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“Easy Access and Nice Rest”

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Hilton Garden Inn Panama City
Ranked #1 of 31 Hotels in Panama City
Certificate of Excellence
Reviewed May 7, 2013

My family and I visited Panama City in preparation for an upcoming family reunion. We chose to stay at this property because we are Hhonors members and usually cater to this name brand. Property was nice. Rooms were quiet. Bed was firm, but okay. Pool did not excite us because it was located right outside of the lobby where heavy traffic and water do not mix. Breakfast was not so fascinating. Coffee was. This property is located just off of Highway 231 with quick access to plenty of restaurants and within walking distance of a mall. Walking into the hotel, it lives up to the pictures. Looks great. Elevator was a tad bit slow, but served its purpose with no problems. I would stay here again. The hotel was clean and so were the premises. That is always a must. No issues with parking. I would recommend this hotel for a nice rest and relaxing day but would eat out.

Room Tip: A room on the top floor and at the end of the hall is best.
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  • Stayed: May 2013, traveled with family
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Thank RedFone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith S, General Manager at Hilton Garden Inn Panama City, responded to this reviewResponded May 9, 2013

Hello from Panama City RedFone!

Thank you for sharing your experience at the Hilton Garden Inn Panama City. We are pleased to hear that your stay went well and we would love the opportunity to improve our dining options. With your information, we will work to ensure that during your next visit, our breakfast will exceed your expectations.

On behalf of our entire staff, thank you for the opportunity to be a restful home away from home!

Sincerely,
Keith Smith
General Manager

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417 - 423 of 525 reviews

Reviewed April 26, 2013

The property is nice - clean, well kept. My issue(s) were with the billing process. I paid via certificate, through the main reservation system. Yet, on check in, I was billed for two days stay, plus deposit, even though I was only there for a single day. The management fixed the issue, but it took more than an hour of my time to work with the hotel and my bank to get this corrected.

  • Stayed: April 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Rickey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith S, General Manager at Hilton Garden Inn Panama City, responded to this reviewResponded April 30, 2013

Greetings from Panama City Rickey B,

On behalf of the entire staff, please accept our apologies for the missed opportunity that you have highlighted. I'm glad our team was able to help rectify the situation but understand your frustration. We appreciate your patience and will take your experience as a learning opportunity for our front office team.

We hope that with our dedication to making it right, we may earn your business during your next visit to Panama City.

Sincerely,
Keith Smith
General Manager

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Reviewed April 26, 2013

It was "okay", not great, but okay. I stayed this time at a "Garden Inn" (Hilton) but I have stayed at Hamilton Inns (also Hilton) that were just a good and a little less expensive. It would have been a lot better had I not had to pay $10 (almost) for a hot breakfast.

  • Stayed: April 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Jeffrey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith S, General Manager at Hilton Garden Inn Panama City, responded to this reviewResponded April 30, 2013

Hello Jeffrey M!

As a destination for seasoned travelers and weekend getaways alike, we appreciate your loyalty to our brand. Please accept our apologies as we fell short of our goal to exceed your expectations. As you have noted, our breakfast is not complimentary. However, it is possible to choose a complimentary breakfast as a choice with your rewards status. By utilizing this HHonors Gold and Diamond benefit, you can get our cooked to order breakfast free of charge.

We look forward to your next visit to Panama City so that we may earn your trust and exceed your expectations.

Safe journeys,
Keith Smith
General Manager

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Reviewed April 24, 2013

this hotel was extremely clean! the beds were very comfy. the staff were all super friendly and the warm cookies in the lobby were a great touch. nice location right by mall and several restaurants! they had no problems letting us do an early check in. you aren't far from beaches. the hot tub was very nice but unfortunately the pool was way too cold to swim in!

  • Stayed: April 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Wendy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith S, General Manager at Hilton Garden Inn Panama City, responded to this reviewResponded April 26, 2013

Hello from Panama City Wendy C!!

Your visit to Panama City is a highlight of our week! The entire staff has been made aware of your exceptional stay and our housekeeping staff is delighted to know that you have acknowledged their dedication and hard work. This is how it should feel to stay at the Hilton Garden Inn Panama City!

We look forward to your next visit.

Sincerely,
Keith Smith
General Manager

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Reviewed April 10, 2013

The staff were fantastic and beyond helpful and friendly in every way. We were a larger group with a lot of young children and they really took care of us! The place was clean throughout and people in our group all commented on the pillows - that they were sooooo very comfortable!

  • Stayed: April 2013, traveled with friends
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Thank Desiree M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith S, General Manager at Hilton Garden Inn Panama City, responded to this reviewResponded April 18, 2013

Greetings from Panama City Desiree M!

Thank you for sharing your stay at the Hilton Garden Inn Panama City. Your stay is an example of what our entire staff strives for, to exceed your expectations!

We look forward to your next visit to Panama City!

Safe travels,
Keith Smith
General Manager

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Reviewed April 9, 2013 via mobile

This HGI is located right beside the PC mall and has restaurants all around it. If you have business on the city side of Panama City, this is the place to stay. Good breakfast in the morning and a bar in the lobby, if you need a night cap.

  • Stayed: April 2013
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Thank Bpartin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith S, General Manager at Hilton Garden Inn Panama City, responded to this reviewResponded April 18, 2013

Hello Bpartin!

Our entire staff knows how important it is to have a place to call home when you are away on business. As a team, we take pride in knowing that your experience reflects our dedication to each and every traveler.

Thank you again for your loyalty and we look forward to your next visit!

Sincerely,
Keith Smith
General Manager

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Reviewed April 8, 2013

Traveling this time with my mother who is 78 yrs old and handicapped. We originally had reservations at a nearby hotel for a little less money (splitting bill with Mom so tried to be a little more conservative). The hotel we had intended to stay was NOT at all what we expected and was not at ALL something that was suitable for Mom. Even though I had called ahead of time and had spoken with the actual desk clerk - not the reservation system. Finding this out at 10:00 at night after a 13 hour drive was NOT pleasant. I literally dashed across the street to the Hilton Garden Inn to see if anything was available. Justin and Randy (? Rick?) were amazingly kind when I explained our situation. I was allowed to see one of the rooms - then given a discounted rate for two of our four nights that we were there. We were in town for a family reunion and when you are there for four days, you can get the feel of the place. Everything about this hotel was SO nice. Bright, cheerful, spacious, accommodating. The room was perfect for our needs and very comfortable. Close to everything we needed to be close to (we were not there for the beach, but it IS conveniently located to the main road out to the beach. About 20 minutes to PC Beach I'd say). The food was very good, the staff very pleasant on every shift. Everything about this place was perfect --- I travel a LOT and for me to say "perfect", I must have really liked it!

Room Tip: If our room was any indication of the others, No complaints.
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  • Stayed: March 2013, traveled with family
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Thank malpal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith S, General Manager at Hilton Garden Inn Panama City, responded to this reviewResponded April 30, 2013

Hello Malpal!

How wonderful to know that the dedication and hospitality of our team members was able to turn your visit to Panama City into a success! On behalf of the entire staff, thank you for sharing your experience and your kind words.

It will be our pleasure to be your home away from home in the future!

Safe travels and we hope to see you again,
Keith Smith
General Manager

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Additional Information about Hilton Garden Inn Panama City

Address: 1101 N Highway 231, Panama City, FL 32405-5306
Phone Number:
Location: United States > Florida > Florida Panhandle > Panama City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 31 Hotels in Panama City
Price Range: $84 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Panama City 3*
Number of rooms: 111
Reservation Options:
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Also Known As:
Hilton Garden Inn Panama City Hotel Panama City
Hilton Panama City

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