rooms: 111
Reservation Options:
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Also Known As:
Hilton Garden Inn Panama City Hotel Panama City
Hilton Panama City

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